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Holiday Inn Austin Town Lake

3.0 of 5
20 North IH-35, Austin, TX 78701 (South Austin)
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Holiday Inn Austin Town Lake
Ranked #77 of 179 hotels in Austin
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312 reviews from our community

Traveller rating
    74
    107
    72
    40
    19
See reviews for
Families
52
 
Couples
67
 
Solo
30
 
Business
115
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I cannot say enough good things about the service we received at this hotel during our stay. Everyone that we encountered, shuttle drivers, bartenders, front desk staff and room service staff were so upbeat, polite and helpful! We were happy with the location, plenty of things to do nearby with a very accomodating shuttle service. I highly recommend this hotel.

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
22 May 2013

Thank you so much for your kind comments and we’re elated that your stay went well. The kind of service you received is our goal for each and every guest. We strive to instill the spirit of hospitality into all our staff and actively recruit the best in the business. Thanks for noticing and come back soon. More

Bradenton, Florida
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

Adjacent to beautiful Lady Bird Lake with boating facilities and walking/jogging path. Convenient to downtown. Stayed in comfortable, clean room with fabulous view of lake. Very friendly and accommodating front desk staff.

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
22 May 2013

We do have some fantastic views and our Priority Club members will always get an upgrade to a view room when they are available. Although all our rooms don’t have these views, we strive to make each guest feel at home in Austin. Recently, a sailboat rental company has set up shop on the hotel grounds. They are small, one... More

1 review
4 of 5 stars Reviewed 17 May 2013 NEW

I high recommend this hotel if you are visiting Austin. The location is great with a lake and a beautiful trail right outside of hotel and a short distance to downtown. The staff was amazingly friendly and helpful (special thanks to Thomas!). I was given a beautiful room with a lake view. I couldn't be happier. I didn't give a... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
22 May 2013

Thanks for the compliments. Most guests enjoy our location. We consider it the best of both worlds, on the lake with easy access to the city center. Thomas is relatively new and we’re so pleased that he provided you with exemplary service. That’s our goal for all our guests from all our staff. Thanks again and come back to see... More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

Just got back from a weekend in Austin and had a great stay at the Holiday Inn Town Lake. Everything was just how I remembered. The front desk was amazing (Thank you Thomas, Stella and everyone). My room was great. Loved the view of Town Lake and Austin. One suggestion...the food in the restaurant is great - avoid the nasty... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
15 May 2013

We love our regular guests. Thanks for coming back and for giving us rave reviews. We really do have great staff. Great picture too, that was quite a storm that rumbled through. Come back and see us again soon. More

2 reviews
4 of 5 stars Reviewed 11 May 2013

I stayed at this hotel for a week in May 2013. The rooms were nice and clean. The staff was top notch, always friendly and always helpful. They had some great recommendations for food and entertainment. The lake just behind the property complimented the hotel nicely. The location was very convenient to downtown area. I did not care for the... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
13 May 2013

We’re glad you enjoyed the hotel and all we have to offer. We always try to provide each guest with information about the city. It’s more than just a map but the real experiences of our staff that can be relayed and guide guests to spots that may not be on the beaten path but make Austin the unique destination... More

Greeley, Colorado, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 May 2013

This location was perfect for our 5 days in Austin. What a memorable time!! Our rooms were clean and cozy and the view of the lake was fabulous! The staff was terrific. From the shuttle drivers to housekeeping, they were personable and professional!!! They went out of their way to make sure I was able to add a room at... More

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See 2 more reviews by Mary S for Austin
todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
13 May 2013

Thanks so much for the fantastic review. Our goal really is to provide exemplary service at every level and it’s great to know that we succeeded. I’m glad we were able to accommodate your special requests. It sounds like you had a great time in Austin, come back and see us again soon. More

Waco
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Had to stay overnight in Austin and this was a very pleasant surprise. The location was just off of I-35 and right on the river (Town Lake.) It was just a couple of blocks from the 6th Street action. The staff was professional and very friendly. Room was clean and welcoming. They provided a nice snack package and free bottles... More

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
10 May 2013

Great review, thorough and to the point. You received the kind of stay we strive to provide each and every guest. Our location is one of our greatest assets and puts our guests on the lake and a short distance from the city center. Also, the Rainey Street area has blossomed into a major entertainment district in the last couple... More

silsbee, tx
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

This was a great location for our stay: -Close to S. Congress and 6th Street areas -Bike trail entrance within the hotel grounds was convenient -Right on the lake Tips for booking rooms at this hotel: -Ask to be in a room facing the lake (this was one of the reasons why we chose this hotel, and we ended up... More

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
10 May 2013

Thanks for taking the time to relay your comments. We’re glad you enjoyed your stay and some of the amenities we offer. Yes, we’re right on the river and do have some beautiful views but not all rooms can offer this. You may consider joining Priority Club. Members get upgraded to view rooms when available and also get a welcome... More

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 May 2013 via mobile

The hotel is in a circular building causing the rooms to be weirdly shaped. Avoid rooms next to the elevator and highway as there is no insulation from sound. Hotel needs updating. There was no where to plug in chargers unless you unplug lamps.

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todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
7 May 2013

Thanks for the comment. As with all circular towers, these are pie shaped. In the late 60’s it was a design fad and I believe there are only 3 left. One is in California but we’re the only one that remains a Holiday Inn. Also, you touched on an update we’re fulfilling. Plug “orbs” will be installed in each room... More

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Montgomery, Texas
1 review
5 of 5 stars Reviewed 29 April 2013

Ashlee did a great job. it was very hectic at check in, but she made it fun - We will stay here again!! The hotel is also centrally located, close to 6th street, close to town lake, all in a very good experience.

Was this review helpful? Yes
todped, Director of Sales at Holiday Inn Austin Town Lake, responded to this review
1 May 2013

Yes Ashlee is a great member of our team and provides an example for the rest of the staff, thanks for mentioning her and we’re certainly glad you enjoyed your stay. Please join us again the next time Austin is in your travel plans. More

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Additional Information about Holiday Inn Austin Town Lake

Also Known As:
Holiday Inn Austin Town Lake Hotel
Holiday Inn Austin Town Lake Hotel Austin
Holiday Inn Austin
Austin Holiday Inn
Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#62 Business Hotels in Austin
Price range (per night): RM411 - 848
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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