Stayed in April for a conference in DC. Had an extremely limited budget and was deciding between a B& B in Dupont Circle, Air BnB, and this hotel. Due to late night flight arrival, chose the hotel. Saw the reviews and had a certain expectation about the room but really didn't realize the low standard a Best Western could get....
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Stayed for 5 nights in May 2012. Frontdesk service was always good for me. But the fact that I didn't have a car and had to depend on the shuttle was horrible. They run the shuttle every 30 mins during rush hours, and every hour for the rest of the day till 10 pm. Shuttle service is shared with Comfort...
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Thank you for sharing your feedback. We apologize for the incoveniece during your stay. It is through feedback such as yours that we are able to make improvements. We are please that overall your stay was good and we hope you will choose us again in the future.
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Great location, easy to get to from 395, helpful staff and easy access to the Metro. Will plan to stay there often
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This hotel is disgusting. It is dirty, run down with a rude staff and a very low par "continental breakfast". Best Western should consider removing their name from this dump. Everything was dirty and made your skin crawl. The bathrooms were filthy and moldy. One customer was scolded like a child in front of the breakfast guests by a staff...
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We apologize your stay was less than expected. This is not the typical guest experience and we appreciate you letting us know so we can make any necessary improvements. We welcome an opportunity to earn back you business.
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I have been an employee of Best Western for over 6 years, and this is the worst hotel I have ever stayed in. I am ashamed that this is in the line up of Best Westerns because it also repersents our name. The property must have been going through renovations because the celing of the 2nd floor walkway was missing,...
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We apologize our hotel did not meet your expectations. As you mentioned there are renovations in progress. I was happy to see that you did receive a refund when contacted by the hotel. Your experience is not the typical experience of our hotel and we will be using your feedback to make necessary improvements.
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I stayed at the Best Western Pentagon Hotel on the evening of May 8th. I had flown in from Boston and arrivied at the hotel at 8:45pm. I had a meeting in downtown DC the following morning at 8:30am and was scheduled for a 1 night stay... The Front Desk Manager, Diego, was on duty and went to check me...
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We apologize for your experience. This is not the typical feedback of our hotel and we are looking into the situation. Please understand that credit card measures are put in place to protect our customers. We will be receiving a direct message from us shortly. Again, please accept our apology.
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Our experience of visiting US cities with a rental car is that it's important to find out in advance whether the hotel has a car park and if so, is it free! The advantage of this Best Western hotel, or rather motel, is that you park just opposite your room entrance and you can leave your car there for free...
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Thank you for sharing your experience at our hotel. We are glad you enjoyed your time in DC and found our hotel a good option. We hope to see you again soon.
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Hotel met all our needs. Close to D.C. tourist attractions with excellent Metro connection by free shuttle van. Excellent breakfast. Room quality high, with bonus of two lavatories--one inside bathroom and one outside bathroom. Made getting ready easier. First impression was that traffic noise might be bad because we were so close to I-395, but there was no problem. Wireless...
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This was my second stay at Best Western Pentagon and again, it was to attend a nearby official function. The location cannot be beat for the price -- for business in DC, the Pentagon and other DoD locations, or Crystal City. The motel has a shuttle service to Metro and to the Pentagon as well. My room was immaculately clean,...
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Reviewed 6 June 2011
We appreciate your continued business with our hotel. Thank you for sharing your positive comments. We hope to see you again soon.
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We had an early morning flight and needed a place close to the airport. We were planning to arrive in the evening and were leaving in the early morning so we did not want to spend a lot of money for 10 hours in a hotel room. We came upon this Best Western and felt that it would meet our...
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