I had a reservation with this hotel for 10 nights, upon arrival I was not upgraded to the best available room of the hotel as a platinum benefit. I then complained and get the better room later by the help of a very nice bell staff. The room is old style, there are limited number of staffs staffs working in... More

First thing to note, this hotel is not in central Sapporo. The hotel is actually in Shin (New) Sapporo, and easily connects to downtown Sapporo. Pros: It is just across the street from the Shin Sapporo bus terminal, train station and subway stop. Rooms are big (American size), ours had a view of the snow-capped mountains and city lights. Service... More

We were there for a conference. The common areas were nice and front desk people very helpful. Nice coffee shop and free internet in the lobby. The rooms were acceptable but unless you are willing to pay top dollar in Japan acceptable is good. THis was easy walking distance to train to the airport and subway system which is very... More

I usually live by the addage that if you can not sqy anything good about a thing, the best thing to is to shut up... but today I chose talk rather to keep my silence.... We are the kind of hotel guests that perhaps are easy to please, and very realistic on service expections and act on the way we... More

My family and I recently stayed at the Sheraton Sapporo Hotel. We were quite disappointed for a number of reasons: 1. The room was in less than good condition. Stains on the carpet, dirty fridge, holes in the curtains....well, you get the picture! 2. The bathroom was very small and looked like something out of the early 80s. Small wash... More

We went during the snow festival period. As a SPG gold member, the room was upgraded without request needed. We were earlier than our check-in time and when the staff learnt that we were gold members, the room was immediately available without charge! We were given a 27th floor view in snowy hokkaido. View was splendid as the hotel is... More

Stayed here in Feb 2011 to goto Sapporo Snow Festival. This hotel is another Japanese business hotel set up for business men and women. Got upgraded to a deluxe room as a SPG Gold member and late checkout to 4 pm. For some unknown reason they never told me I was upgraded but I'd done a bit of research before... More

I was shocked how dingy my room was. It wasn't dirty per se. Just like every hotel in Japan, the bathroom was spotless. However, the carpet was badly stained, the walls were terribly scuffed. It just needed updating and maintenance. I felt bad staying here as after a long trip, you want a nice looking place to sleep in and... More

First off, this is a late review, as we stayed here for 2 nights in March 2010. As mentioned by others, this hotel is NOT in downtown Sapporo, and rather far from the major shopping/F&B areas. It is a few minutes walk from the JR Shin Sapporo station, which will bring you downtown in about 20min. However, it is great... More