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Embassy Suites Hotel Austin / Arboretum

3.5 of 5
9505 Stonelake Blvd, Austin, TX 78759
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Embassy Suites Hotel Austin / Arboretum
Ranked #13 of 186 hotels in Austin
4.5 of 5 stars 101 Reviews
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101 reviews from our community

    Trip type
Traveller rating
    54
    29
    10
    4
    4
Date Rating
Colorado Springs, Colorado
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 May 2012
1
person found this review helpful

We were visiting family in north Austin and sought out an Embassy Suites because they are typically reliable for giving a good night's sleep and a full breakfast. The Arboretum ES met all of our expectations and we'll be back next time we're visiting that side of Austin. It appeared to be recently renovated, and everything was in great condition.... More

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Connor, Manager at Embassy Suites Hotel Austin / Arboretum, responded to this review
8 May 2012

Thank you for taking time out of your busy day to share your recent experiences at Embassy Suites Austin - Arboretum. We pride ourselves on delivering great customer service and feel great when its recognized. We think we have a special group of people who work here. Thanks again. More

Blythewood, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

My husband and I recently spent a weekend at the Embassy Suites Arboretum in Austin, Texas, having found no hotel availability in the downtown area. We found it to be a pleasant launch point for fun in the city. Our room was quiet, comfortable, and spacious, and the staff was helpful with driving directions. There were many options at the... More

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Dallas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2012

Hotel itself was ok, but our a/c didn't work well. In addition, we never got housekeeping service despite leaving at 8:00 am and not returning for the day until 4:30 pm. Breakfast cook refused to make my wife scrambled eggs which was perplexing because it's supposed to be cook to order. Front desk was helpful and the swans are a... More

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Texas
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 April 2012

This Embassy Suites was recently remodeled. It has a lovely lobby with two live swans swimming in a pool. We booked this hotel room at the last minute through Expedia and received a wonderful rate. The room was spacious and the bed was very comfortable with soft white bedding and several pillows with a choice of thicknesses. The bathroom was... More

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Connor, Manager at Embassy Suites Hotel Austin / Arboretum, responded to this review
1 May 2012

All of us at Embassy Suites Austin-Arboretum would like to thank you for the kind words you shared regarding your recent stay with us. We pride ourselves on customer service and feel its great when recognized by our guests. Look forward to welcoming you back on your next visit with us. See you soon. More

San Antonio
1 review
5 of 5 stars Reviewed 19 April 2012

We stay at the Embassy at the Arboretum 3 times a year for several years now. We use the meeting room and have receved the best of care. The staff is friendly and truly make us feel like we are family. The Manager's Reception is great. Our group meets there, have a few drinks, and plan our evenings. The rooms... More

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Tucson, Arizona
1 review
3 of 5 stars Reviewed 18 April 2012

we stayed there in February and liked it so planned using it when we have 6 trips to austin. however, ran into issues from very first night with the room (running water noise, broken TV, and room was very cold, couldn't get hot air out). too tired and too sleepy as we checked-in almost midnight, so decided to cover us... More

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Connor, General Manager at Embassy Suites Hotel Austin / Arboretum, responded to this review
24 April 2012

Thank you for your feedback, without honest feedback we can not improve. Guest service is important to us. Please contact me at your convenience to discuss your experience. More

Melbourne Beach FL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 April 2012
1
person found this review helpful

I have been in Austin for the last three months on bussiness and stayed at this hotel and I am not disappointed! The staff is friendly and professional. The food and happy hour are fantastic!! This hotel is one of the best values for the money. I fully recommend that if you stay at the Embassy Suites Arboretum in Austin,... More

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DFW
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 12 April 2012

We arrived at the Embassy Suites hotel after a pretty long, white knuckle drive (heavy rain for three hours!) @ 3:30pm on a Saturday, check in went smooth, front desk folks were pleasant. We went to our room (highest floor-just like we asked for), unpacked & headed down to the bar to get a drink to relax our nerves after... More

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Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 29 March 2012

I stay in Hotels about 275 days a year. All Embassy Suites have the Managers Reception and the Cooked to Order Breakfast, but it's people that make the differance. That's what sets Embassy Suites Austin-Arboretum apart from the rest . . . the great staff. From the front desk; the houskeeping; the maintance; the restaurant and bar; the managers; and... More

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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 27 March 2012

This hotel has HUGE rooms, serves an awesome breakfast, and puts out snacks and drinks in the evening. The swans in the lobby...cool, but not quite sure how I feel about live animals in a hotel lobby ;) This hotel is close to major highways and also has a decent workout facility. If you are into comfortable beds you will... More

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Connor, Manager at Embassy Suites Hotel Austin / Arboretum, responded to this review
29 March 2012

Thank you for taking the time to share your experiences at Embassy Suites Austin-Arboretum. We are glad you found the hotel was comfortable and convienient. Please don't worry about the Swans. They get excellent care (spoiled in fact) and our our true ambassadors. Look forward to seeing you again. Thakns More

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Additional Information about Embassy Suites Hotel Austin / Arboretum

  • Embassy Suites Hotel Austin
  • Embassy Suites Austin
  • Arboretum Austin Embassy Suites
  • Embassy Suites Austin
  • Austin Embassy Suites
Address: 9505 Stonelake Blvd, Austin, TX 78759
Price range (per night):* RM490 - 688

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