Thank you for your return visit, and please accept my apolgoies for the many things that weren't right for you, and the poor service you received this time. I will use your experience in disussions and training to improve our opertation, and hope you will see and let us know about a vast improvement (or not) the next time you... More

I am very sorry for the bad stay you had with us recently, and have discussed your concerns privately. There was no evidence of bed bugs found in your room, which was immediately inspected by the professional pest control company we use. We value all guest feedback and have addressed and made the necessary repairs to your room. I will... More

Thanks for staying with us and sharing your review and rating. They say that breakfast is the most important meal of the day, and I'm glad to hear you like ours, and hope the rest of your day was terrific, too. We look forward to the next opportunity we have to serve you and welcome you back to our hotel. More

Please accept my apologies for the smokey conditions you found in your rooms during your recent stay with us. We want all our guests to be able to relax and enjoy themselves while they are here, and welcome all feedback. I will work with our housekeeping department to make sure the proper procedures are in place and being used to... More

I am sorry you were disappointed with the conditions you found in your room during your last visit. We welcome and value all input and feedback from our valued guests, and appreciate that you took the time to write and share your comments. I will use your review to emphasize the need for our housekeeping and maintenance team members to... More

Thanks for your many visits, and for taking the time to share your comments about us. I am glad that you are pleased with the accommodations and service we provide, and look forward to welcoming you back the next time you are in town. More

I am truly sorry for the poor conditions and service you encountered here during your recent stay with us, and hope you will accept my sincere apologies. The Altus City Water plant has been working on their facility, which has had some brown water to be distributed, temporarily here, and we had a seperate water issue that caused us to... More

Stormchasing, WOW! Thank you for choosing us and for posting your comments. I'm very sorry about the bugs, and for the poor service and conditions you found here. We welcome all input and feedback from our guests, and are working hard to improve our operation. I hope you will consider us again and be pleased with the changes the next... More

I am very sorry you were so disappointed with the conditions you found here during your recent visit, please accept my sincere apologies and my condolences for your loss. We want all our guests to have a safe and relaxing stay, and this was clearly not the case for you. We continue to work on improving conditons here and hope... More