Hilton Garden Inn Abilene (TX): See 80 Hotel Reviews and 30 Photos

Also Known As:: Hilton Garden Inn Abilene Hotel Abilene; Hilton Garden Inn Abilene Hotel

Address: 4449 Ridgemont Dr, Abilene, TX 79606

Phone Number:

Region: United States > Texas > Abilene

Amenities:

Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access

Hotel Style:

Ranked #21 of 36 hotels in Abilene

Price range (per night): RM338 - 549

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, Hotels.com, Booking.com, Venere, HotelsClick and Priceline so you can book your Hilton Garden Inn Abilene reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Mommy_tabby

Senior Reviewer

6 reviews

Reviews in 2 cities

“Great place to stay. Easy access to everything.”

Reviewed 21 May 2013 NEW

Our room was clean and well stocked. House keeping came by every morning to see if we needed anything. The pool was nice and clean. The only compliant i had was the fact the bed was so strange. It is a "dial your sleep". My husband's side worked, however, maybe it was me, my side never worked.

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Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We do apologize if our GSS Mattresses gave you an uncomfortable night stay. We want you to continue to stay with us whenever you travel... More

annie1663

Tampa, Florida, United States

Reviewer

5 reviews

Reviews in 3 cities

1 helpful vote

“Plenty of outlets! Great stay!”

Reviewed 20 May 2013 NEW

We stayed for two nights, and were very pleased with this hotel. This hotel is one of the few I found with ample outlets for chargers, computers, C-Pap machines, etc. There was even an outlet close to the mirror in the room so I could dry my hair and actually see what I was doing (someone else was using the... More

Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We are delighted that we could offer you many outlets in the rooms, at our hotel. We want you to continue to stay with us... More

Marty F

Scotts Valley, United States

1 review

“Hilton Hotel Stay”

Hotel is very clean. Beds and pillows are very comfortable. Front desk personnel were very helpful. Breakfast help was excellent, but for one. Bartenders were rude and unhelpful. They made me want to leave.

Review collected in partnership with Hilton Garden Inn

Thank you for your response in regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel to serve you better. We want you to continue to stay with us whenever you travel to Abilene. With that in mind, our staff will continue to work dilligently... More

Buttitches88

“Unprofessional !!!! Dirty!!!!”

Reviewed 12 May 2013 via mobile

I stayed this weekend on the 3rd floor. It is obvious that this hotel has hired new management for the hotel such as General Manager up to housekeeping. What were the they thinking!!! The room I stayed in carpet needed to be deep cleaned, my sheets looked like they were not changed not to mention the duvets gross! Employees on... More

Dear Traveler, Thank you for your response regarding your recent stay with us. We always appreciate your comments, whether good or bad, as they allow us to make improvements at our hotel. The comments that you have stated are lower than my expectations for this hotel. I have addressed your notes from the report with my staff, and we will... More

Brenda K

4 reviews

“The customer is never right...”

Reviewed 6 May 2013 via mobile

My stay was only 2 nights, so no clean room as they "clean" only every other day. I didn't know this when I checked in, so after a long day, I returned to a mess and no restocked amenities. A/C didn't work in first room so I was moved next door. The hotel was built in 2008? It's dilapidated after... More

Was this review helpful? Yes 1

Dear Ms. K, I am so glad we spoke on the phone and came to a resolution. Again, I do apologize for the whole incident. I have spoken with my staff, and they now know to handle this kind of situation in the future. I hope you will give us a second chance and continue doing business with us in... More

Liliana W

San Angleo, United States

“Hotel Stay”

Reviewed 6 May 2013

The Hilton Hotel provided an excellent stay. It would have been greater if the breakfast was complimentery. Otherwise the accomodations were excellent and the staff was very friendly. I would recommend this hotel to everyone.

We are please to read in your review that we, the Hilton Garden Inn Abilene provided an excellent stay and thank you for recommending our hotel to everyone. We look forward to your next visit. More

Sandee T

Wichita Falls, United States

“Great hotel in Abilene”

I have stayed at multiple hotels in Abilene, TX and I must say that the Hilton Garden Inn is the best hotel I have stayed in. The hotel is modern, up to date and well taken care of. I highly recommend this hotel for your next stay for either business or pleasure.

Thank you for highly recommending our hotel the Hilton Garden Inn Abilene. We’d love to have you as our guest the next time you are in the area. More

Oscar V

Houston, United States

“Smoke filled room”

Reviewed 5 May 2013

Even though I requested a non-smoking room, my room smelled like an ash tray. I did not have the time to report the issue as I checked in very late and retired to my room after hours. The staff however is very helpful and courteous. Because of the poor quality of the room I have to give it a thumbs... More

Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient smell during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have a rewarding experience... More

William H

Greenville, United States

“Dirty Hotel in Abilene TX”

Hotel was dirty. Rooms not cleaned every day. Imagine coming back to your room after a long day at work and finding dirty towels on the floor and the bed not made. Very poor value. Hotel staff did not care about the complaints.

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Bill H

Simpsonville, South Carolina, United States

2 reviews

3 helpful votes

“Dirty Hotel that only cleans rooms every other day!”

Reviewed 1 May 2013

The floors in this hotel were very dirty. The carpet was dirty and the tile floors in the breakfast area were sticky. The shower was moldy and not very clean before my arrival. This hotel has a policy where they only clean guest rooms every other day. Very nice to come back to the room after a long day at... More

Was this review helpful? Yes 2

We are very sorry you had to return from work to a room that had not been cleaned. Our restuarant also failed to meet your standards. I know you have come to expect more from a Hilton property. Should we ever have tje opportunity to serve you in the future we will see that this never happens again, -Chris AGM More

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Hilton Garden Inn Abilene Hotel Reviews, Abilene

Hilton Garden Inn Abilene

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