Stayed here one night on a 'day off' during a business trip. The hotel itself is a bit tired and in need of a makeover, certainly the reception wasn't a particularly welcoming environment and the staff seemed a little distracted (though not many spoke good English and not being a Japanese speaker, it could simply have been down to the... More

This hotel is directly across the street from Kyoto Station, which is probably how most people get to Kyoto. It's a perfectly respectable chain hotel with clean, attractive rooms that are reasonably sized by Japanese standards. The hotel has a good lunch buffet with both western and Japanese food. (We didn't try out their breakfast buffet.) Although it has a... More

The location is excellent, being right across the street from Kyoto Station. We had breakfasts as part of our package, and there is a great variety of foods available, both Japanese and Western. However, the mattress on the bed was as hard as a dining room table. If we hadn't walked our feet off every day touring Kyoto it would... More

We have traveled throughout Japan from 19th May to 2nd June. We were really enthralled by the Japanese hospitality everywhere. We stayed at Hotel New Hankyu Kyoto for 2 days. Japanese hospitality was missing there. The receptionists and the restaurant people were rude and harsh. More

The hotel is far from new, although the position is good if you want to explore Kyoto and of course travel to other Japanese destinations via the train. However the rooms are worn and a little disappointing compared to other Japanese hotels we stayed in. In the rooms there was no english tea available and you had to buy the... More

This was not a great place for non Japanese speaking tourists. This hotel was old and dirty. When we checked in they gave us breakfast coupons for the three days we were staying which I thought was nice until they called our room and asked for them back saying they were given in error. Any other hotel would have chalked... More

The New Hankyu Kyoto is definitely convenient to the Kyoto JR Train Station. It's literally across the street, separated only by the bus terminal and taxi stations. However, the service and upkeep of this hotel were not nearly on par with Japanese standards. Security consious folks might take note that the hotel still uses 'regular' keys for doors, not keycards.... More