Although the hotel is in an excellent location there are others much nicer and cleaner nearby. This was the most filthy hotel I have ever stayed in. The bathrooms had not been cleaned, there were cockroaches in the room and the night staff were rude and unhelpful. There were bodily fluids on the mattress protector, we had no bathmat for... More

This is my second time to stayed in hotel nova. They provide the best services ever. This time I really travel a lot of places and hotel nova does have a fan page in FACEBOOK and they offer some free stuff so I get some free tickets from them and visited few places with discount. The room is clean all... More

Basic hotel with some lack of cleanliness. Sheets appear clean but sink had dropped toothpaste, also sink only has cold water. Itl is at the end of the eating street so busy at night but convenient if you're hungry.

This is the first time i make comment on any internet website. I must say this hotel is good in location which near to all shopping center. I was here with my girlfriend and actually we're here for our vacation. The breakfast is great and tasty especially the scramble egg. The room is spacious and clean which made my stay... More

It took over two hours for them to respond to our need for HOT WATER. Lowest standards of service anywhere. It is not a youth hostel. We got MUCH BETTER service at a youth hostel in Harlem than we did here in KL. Despicable and crappy and they do not deserve to remain in business for another 10 years! When... More

hotel is located at the end of jalan alor which is a wonderful food street. so you have your choices of meals right at your footstep. it is also located within walking distance to bukit bintang major malls and shopping area. but its also at the cheap end where the 'working ladies' are (surprisingly endorsed by the hotel). expect them... More

This is a well located hotel near the food and entertainment district in Kuala Lumpur. The staff seemed a little bit either untrained or maybe they had their minds on other things whilst checking us in. The best member of staff was the door security man/ bell hop, who always had a smile on his face and was always going... More

Requested for hair dryer to send to room. Called housekeeping more than 10 times no one answer. So I called to reception requested. The receptionist said OK. Wait for 30minutes the hair dryer is not here yet. Called again and the receptionist said OK too. So total I quite for 45 minutes to wait for the hair dryer!

had been to this hotel in Feb 2013. The hotel is located on the most busiest street of Bukit Bintang and you would not have a problem reaching this hotel at 4:00AM in the morning and neither having issues with food at anytime. The staff is pretty efficient and there were no hassle during check-in and out. The room are... More