This was, like most of mine, a business trip. A hotel is a sanctuary at the end of a busy day, the last thing I want are niggling problems so the little things count. The staff here are unobtrusive and really do go out of their way to help make your stay as pleasurable as it can be. I found... More

After a somewhat unpleasant experience the last time I stayed in this hotel, I was pleasantly surprised by the significant improvement, especially in service level. It has excellent facilities, great location and outstanding service. The personalized nature of the service is worth a mention. The gym and related facilities are top class. The transport desk offers excellent help in finding... More

Spent two nights in this vibrant city and the Mandarin made the weekend very special. Early checkin ..kind Manager led us up in elevator and announced an upgrade to a suite with views over Petronas Towers and park.The entire stay was off the radar....effortless check in..room service, every member of staff greeting you...the hotel maybe older than some newer 5*... More

This is simply one of the best hotels in the Asia Pacific region and leaves most Australian 5 Star Hotels in its wake for Value, Service, Staff, Food, and Cleanliness. Had two extended business trip stays in 2012 and recently in 2013, and both times I walked away in absolute awe of this Hotel. The Club Room was my accomodation... More

This is a long overdue review from 2011. I stayed here on the last leg of a business trip across Asia Pacific. My room was an extremely spacious suite with a perfect view of the Petronas towers outside the main window. I had a huge main living room area that opened up into a separate bedroom and separate bathroom. The... More

Great Rooms and most comfortable bed, however nothing special. And also was so surprised the hotel did not have free wifi. You had to pay extra for it!!. You could actually get free Wifi on the tour bus but not in a 5 star hotel....

My utmost compliments to MO's staff esp Nisha & the front liners.It was an example of a great Malaysian Hospitality.Regular guests were addressed by names and I felt very well taken care of.As a regular at MO,I was acknowledged at the very moment I stepped in.Kudos to the team. I have been staying at MO for the past years and... More

I’d sent dozens of clients to this property over the last few years all of whom returned home raving about the hotel (in fact most insist of staying at only Virtuoso properties after staying there) so was excited when my travel’s found me in Kuala Lumpur with the opportunity to experience for myself just what this property is doing so... More

The location is really what makes this hotel unique, but everything else is just above average considering the brand and the price. I agree completely with Honeycat1 that the staff were great at any query but overall they seemed robotic! Worse, when I asked the concierge for a taxi to the airport he said that it would be RM160 for... More