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Ouro Minas Palace Hotel

4.0 of 5
Av. Cristiano Machado, 4001, Belo Horizonte, State of Minas Gerais 31910810, Brazil
Hotel amenities
Ouro Minas Palace Hotel
Ranked #20 of 72 hotels in Belo Horizonte
3.5 of 5 stars 72 Reviews
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72 reviews from our community

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Traveller rating
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Date Rating
Brasília, Distrito Federal, Brazil
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed 27 May 2012 NEW

The location isn't in the heart of Belo Horizonte but have a great acess to the rest of the city. The bar is nice and the lobby is very beautifull. The bed and pillows was amazing and I had a great great night sleeping there. The service wasn't quite good for a 5 stars and the room service was better... More

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See 3 more reviews by Victor N for Belo Horizonte
Niagara Falls, Canada
Senior Contributor
47 reviews 47 reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 22 May 2012 NEW

For sure NOT 5 stars!!! There are plenty of other option in better location for less money. Not good location unless you have to be there. Is far from everything, airport, down-town, restaurants, shopping, etc. Dated, built in 1996 and never revamped. Only new beds and plasma TVs in the rooms. But bath-rooms are old, and beware, the shower "jet"... More

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See 2 more reviews by carlos_canada for Belo Horizonte
Morgantown, West Virginia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 26 March 2012

I stayed only one night in the hotel while on business in Belo. The service was nice and my room was comfortable. The breakfast was quite good. I enjoyed the location because it is close to the supermarket across the street, but the area is not very good. It is on a very busy road, far from the Confins airport... More

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natalie pimenta, Public Relations Manager at Ouro Minas Palace Hotel, responded to this review
21 May 2012

Thanks for your comments. It’s very important these reviews for improvement of our services. When you came back, enjoy to know the our Restaurant International Quinto do Ouro, we always have the suggestions of the chef and food festivals. You are always welcome here! Best regards, More

Louisville, Kentucky
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 10 February 2012

The Hotel which claims to be a 5 Star is anything but. My room which overlooked the highway, was dark despite the 2 windows. The closets were old, misty and the hangers were those you cannot take off the rack. The safe was the size of a small box and was broken. The bathroom lights were awful and the amenities,... More

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natalie pimenta, Public Relations Manager at Ouro Minas Palace Hotel, responded to this review
26 April 2012

We are grateful of your comments. They are always important for the improvement of our services and to make sure that we are doing the best for our guests. We are going to analyze all points submitted. When you come back, do you best to know our other services. The concierge is available for assisting you and if you want... More

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Tokyo, Japan
Senior Contributor
45 reviews 45 reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 26 January 2012

Maybe a 3.5 or 4 star premise, nice hotel but just the wrong location. The shopping across the street is quite ok though, that's a plus. More

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SAO PAULO
Senior Contributor
34 reviews 34 reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

Rooms with filthy and stinking pilllows and noisy air conditioning. For breakfast on the Mezzanine floor, there is so little space between tables that you may wonder how you can go from the buffet back to your table. Room service is of low quality and bathroom amenities very poor. As for the bar I have seen better ones on the... More

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natalie pimenta, Manager at Ouro Minas Palace Hotel, responded to this review
12 March 2012

Paulo thank for your comment. You probabilly stayed through an event that happens on Hotel. Our breakfast is on coffee shop. And we have the eighty items available to be tasted keeping all of our guests satisfied. The category of room that you stayed has been revitalized and the amenities will be changed too. After the changes, come back to... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 31 December 2011

First, by EU and North American standards its not a five star hotel. None the less what is most important is the staff believes it is and largely strives to live up to it. Upon arriving the bell staff was immediately available and the check in was quick. The young man behind the counter spoke English, and was professional. The... More

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natalie pimenta, Manager at Ouro Minas Palace Hotel, responded to this review
16 February 2012

We thank you for your comments. They are always important for the improvement of our services and to make sure that we are doing the best for our guests. We are going to analyze all points submitted and we take this opportunity to invite you to know our other categories of rooms. Best Regards, Ouro Minas Palace Hotel. More

Washington DC
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 20 December 2011

I stayed at this Hotel for 4 days while I was on Business in Belo. I choose the this hotel because of the location close to the airport and close to Centro. Also there is a mall across the the street from this Hotel, so I would have different food options. The Receptionist and most of the staff spoke English... More

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natalie pimenta, Manager at Ouro Minas Palace Hotel, responded to this review
16 February 2012

Thank you for the comments. We think it is important to receive this kind of feedback to improve our services and this way receives our guests every time in a better way. We'll check about the internet. About the rates, our rates are dynamic, so they can vary. It may be good if you checked the rates before to booking... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

Super food and service. Especially the buffet breakfast. Loved it. Friendly staff and were very welcoming. I hope to return soon. More

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natalie pimenta, General Manager at Ouro Minas Palace Hotel, responded to this review
16 February 2012

We thankful for you comments! It’s always our pleasure to receive guests and know that we managed to have you satisfaction reassured in our hotel. We hope seeing soon you too. Ouro Minas Palace Hotel More

Belo Horizonte, MG
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 27 October 2011

I was in Business travel and this is one of the worst hotels to stay. Bad service, old Installations and not functionals, expensive and if you miss to check your bill some extra charge can be added. Aditionally my colleagues get bed bugs bites, you can see dust on the air conditioned and I need to complain 2 times to... More

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natalie pimenta, Public Relations Manager at Ouro Minas Palace Hotel, responded to this review
26 April 2012

Thank you for your comments. The Ouro Minas palace Hotel considers very important the cleanliness of the hotel. The chambermaids clean all the apartaments one time a day and are available for the eventual needs. For guaranteeing the cleanness we use the best cleaner avalable. And about the air conditioned, they are cleaned periodically and as the carpets as well.... More

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Additional Information about Ouro Minas Palace Hotel

Av. Cristiano Machado, 4001, Belo Horizonte, State of Minas Gerais 31910810, Brazil
Price range (per night):* RM474 - 948

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