Checked in and out in 10 mins. Smelled like mold. Dirty. More

This is 2nd Extended Stay I tried. 1st compalint-There is no automatic doors. I had a cart to move my stuff & it was difficult to go through two normal size door instead of double automatic door. 2nd Compalint-I paid for a smoking room & I asked the clark to change my room to odd ending digit number. (he gave... More

The individual, Ken, who checked us in was extremely rude and condescending. He was incredibly rude, unhelpful and repeatedly laughed at myself and my guests. He said I was wrong about my reservation and spent 10 minutes arguing with me to the point of him raising his voice. He then proceeded to "prove his point" on hotel policy by showing... More

This motel was awful. The only good thing I can say about it is that the front desk politely tried to address the problems but did not have the means to do it--too much gone bad. The bed was awful, the pool had green on the bottom of it with footprints where people had actually gone in and walked on... More

I checked into the Extended Stay Deluxe in Austin, TX 08/01/2011 At check in I was asked if I would be using the Internet. I replied yes, the clerk said let me get you a login; it will be $4.99. I was at first taken back, but replied OK. (I had spent the previous night at a lesser priced hotel... More

I guess I was spoiled, after leaving a four star downtown hotel for my daughter's graduation. For one quarter of the price, I moved here for our final night. The rooms here range from about $50 to $80 after taxes. The property is fairly new, well designed, and quiet. However it is a 3 block walk to a restaurant or... More

I was a bit shocked when I walked into this room and the chair was completely shredded and torn. It was horrible! I had to put a pillow case cover over it to avoid looking at it. Wish I had taken a picture! I was told they were full and there was not another room or chair to replace it.... More

They made some random person keys to our room and they stole pretty much every thing but our clothes and toiletries. They took all our electronics (laptops and such) but left the hotels dvd player. They even took items that won't be worth much like blankets and shoes. The hotel responded by saying sorry and then closing the front desk... More

The other reviews are why i choose to stay at this ESD as opposed to the other one not to far up the road. Overall I had a pleasant stay. The only issue i had was the original room i was given was not cleaned! I went back to front desk and was given a new room right away and... More