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Hilton Osaka

4.0 of 5
1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
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Hilton Osaka
Ranked #19 of 246 hotels in Osaka
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509 reviews from our community

Traveller rating
    192
    215
    71
    24
    7
See reviews for
Families
94
 
Couples
128
 
Solo
73
 
Business
164
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Manchester UK
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

All the boxes are ticked for the infrastructure and the location is great. Rooms are fine, slightly older Hilton style but big by Japanese standards. Good wifi etc. There is one down side. While the staff are very friendly and helpful I do get the impression they are trying to make money from you at every turn. I am a... More

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Brighton, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 12 May 2013 NEW

Room was very comfortable and of a decent size. Desk and sofa and generally very well maintained.bathroom was small and dated and rather basic for this level of hotel. Reception staff polite but rather rigid. i arrived early and had to wait hours to check in after my 14 hour flight. Not very welcoming. In such rare circumstances a good... More

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Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 May 2013 NEW

Without doubt this Hotel is located in a great location, just across the road from the main railway station and all the major department stores. Osaka is perhaps Japans culinary capital so eating out is never far from the Hotel. The hotel was mean spirited with only complimentary drinking water on the first day and the bathroom lighting a little... More

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Surabaya, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

well as i was expected, it is HILTON. the room is not big but quite good and the service was faboulus. the breakfast was nice the first day we had the breakfast on 35th floor because i think the hotel is quite full. the view was stunning. the location is also good, it close to train station and branded shop.

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
14 May 2013

Thank you for having taken the time to provide your constructive feedback, particularly in reference to the panoramic city views, room quality and its services. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping... More

Moscow, Russia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 May 2013 via mobile

Stayed there two nights. Hotel is a modern sky-scrambler with gorgeous view from the top floors. Rooms are well maintained and look like new. Location is just in front of Osaka Station very convenient to go every where by subway or train. Kyoto is just 30 minutes by train that leaves almost every 10 minutes until midnight. Now about drawbacks.... More

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Muntinlupa, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 May 2013

Great location near the airport limo bus drop-off, osaka station, subway station and shopping areas. Room was spacious and clean, check-in was fast, the only complaint is the slow internet connection in the lobby that made us have to get the internet connection in the room which was quite pricey. Other than that, great experience overall.

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Review collected in partnership with Hilton Hotels & Resorts

Osaka, Japan
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 30 April 2013

Yes, it is in Japan, one of the most expensive employment cost countries in the world, unfortunately, despite its huge amount of accommodation fee, we can't expect Hilton standard services here at Hilton Osaka. 1. We can't expect any upgrade even as a HHonors Gold member. They would tell us that only diamond members can take the privilege to get... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
9 May 2013

Dear Guest, We would like to take this opportunity to thank you for your comment. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincerest apology for your disappointment. And we do hope that you will give us another opportunity to demonstrate, that your comments were not made in vain. Your valuable... More

Sydney, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 26 April 2013

This hotel is in a great location - central, well connected, on top of a subway station and opposite Osaka Station, with excellent shopping opportunities. And at around 20,000 Yen per night for a standard room, it's a reasonable deal in its class. The hotel has a somewhat elusive entrance, a fairly boring lobby, and the rooms are just starting... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
2 May 2013

Thank you for having availed your time to provide your constructive feedback . I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel. Your comments relating to the rooms are valuable and taken up for future reference. We hope that you will provide us with another... More

Melbourne Australia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 25 April 2013

We stayed again at Hilton Osaka for our recent 9 day Japan trip. As per normal, during checkin I gave them my credit card and they made an imprint of it.The room and stay was excellent. No problems. It was the deposit they held in the credit card that was worrying - after we have checked out of the hotel... More

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See 2 more reviews by oztraveller65 for Osaka
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
2 May 2013

Thank you for your laudatory comments on our hotel and its services. We regret the inconvenience in reference to your credit card during our check in process. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and hope to have another opportunity... More

Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 24 April 2013

First time in Osaka and the Hilton is the best place to stay. If you can book an exec level room do it, as we stayed in 3321 on recommendation from the assistant reservations Manager Tadado. It has a great view and close to the lounge. The hotel is very near to the Osaka station, so Hiroshima, Kobe and Kyoto... More

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Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review
2 May 2013

Thank you for your laudatory comments on our hotel and its services. Your comments concerning our staff Tadato, are also gratifying, and I have passed on your positive remark to her, which will act as a well deserved motivator to achieve more superior performance. Thank you anew, and we look forward to welcoming you back when your travels bring you... More

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Additional Information about Hilton Osaka

Also Known As:
Hilton Osaka Hotel Osaka
Hilton Osaka Hotel
Hilton International Osaka
Osaka Hilton International
Osaka Hilton
Address: 1-8-8 Umeda, Kita-ku, Osaka, Osaka Prefecture 530-0001, Japan
Phone Number:
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotels in Osaka
#11 Luxury Hotels in Osaka
#21 Family Hotels in Osaka
Price range (per night): RM536 - 1,720
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 
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