We stayed in the Hotel for 4 nights starting Feb 10th 2012. We were pleasantly surprised with the excellent level of service provided by the reception staff at all times, day and night. They were always very helpful in terms of giving us advice on where and how to go and went out of their way to answer our queries....
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After a 3 hour trip from a rainy 4 days in Rio from there sister hotel (Porto Bay Rio), and having read a few unfavourable reviews - I was not in a very confident mood we had made the right choice in selecting this hotel. I am pleased to say from the moment we entered I was pleasantly pleased. Baroni...
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Dear Mr. Oliveira,
Thank you very much for your comments on our property.
We are very glad to know you enjoyed your stay here at Porto Bay Glenzhaus.
We are glad to read that you enjoyed our breakfast and your positive feed back in relation to our staff . We always do our best to offer an unique service and...
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The hotel is not bad, and people are very kind.
There are a few things I did not like:
1) it is not really close to the downtown area, and I don't like the empty streets to go back to the hotel at night.
2) there were some maintenance problems with my room safe that didn't work and the mosquito...
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Dear Guest,
Thank you very much for your comments regarding Porto Bay Glenzhaus.
We are very sorry to know you were disappointed with the room assigned to you.
Regarding the maintenance issues, I will make sure they are rapidly solved. I apologize for any inconvenience caused.
We hope we can have the pleasure to accomodate you here once again and...
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I have to say that I'm very sad with my trip. Not that the hotel is bad, but...
First i didn't enjoy the construction around the hotel, it's the second year in a row that it happens which can only mean bad management. From what i ve heard, this was the CEO's from Porto Bay Brazil(Flavio?) decision. So as a...
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I have to say that I'm very sad with my trip. Not that the hotel is bad, but...
First i didn't enjoy the construction around the hotel, it's the second year in a row that it happens which can only mean bad management. From what i ve heard, this was the CEO's from Porto Bay Brazil(Flavio?) decision. So as a...
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Dear Guest,
We are very sorry to know you didn't enjoy your stay as much as last time.
We apologize for any inconvenience caused during your stay. Your comments on our service are very important since they will help us to imporove our service and to reach the quality standard of Porto Ba's Group.
Some reformations have been made in...
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I recently stayed here on a trip to brazil. We were in town for just a couple of days. We decided to walk from the bus station and ended up walking the long way. So this really is a bit hidden. When we arrived the hotel was open and we were greeted welcomingly. Before heading into to we booked a...
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Dear Guest,
Thank you very much for your nice comments regarding Porto Bay Glenzhaus.
We are very glad to know you enjoyed your stay at our Hotel. I appreciate the comments on our beautiful property and staff. I will be informing our staff of your positive observations concerning them.
Because we want to offer a good service to all our...
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Beautiful place to rest and have a good time. The staff was very kind an helpful in many ways, specially the people at the front desk.
The hotel is 10 min walk from the city center, which is good because you are near it but away from the noise.
The room was very spacious, clean, neat and with closets big...
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Dear Ms. Fabiana,
Thank you for your preference in staying at Porto Bay Glenzhaus Hotel, and for sharing your experience here at Trip Advisor.
We are glad to read that you enjoyed our breakfast, and your lovely comments about our staff that I will be certainly shared with everyone.
Also I would like to thank you for your feedback about...
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after being robbed twice in Rio de Janeiro we had been offered from Porto Bay Rio to stay at their Hotel in Buzios. The hotel is in a nice quite area yet only 10 min.walking distance from the city center. The room was very specious but there was a damp smell. Breakfast choice was nice and you could get omelet...
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Dear Mr. Mehmet,
Thank you very much for your lovely comments in relation to your stay at Porto Bay Glenzhaus Hotel.
We are delighted to know that you enjoyed our services and that we were able to provide you good memories of Brazil despite the experience you had in Rio de Janeiro.
We all hope to have the pleasure of...
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We loved this place. In fact, we extended our stay in Buzios twice!
The hotel was super clean, the staff were some of the most friendly we met on our whole 9-week holiday and it was in a great location. You could walk into the main town in 5-10 minutes but it was nice to be slightly out of there....
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Dear Guest,
We are really happy that your overall impression about the hotel was excellent.
It is a pleasure to hear that you were satisfied with our staff that is always doing their best to give to our guests a quality service.
Also thank you very much for your comments about our marvelous breakfast and the cleaning of our rooms....
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I really liked the location. You can walk to the center but it's not too close so it gets pretty quiet at night. Once I stayed close to the center and it was really noisy there! The service was good. Breakfast was fine for me, I'm brazilian and we are not used to eating hot food in the morning. They...
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Dear Guest,
I would like to thank you for choosing our hotel as your accommodation choice during your recent stay in Búzios and for taking the time to complete your review.
We are pleased to read that you had an enjoyable and comfortable stay in our hotel. If you require any special assistance during your next stay, please do not...
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