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All 179 Austin hotels

Homewood Suites by Hilton Austin-Arboretum / NW

3.0 of 5
10925 Stonelake Blvd., Austin, TX 78759 (Northwest Austin)
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Homewood Suites by Hilton Austin-Arboretum / NW
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Ranked #31 of 179 hotels in Austin
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99 reviews from our community

    Trip type
Traveller rating
    55
    27
    9
    3
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Date Rating
San Diego, California
1 review
1 of 5 stars Reviewed 14 June 2013 NEW

I have never been more disappointed-I was utterly disgusted by this hotel. I'm a Hilton fan, and always use them when I travel for business. This time, I needed to be in Austin for 3 weeks and decided that having a bit more space would be more comfortable for such an extended trip. Upon entering to check-in the reception area... More

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
17 June 2013

Dear Valued Guest, I would like to personally apologize for the problems you encountered during your past stay with us. That is certainly not the experience we want our guests to have and I am truly sorry for any inconvenience we have caused you. I am addressing all of the issues you brought to our attention with my team to... More

Kokomo, Indiana
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 June 2013 via mobile

We were looking for a hotel where the room gave us some added space. Homewood Suites was a good fit. It is not a new hotel but it is clean. The bath is large and the bedroom & living room is good size for 4 adults (we had our teenage grandchildren). The complimentary breakfast was good but nothing special. Mon... More

Was this review helpful? Yes 1
See 3 more reviews by IndMomTexasson for Austin
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
13 June 2013

Dear Valued Guest, Thank you for sharing your review with us! I am glad everyone was able to all fit into one of our suite guest rooms! I am sorry you missed our dinner at night. Next time you stay with us and are unsure if you will be back in time for dinner, just stop by the front desk... More

Katy, Texas
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 29 May 2013

The shower was moldy and dirty and the carpet was torn/frayed. The other furnishings were good. The breakfast was nice. It was convenient to many restaurants and shopping. Wish the pool would have been heated. The beds were firm.

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
31 May 2013

Dear Florida Volunteer, Thank you very much for your review. I want to personally apologize for the disappointments in the bathroom. I am addressing the issues with my Housekeeping and Maintenance team to ensure it will not be an issue in the future. Thank you for being it to my attention. I am glad you were able to enjoy the... More

McKinney, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 May 2013

The hotel staff are helpful, the hotel is clean and modern. The breakfast is above average and the happy hour food/drinks are well above average. If you are staying in the area, this really is the best hotel for the money.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
27 May 2013

Dear Grady M, Thank you so much for your review! I will definitely let our breakfast team and host hour team know about the positive experience you had eating at the hotel! We truly appreciate your review and look forward to seeing you the next time you are in Austin! More

Lufkin, Texas
1 review
5 of 5 stars Reviewed 20 May 2013

My family and I stayed here while attending the University of Texas graduation. We stayed 4 days and 3 nights and we had no compaints what so ever!! The staff is very friendly and helpful, the front desk help was very prompt and friendly and was more than willing to help fulfill all our needs!! The pool was clean and... More

Was this review helpful? Yes
Leah S, Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
22 May 2013

Dear Keisha B, I am so glad you got to stay with us during the graduation this past weekend. I hope the ceremony was amazing - the weather was gorgeous for it! I will share your review with my entire team, with a special shout out to my breakfast team! We do have a great staff at the hotel that... More

Abilene, United States
1 review
5 of 5 stars Reviewed 20 May 2013

I always try to stay here when traveling in the Austin area. The employees are friendly and the accommodations are wonderful. The employees all seem to really enjoy their jobs. I travel alone a lot and feel very comfortable and safe here. I am greeted with a smile and leave with a smile. I would recommend the Homewood Suites to... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
22 May 2013

Dear Karen T, We are so lucky to have you as one of our loyal guests! I will share this review with my whole team and I know for a fact they will have a big smile on their face! We love having you as a member of the Homewood Austin family and we look forward to seeing again the... More

Garland, Texas
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 via mobile

We stayed three nights and were pleased to find so many amenities, plenty of parking, quiet surroundings, and a safe neighborhood. The bed was a bit more firm than we preferred but we managed. There is breakfast served daily (full breakfast, not just pastry and fruit). There's no bar, but the is a bar next door.

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
20 May 2013

Dear Matt! I really appreciate you taking the time to share with us your experience at the Homewood Suites Austin NW! I am glad you were able to enjoy our breakfast along with the great restaurants and bars in the area. Unfortunately, we do not have a bar on property but every Monday - Thursday we do have a complimentary... More

San Antonio, Texas
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 15 May 2013

My wife and I found this hotel to be in excellent condition and very clean with a great staff. I would have given this location a 5, except breakfast was a disaster. I recommend staying at this hotel, in fact my wife and I have already made a reservation to return, but SKIP the breakfast. When we got down there... More

Was this review helpful? Yes
See 6 more reviews by TomA15 for Austin
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
17 May 2013

Dear TomA15, Thank you for sharing your recent experience with us! I want to personally apology for your experience during your stay with our breakfast. That is not the experience we want our guests to have as we want all guests to have an amazing experience in all aspect of their stay. I can assure you those issues have been... More

A TripAdvisor Member
5 of 5 stars Reviewed 14 May 2013

The Homewood Suites in Austin, Tx. is a wonderful value for your dollar. The staff is efficient, the breakfast and weekday early dinner fare and cocktails add more value to your stay. Clean, comfortable and extremely accommodating. A must stay when traveling with children or looking for an extended time frame! We will not hesitate to go back.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Leah S, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
20 May 2013

Dear Valued Guest, Thank you very much for sharing your experience with us! We are very glad you had a pleasant stay and were able to enjoy many of the amenities we have at the hotel. We look forward to seeing you the next time you are in Austin! More

1 review
5 of 5 stars Reviewed 8 May 2013

The hotel is clean, comfortable, very pet friendly, and the staff is the greatest! They are friendly and professional. Katia at the front desk checked us in and greeted us by name each time we saw her after that. Other staff, including housekeeping, always smiled and ask if we needed anything. Claire Luckie, the evening chef, is the BEST !... More

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Leah S, Public Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review
15 May 2013

Dear Looch11, Thank you so much for taking the time to write about your amazing stay with us! Claire and Toni are absolutely amazing and I will definitely share this review with them. The two of them, along with the rest of the staff, truly care about every guest and will be delighted to know you enjoyed all of your... More

 
 
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Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Suites Austin
Hilton Austin
Homewood Austin
Austin Homewood Suites
Austin Hilton
Austin Homewood
Homewood Suites Austin Arboretum
Address: 10925 Stonelake Blvd., Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotels in Austin
#31 Family Hotels in Austin
Price range (per night): RM394 - 686
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free internet WiFi, daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary light dinner and beverages Monday through Thursday evenings. Unwind in your one or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite’s fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 
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