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Holiday Inn Express Hotel & Suites Dallas-Addison

2.5 of 5
4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
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Holiday Inn Express Hotel & Suites Dallas-Addison
Ranked #12 of 19 hotels in Addison
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46 reviews from our community

    Trip type
Traveller rating
    13
    17
    5
    9
    2
Date Rating
Houston, Texas
Top Contributor
223 reviews 223 reviews
146 hotel reviews
Reviews in 87 cities Reviews in 87 cities
281 helpful votes 281 helpful votes
2 of 5 stars Reviewed 7 May 2013

I stay in Addison from time to time during business trips to the area. I tend to stay at the Hilton properties in the area, but given the fact that I was trying to earn some Priority Club bonus points (they are my second loyalty target), I decided to choose this location. I don’t think I will bother with this... More

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
17 May 2013

I am sorry that you had a negative experience in regards to the pool towels. We try to keep track of our inventory especially this time of year with the pool opening and so many of our guests enjoying our newly renovated pool! It really is beautiful poolside! Unfortunately our brand new mattresses might be hit or miss depending on... More

1 review
2 of 5 stars Reviewed 30 April 2013

I paid cash for my two night stay, she ask for a credit card for incidentals, $20 for it, but she ran it for the two night stay instead. Said she made a mistake and would correct the problem, but still 5 days later its still there. I just called the hotel to ask about it and she was very... More

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
3 May 2013

I am sorry to hear that you had a billing issue during your stay. Unfortunately the card you used to reserve the room is authorized on your arrival if we aren't aware you are paying another way. We generally only authorize your credit card for your stay, it's not an actual charge and it is released at check out. If... More

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13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 25 April 2013

Felt clean. Very nice lobby. A lot of restaurants within walking distance. Went for a run in the neighborhood to the west - felt very safe. Standard food for breakfast but not a lot of fruit. Good place. I'd stay here again

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
3 May 2013

I appreciate your feedback, we are glad you enjoyed your stay with us. We hope to see you again. Thank you! More

Shreveport, Louisiana
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 20 April 2013 via mobile

Started off in a room where some other guest had been in and left, still had a bag in it. The staff responded quickly and moved us to another room. Everything was great after that. Location was close to a lot of things, although they are doing construction on the interstate which caused some slight delays. Rooms were very nice.

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
22 April 2013

Thank you for your feedback we hope to see you again soon! More

Overland Park, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 8 April 2013

Booked 2 nights through Hotwire - got a great price. Great check-in and check out experience. Front Desk very friendly and professional. Provided direction to local attraction and advice on where to park. Breakfast was good, filled you up to get you going for the day. rooms were quiet, modern, comfortable and clean. Had no problems except the hallway light... More

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
22 April 2013

I appreciate you taking the time to review us. I hope to see you again! Thank you! More

Austin, TX
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 25 January 2013

We booked 2 nights for a quick Dallas getaway and used Hotwire. We were a wee bit skeptical, but we had a wonderful stay. We were in the area mainly to vist museums and for shopping. This hotel provided a nice base for our family of 3. I would gladly stay in this hotel again.

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
22 April 2013

I appreciate your feedback. Please come see us again! Thank you! More

Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 24 January 2013 via mobile

Hotel dated but the management provided good services with free snacks and drinks In breakfast area each evening Monday through Thursday which I was not told at check in. The problem I had was with an unpleasant and uncaring lady that checked me in. She put me in a handicap room when I realized it and asked to moved, she... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
8 February 2013

Dear L M, Thank you very much for taking the time to share your comments online. We are constantly looking for ways to improve our service. My apologies for your disappointment with the condition of our hotel as well as the service you received from our staff. Your review will be used to consider improvements needed and I hope that... More

Waco, Texas
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 27 December 2012

The title reflects the two major problems I encountered at this hotel recently. In terms of aesthetics and comfort, it doesn't warrant the 3.5 * that I saw which motivated me to stay here during a visit to DFW. There are two phones in the room and neither worked - therefore we can't contact the front desk. Then when I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
11 January 2013

Dear jerrzbear23, Thank you for taking the time to post your comments. Please accept my sincerest apology for the room you received fell below your expectations. I am also sorry for the unusual for the condition of our hallway carpets and Internet Access on the main floor affected your stay negatively. Your feedback is very important to us as this... More

Oklahoma City, Oklahoma
Top Contributor
104 reviews 104 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 6 December 2012

The price for our stay was very reasonable. But the stay wasn't quite wonderful or outstanding. The air conditioning was a bit noisy and the breakfast was just barely average. We had stayed at a competing hotel just down the street, so we liked this area of town.. So we were a pit disappointed with out stay. Not that we... More

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Michelle D, Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
11 January 2013

I am sorry that you experienced some issues during your stay. I have notified the maintenance supervisor. We hope that you will come and see us in the future. We appreciate your business. Thank you for your feedback. More

Gladewater, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 November 2012

Stayed for a soccer tournament and the breakfast was hot and plentiful. The times for the breakfast were early enough we were able to to eat before leaving for the games. Quick check in and the bathroom was very big and comfortable. The beds were nice and comfortable temperature.

Was this review helpful? Yes 1
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review
11 January 2013

I am so glad to hear you enjoyed your stay! We are proud of the new and improved breakfast! I hope to see you again soon! Thank you! More

 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Dallas-Addison

Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison
Address: 4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
Phone Number:
Region: United States > Texas > Addison
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #12 of 19 hotels in Addison
Price range (per night): RM209 - 372
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 
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