Failure to replenish towels after they removed them from the room. Failure to keep messes in the halway picked up. Loud party in a common, open air, internal area of the hotel went on unabated until 1:00 am.

We booked a block of rooms for our daughter's wedding. When our guests called to reserve a room, the call center gave them misinformation that the block was full or quoted them the wrong price. When the problem was reported, we were promised it would be resolved. It was not. It took over an hour on the day our guests... More

Michael at front desk found us a quiet, city view room that was ready early in the day allowing us to freshen up, rest a bit then enjoy exploring Austin without just stowing our luggage. This was a huge bonus for us! Many thanks to Michael! He's great! Also, Annette in pool/fitness area is so very kind, professional, conversive and... More

It's greatest attribute is location. U can just park & walk a lot of pIaces or take a cheap cab ride. I did not check out pool area so that I can't comment on. I just felt it was quite pricey 4 the service & the dark but not so upgraded room. Also ask 4 room that doesn't overlook the... More

Hilton Downtown Austin We have stayed here before between Christmas and New Years and it was dead. This hotel connects to the Convention Center in Austin, and there were no conventions. However this year the Ikkicon Anime convention was going on when we arrived. 5000 teenie-boppers in strange costumes, which, if our daughter had not once been a part of... More

Amazing beautiful hotel with great location. I would recommend the upgraded room as it adds a bit more privacy and less hallway noise. Hotel close to 6th street, great restaurants, and the bat bridge. Concierge was a great resource for places to go and local food. Check in staff were friendly. DO pay attention to your bill on check out.... More

Great hotel. The staff go out of their way to make you feel welcome, and go the extra mile. There are small touches in the lobby such as fresh fruit infused water and cookies that really help make you feel at home. The location could not be beat, and everything was within walking distance.

Good location but $28/night for valet without another option is a bunch. Valet guys were very nice. Front desk was efficient and room was ok. Only complain, and it's a big one, is that one of the coffee mugs in my room had some sort of blue/green cleaning blob on the bottom and wipe marks all around. I cleaned the... More

Everything about the hotel screamed customer service. The employees went above and beyond. Very helpful. Over all, it was clean and welcoming. Free fruit infused water, coffee and cookies daily. We stayed on the 11 floor and the view was wonderful. The only down side of this hotel was that they didn't offer a free breakfast. You could buy the... More