Stayed there with my wife and little girl for three nights. Pros: Staff (helpful, kind, good at english, super service minded) Area (in a quiet area in Buzios near the Geriba Beach which is the best I've seen) Food Service Cons: Could have been located on the beach! Cleanliness (but only in the room. There were ants. In the resort... More

I went to Buzios before and I have been in other hotels, but this is the only one I would book again and recommend, because most hotels and posadas en Buzios are really expensive and no good at all. Great things about Serena: helpful staff, nice and modern rooms, beautiful green areas, nice pool, beach facilities, breakfast and dinner buffet,... More

Serena has an extremely friendly and helpful staff. They are all not just reactively doing what you request them to but also, and very often, check if there’s anything else that they can do to help you. -- even if it requires them to be flexible. Here’s a short story to exemplify: We arrived at the hotel at 3am. There... More

We booked the resort from Rio, and they told us the price was 106 and 121 for our rooms. When we got there around midnight they told us that the rooms would be 180 and 205. When we told them that we had just made the reservation that day they said that this happened "all the time," but that there... More

We stayed in a loft. very comfortable, breakfast and dinner were awesome and the drinks too! All the employees are very kind, waiters and desk in particular, they also has a beach personal and facilities ant Geriba beach, so you can stay there very safe, and offer surf classes there. For me five stars. More

First, allow me to begin by saying I am a fairly seasoned traveler. My job requires staying in hotels 150-200 nights a year. I don’t know if this establishment is incompetent or just rude. But I don’t really care which is to blame. I was coming to the region for a petroleum trade show. I couldn’t find a room in... More

This is really a nice place to be in buzios. We got a good promotional rate, something about USD100 per night/couple for one of the best suites. Another couple was traveling with us and they stayed in the "loft" room. As I always try to do, let's put the pro x the cons: PROS: Incredible staff, very helpful, always trying... More

what´s ok - nice architecture, nice location, nice service, very nice breakfast, nice atmosphere, nice live music what´s not ok - the room, needs a facelift, a bed in the floor level, the old closet, the almost broken doors, the cleanliness, the bathroom smell, More

The Hotel was clean and quiet. It actually not that big so it's not crowded. The service was excellent from the staff. The room was good, but the bathroom could have been better laid out, it was a bit cramped. The Serena is located close to Geriba beach, one of the best beach I've seen so far, great sand, clean... More