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Hotel Novotel Kuala Lumpur City Centre

4.0 of 5
2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
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$100 per night
Hotel Novotel Kuala Lumpur City Centre
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366 traveller photos
Ranked #41 of 188 hotels in Kuala Lumpur
3.5 of 5 stars 1408 Reviews
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1,408 reviews from our community

What travellers say about this hotel
  • “Very good” (30)
  • “Great location” (24)
  • “Pavillion shopping” (20)
  • “Petronas Towers” (20)
  • “Executive room” (19)
  • “Short walk” (14)
  • “Buffet breakfast” (13)
  • “Staff were friendly” (13)
  • “King size bed” (8)
  • “Junior suite” (6)
Traveller rating
    268
    624
    349
    113
    54
Only show reviews for Family (354) | Couples (488) | Business (207)
Date Rating
Denpasar
2 reviews
Reviews in 2 cities Reviews in 2 cities
“filthy, noisy small room, below Novotel standard”
2 of 5 stars Reviewed 20 May 2012

My first and last stay at Novotel Kuala Lumpur. After checked-in late, we discovered next morning two finger-long mushrooms growing at the carpet edge to the bathroom. We challenged housekeeping to do their job without pointing out the problem, but it was overseen again. Our complain was handled swiftly and professional with a free upgrade to a decent suite room... More

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

Dear Guest, Thank you for your feedback on your recent stay. Please know that your feedback both via this website and via our Front Office staff has been taken seriously. Rest assured that your comments will be used in our Associates Meetings and we will ensure relevant trainings and checks are in place to avoid such incidents. We do hope... More

brisbane
1 review
“worth every penny,”
5 of 5 stars Reviewed 19 May 2012

Great, friendly,efficient, and wonderful staff at the reception.. they never say no to any of our request and go all the way to make our stay such a wonderful holiday in Kuala lumpur. Nice room was given.My sincere thanks to lawrence who was check in and also check us out with efficient.He took great care of us while stay there... More

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

Dear Guest, Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre. We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better. We look forward to your return. The Management Team Novotel Kuala... More

A TripAdvisor Member
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great stay”
4 of 5 stars Reviewed 17 May 2012

Spent one week in this hotel. Stayed on the executive floor, and the room was a good size. The staff were very attentive and excellent in general. The gym facilities were very good, and there was a nice outdoor pool. The hotel is roughly halfway between the main shopping area (Bukit Bintang) and the KLCC mall (Petronis Towers). The monorail... More

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

Dear Guest, Thank you for your kind comments on your recent stay here at Novotel Kuala Lumpur City Centre. We appreciate your feedback as this will be used as a motivational tool as well as a training tool to further equip our team to serve all our guests better. We look forward to your return. The Management Team Novotel Kuala... More

Sydney, Australia
1 review
“Stay in Novotel KL”
5 of 5 stars Reviewed 17 May 2012

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

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Posted by an Accorhotels.com traveller
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Worst Room, terrible sleep in good Hotel”
3 of 5 stars Reviewed 15 May 2012

My wife and I have previously stayed in this Hotel in April 2011 and found it great. We decided to stay again in May 2012. We booked from 7 - 9th May and were allocated room 2610. prior to our first night I subsequently booked 4 additional nights. The service from the staff is magnificent and hotel facilities are good.... More

Was this review helpful? Yes
Melbourne, Australia
1 review
“pretty average”
3 of 5 stars Reviewed 15 May 2012

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Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

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Posted by an Accorhotels.com traveller
Kaohsiung, Taiwan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Enjoyable stay”
4 of 5 stars Reviewed 15 May 2012

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

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Posted by an Accorhotels.com traveller
1 review
“Novatel KL - excellent location & value for money”
5 of 5 stars Reviewed 14 May 2012

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

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Jaipur
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Novotel City Centre KL”
4 of 5 stars Reviewed 14 May 2012

Everything was good except that they do not cater to vegetarians at all. Very little choice for vegetarians. The buffet breakfast had hardly 1 or 2 vegetarian items. Even the bread was with eggs. More

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

Dear Guest, Thank you for your feedback on the selection of vegetarian items in the menu. Rest assured that we will look into the situation and remedy it soonest possible. Best Regards, The Management Team More

Posted by an Accorhotels.com traveller
Singapore
2 reviews
“Old room”
3 of 5 stars Reviewed 13 May 2012

Was this review helpful? Yes
Valerine Saini Flaivel, Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
24 May 2012

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Additional Information about Hotel Novotel Kuala Lumpur City Centre

  • Novotel Kuala Lumpur
  • Accor Kuala Lumpur
  • Novotel Hydro Majestic Kuala Lumpur
  • Kuala Lumpur Novotel
  • Novotel Kl
  • Novotel Hydro Majestic
Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Price range (per night):* RM248 - 415

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Hotel Novotel Kuala Lumpur City Centre
2 Jalan Kia Peng
Kuala Lumpur 50450
Malaysia
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