The DoubleTree in Crystal City was a wonderful experience. The suite (so my daughter wouldn't have to hear my snoring : ) was ultra-well appointed with really nice art, looked like it had just been remodeled, was spotless when we arrived and refreshed just as spotless each time, we had fresh chocolate chip cookies to greet us, and you could...
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My Daughter and I stayed at your hotel for 5 days May 12 to May 16 We were there for the National Police Memorial Services Honoring the Fallen law Officers, of which my son is one.
Your hotel was a blessing to us, such a comfortable haven after days and sometimes evening of stressful activities.
We felt at home when...
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Stayed here for one night while moving our daughter to DC for the summer. Upon checking in we were given our room keys & upon entering the room quickly realized that we were in someone else's room. Luckily they were not there but there luggage, belongings, etc. were. Went back down to the desk & they were completely dumbfounded on...
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Thank you for the review. I am glad you were able to have a positive experience despite the check in challenge. Being checked into an occupied room is unacceptable and something we take very seriously. While this mistake does happen in all hotels, thankfully it is extremely rare. My apologies to you and your family that this happened.
It is...
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I'll preface my review by saying that I am a Hilton Silver Honors Member (receiving free Internet), stayed only one evening, and did not use any of the hotel's facilities. I was in on a Friday night and found Sheila, who checked me in, extremely pleasant to deal with and engaging. She certainly set a great tone for the rest...
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Thank you for the review. I am glad you mentioned that you are a Silver member and took advantage of the complimentary Internet. That gives me a great opportunity to point out that this is not offered at many hotels. The Hilton HHonors program offers complimentary Internet to Gold & Diamond members. As a way to show our appreciation for...
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We were in a renovated part of the hotel, and found the room very nice and comfortable. Our room was cleaned and serviced by the delightful Ofilia, who was one of the best parts of our stay. Very considerate and nice, and anticipated our needs (like extra coffee) in advance. We did find that the charges were excessive for things...
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Thank you for your review. It is so nice to read you enjoyed your renovated room. The feedback on the renovations has been so positive and I am glad you got to experience a renovated room. It is rare that people take the time to mention the housekeeper, so thank you for doing that. We will most definitely share this...
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I have stayed here in the past, last trip I was told renovations would be complete by this May, but it was loud with lots of construction still happening. First room they gave me was occupied. Then I had to wait many hours and still got a pretty poor room compared to my prior stays. We needed a fridge for...
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Thank you for the review. I am very sorry for the challenges you had during your stay. The renovation project was to be over by May. There was a delay in reopening the Lobby Bar as some of the flooring had come in damaged. I am happy to let everyone know that the Lobby Bar is reopened and the current...
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Last year I could have sworn we were in a gorgeous room in the North Tower with my colleagues. When I asked the desk clerk, Terrance, he agreed- buy a clue Terrance-NOT. He had right to correct me. We took two rooms on the 7th floor North Tower. What a disappointment. Rugs old and dirty. Musty odor. The only nice...
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Reviewed 31 May 2011
Thank you for your review. I am very sorry that you were unhappy with your room this year. Without knowing your name, I can not comment on what room you stayed in last year as to compared to this year. Terrance may have been agreeing/confirming that you stayed in the North Tower last year. Terrance would not have intentionally deceived...
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We were a family of eight traveling and had four rooms here. We checked in well after the check-in time and only one of the four rooms was ready. So, all bags went to one room so we could begin our excursions. There are cabs at this hotel but you pretty much have to walk down and get them yourself....
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Thank you for the review. While I am happy you had some positive experiences in the hotel, i am sorry that you were not totally satisfied. My apologies that the rooms were not ready upon check in. We make every effort to have the rooms ready by our 3pm check in time. There are sometimes that due to a late...
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They lost my reservation and the front desk manager gave me an attitude like it was my fault. Rooms in desperate need of renovations. Absolutely close to nothing.
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Thank you for the review. My apologies that you had a poor experience. I am unsure how we would have lost the reservation. Reservations can be made many different ways, but are all captured on the computer system and can be tracked. Please contact me directly so we can try and resolve this. A reservation that is not checked in...
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I booked at this hotel through priceline "name your price" - it wouldn't have been my choice otherwise.
On the plus side, the bed was very comfortable and the room was quiet. On the minus side, the room had no mini-bar, fixtures were really in need of an update. The hotel was overbooked, and I had to wait a while...
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Thank you for the review. I am sorry you did not have a positive experience. However, it is nice to read you had a comfortable nights sleep. We do have many room types and some do have wet bars. I invite anyone to go to the hotel website to look at our many room types and read what each offers....
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335 Reviews
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