Very nice hotel located far off downtown, which was perfect for my vacation. Quite and peaceful, with view on the lake, my friends and I did not step out of the hotel during our 4 days stay. The staff are very friendly and helpful, specially the coffee shop, who looked after us really well. A great live band sets the... More

I recently attended a two night three day conference in this Hotel, my only complaint was I did not have enough time to stay on for the weekend. I took the train from Shanghai to Hangzhou and with-in 25 minutes of arriving at the railway station I was in the hotel. That beats some Hangzhou downtown locations as I have... More

Visited the Crowne Plaza Xanadu Resort in Hangzhou last weekend. We used to visit this hotel when it was under the management of Sofitel as we enjoy fishing by the lake which is located right in front of the hotel. This is my first visit after change of management to Crowne Plaza. The staff are still charming and helpful and... More

This is a resort with a touch of Chinese traditional design with some of the rooms facing the lake, and with swans swimming and quacking. Unlike those resorts giving you an unrealistic dream-like feeling, this one is back to basic with a Chinese touch, embrace nature and relax! More

We stayed here in October. They did not take travellers checks, or cash them. Their hotel smelled nasty and smoky. If you walked to your room through the buildings, you were assaulted by the smell of mildew and nicotine. Their executive lounge was also very smokey, and the food offered was often stale or looked inedible. The lounge CONCIERGE, Nina,... More

We were visiting Hangzhou as part of a 4-city, nine-day visit from the USA to China. We were delighted with the peaceful, lovely waterfront setting. The rooms were very good, clean, and comfortable. The breakfast buffet offered multiple stations with a variety of international cuisines. Whether you wanted sticky rice, bacon & eggs, or sushi for breakfast, you could get... More

Enjoyable place, Kind of Ressort. May buildings Spread over a Large Area. Lots of Green and Water. Big Lobby Area. Not much to do After hours. Good facilities for Convention. Food ok, Atmosphere in total only so, so. Not charming and inviting, also maybe because of Little Penetration for such a Big place. Used to Be a Sofitel when opening... More

This hotel, like all others on our big bus tour, was preselected for us. The wings, floors, and numbering system for this hotel were VERY confusing. Our room was clean and nice. No reason to complain. When we first got into the room, we moved some tea cups from the top of a cabinet to a shelf directly below to... More

The staff is not as they should be to give correct, adequate advice to us, such as where to have breakfast as I update the room & was entitled to have free breakfast to the club... The room is not as good, cyber as I had expected, compared with the photos shown in the website.. More