We were recently guests at the DoubleTree Suites in Austin for six nights. Not only is the location excellent; the staff are extremely helpful and friendly. This is especially true of the valet/driver group who went out of their way to make this hotel's local transportation service available to us. This was important to us as we were without a...
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We stayed at the Doubletree suites during a recent stop in Austin. We are Hilton Honors and usually stay at Hilton properties. The only thing this property has going for it is Location.
We checked into a 1 bedroom suite on the 3rd floor. The rooms was very nicely decorated and looked to be recently remodeled. We took off our...
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Dear Kling
Thank you for writing a review about your recent stay at DoubleTree Suites by Hilton™ Austin. We are very sorry you were unhappy with our guestrooms and resolution. Please contact us with your confirmation or HHonors number so we may provide further assistance. We appreciate your feedback.
Safe Travels,
Cecilia Martinez
Director of Sales
DoubleTree Suites by HIlton...
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I went up to Austin for a 1 night event and got a good deal on a room here. It was listed as 3 1/2 stars but deserves only 3 at best.
The Desk Clerk was polite and efficient and the room was clean except for the leaky toilet and poorly installed shower head.
The plumbing and tile had a...
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Dear Oscartist
Thank you for the feedback. Sorry to hear you had some plumbing issues although rectified and also happy to hear our staff were polite and efficeint.
Please contact me if I can assist with your reservations and see if we can change your mind from OK to "now you're talking!"
Safe travels,
CEC~
Cecilia Martinez
Director of Sales...
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I don't know why this management instructs their staff to give a guest with a long standing reservation (and 30+ years of Hilton Honors) the worst rooms in the place when they check in, but they do.
Be careful of the end rooms. Not worth it for the $$$. We checked in and would have changed but had to make...
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Dear JimFHouston,
Due to the configuaration of our building we have 2 'end' suites on each floor, located at the 'end' of each hallway. Because of their location they are a little smaller than our other one bedroom suites, but (those facing east) have million dollar Capitol views and (those facing west) have million dollar Hill Country views, and are...
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I stayed at this hotel in mid December 2011 on a last minute weekend getaway to Austin and really enjoyed this hotel. The location is not right in the middle of the action of 6th street, but is nice for the person that wants a quiet location but a short cab ride or walk to the heart of it all....
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Dear Gobrowns5804,
December 2011?? You have to come back and see us now that we are 100% renovated!
All you'll recognize are our great team members and our delicious cookies!
Happy to hear you enjoyed our hotel and location. Wishing you safe travels and a speedy return!
CEC~
DoubleTree Suites by Hilton Austin
Director of Sales and
Wild about Austin
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Great location for visiting capital. Rooms are big and clean. Linens are crisp - beds super comfortable. Staff is very friendly and helpful.
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Dear Wahoocatcher,
Thank you so much for taking the time to write a nice response about our facility, location, and very friendly staff! Appreciate it much and you are on target when you stated "location, location, location" and "staff is very friendly and helpful".
thank you and safe travels,
CEC~
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The hotel is clean and well maintained. Service lacked. From the front desk (check-in clerk was bored), room service did not replace decaf coffee, check-out clerk didn't say a word (e.g., "Was everything OK?" or "Thank you.").
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Dear Jimeverycountry,
Thank you for the comments. I copied our Front Desk Manager to review with his team. Part of our culture is to offer a warm welcome with a warm chocolate chip cookie to each and every guest, and seems like we fell short with your arrival and departure. I also copied our Executive Housekeeper whose team replenshes our...
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A coworker and I stayed here for two nights on business due to the location. Generally, I am not a Doubletree person -- I prefer the Marriott chains over the Hilton chains -- and this stay did nothing to encourage me to stay in a Doubletree again.
Overall, I would give the room itself 3-4 stars for this level of...
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Dear tripgirlmichigan,
Thank you for your review of your stay at DoubleTree Suites by Hilton™ Hotel Austin. We always appreciate hearing from our guests, especially about areas where we can do better. We are sincerely sorry for the mistake in double booking your room. Our front desk department goes through a detailed process every day to make sure that our...
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We stayed two nites. Upon arrival by car, I informed the doorman whether I can self park my car. He indicated how I could park. What he didn't tell me was that there was construction going on and we would have to carry our bags down a narrow staircase to get to the service elevator [1 of 2 passenger elevators...
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Dear Mbetter,
I am sorry you experienced our entrance renovation with our driveway being resurfaced and widened for a more comfortable and accessible arrival (for all future guests!) And you are absolutely correct regarding our bellman who should have offered assistance with your luggage luggage. I've copied your comments to our Front Office Manager for review and retraining.
Since we...
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Dark and gloomy corridors from a dark and gloomy garage lead to pretty dull rooms! A study in brown to be honest! Service was OK, rooms are OK for a weekend but there are better chain hotels closer to the action downtown.
Would only use this one again as a last resort!
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Well, our decor is in 'earth tone' colors and there are browns and beiges and golds and tans and whites, and some may consider it 'calming'. I would describe it more of a classic Audrey Hepburn style, but everyone has thier own tastes.
And yes, there are other chain hotels closer to the 'action' if you are looking for a...
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