Our family booked the hotel after they showed updated photos online. Our room was rust colored and velour bedding. The sink sprayed everywhere when you turned it on and the tub faucet leaked. The pack n play cribs they brought (we have twins) were so filthy with unknown brown and green crusty stuff that our children had to sleep in...
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Thank you for taking the time and telling us about your stay. I am utterly embarrassed about the condition you found our hotel in. Your review will be the first topic of discussion at our weekly managers meeting. We will get these problems taken care of. Thanks again for the feedback and I hope you have a great summer.
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We had a one night stay in a family suite. It was graduation weekend for the local university, so the hotel was obviously very busy. I mention this only because I feel like I am giving the hotel and staff somewhat of a break because of this fact.
Check in was a little rocky. We arrived earlier than expected, but...
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Thank you for taking the time and filling out the review. I do apologize for the wait to get into your room. With it being a busy weekend we ended up being stretched a little thiner than we wanted to. I did talk with our maintenance engineer about the pool and we did have a filter problem over that weekend....
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My wife and I stayed here March 22, 2012 and were very comfortable. The lobby is well decorated, and our room was large and clean. The bathroom has lots of counter space which is handy for things like putting on make-up. Front desk people were friendly and efficient. The only downside was the entry from the parking lot (door 3)...
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Thank you so much for the kind words. If you are ever traveling in our area again, we would love to be your host for the evening. Have a great spring.
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We stayed for two nights, and stayed in a different room each night. Pros: When we arrived the front desk manager was extremely kind and helpful.He seemed genuinely concerned that our stay was a good one. The facility was clean (mostly) and the room was comfortable. Cons: The pool was closed, but I do understand that it was for maintenence...
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Thank you for taking the time and filling out the response. We did call the exterminator on the ants, doesn't seem right in January. I do apologize for the maintenance on the pool, your right in saying it has to be done, unfortunatly there is never a good time. We will get the maintenance man not knocking taken care of....
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We stopped late at night for a one-night stay - received a terrific price on the room with a call directly to the front desk and a free upgrade to a room with a jacuzzi tub. There is no free breakfast buffet, but a restaurant in the hotel with a good local reputation. We slept in and didn't eat at...
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Thank you for you kind words. We appreciate your business and hope if you are ever in the area again you will choose our facility again. Thanks again.
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We stayed at the Best Western for 3 nights in June 2011. Pros: very comfortable bed, nice towels, good wireless internet in room, liked the room with the outside enterance. Cons: a little over priced when comparing to other motels that are newer and serve breakfast, not enough parking spaces, decor & tv outdated and the ceiling in the pool...
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Thank you for taking the time and writing a review. We do allocate a certain percent of our sales for capital expenditures. The items you described are on our list to be improved in the near future. The parking sometimes gets tight with our restaurant and when we have functions in our convention center. We will look again at ways...
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We stayed at this hotel while on a vacation in Aberdeen. We were in one of their mini suites, since our family is too big for a regular size room. The room itself was pretty nice. The beds were comfortable and we had a lot of space. The pool is very kid friendly. It has a lot of fun stuff...
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Thank you for taking the time and writing a review. First I would like to apologize for the hotel not being up to the standards we require. I will be taking all the information you provided and we will be making some changes. We will get the issues fixed. I hope you have a great summer
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I recently stayed 3 nights at this hotel while attending a family wedding. I traveled with my husband, teenage son, and young daughter.
Positives:
The hotel was very clean. It did appear that the carpet was new in both the hallways and our room, and the room size is large. The room also has queen size beds although they are...
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I want to thank you for taking the time and writing the reveiw. I certainly do apologize for the fuzzy TV channels and the low water pressure. I will get with our maintenance department and get these problems taken care of. In November we will be replacing all of our queen beds with new pillow top beds. Our entire hotel...
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The Ramkota in Aberdeen needs some work. The location is close to Storybook Land, in an otherwise dirty part of the city. The rooms are nice sized, but need updating. The air conditioning is old and could not keep up with cooling. Alot of debris on the carpets under the chair and desk. The bathroom fixtures are old. The televison...
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Thank you for your reveiw. I want you to know we are taking all of your comments to heart and will be looking to make the necessary changes to improve our product. Thank you again for taking the time and writing a review.
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We have stayed at this hotel numerous times however, with this being the second time that the exact same poor rude customer service and pool issues have happened, I just won't keep my mouth shut, it's unacceptable. There are plenty of rather nice, updated and pleasant hotels in Aberdeen to stay at. First, the pool area has been remodeled to...
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Thank you for taking the time and letting us know of your stay. I want you to know we are taking your comments very seriously and we will get the problems fixed. There is no room at our facility for rude/poor customer service. We are looking at way to make our pool facility cooler and more adult friendly. Thank you...
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