The hotel is run down and rooms aren't worth the price you pay. There was a continuous leak from the aircon in my room and the walls are very thin so you can hear all that goes on next door. The staff on reception are very rude and unhelpful and often talk about you to other members of staff whilst...
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Dear Guest,
It's really dispointing that our services and facilities were not up to your expectations. I would like to be able to go a little further on the issues you mentioned and for that I would apreciate if you could contact me directly with more details.
Anyway, please accept my apologies for all you've been through and let me...
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We wanted somewhere, safe, secure & comfortable to stay during our time in Rio. Windsor Plaza Copacabana Hotel fulfilled these needs for us with the service you would expect from a multinational hotel chain. The staff were all very professional, polite, friendly & helpful. As a bonus to us they all spoke a bit of English too which made querying...
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Dear Guest,
First of all I would like to thank you for choosing the Windsor Plaza Hotel. I'm really glad that our services and facilities were up to your expectations. I'm sure that your evaluation will be of great value to other Tripadvisor users as they were to us.
We sincerelly hope to have you staying with us again in...
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Considering the prices in Rio this hotel was value for money. The rooms were clean and save so everything you need in Rio.... you don't much time in the room anyway.
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Dear Guest,
We are really glad that you took some of your precious time to share your experience with us and with other Tripadvisor users.
Be certain that they will be of great vale for those coming to Rio.
We hope to have you as our guest again very soon!
Sincerely,
Neube Brigagão
General Manager
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The good points first:
Breakfast was good. The fruit salad was excellent, the banana pancakes delicious, the tea water hot, good service.
Bed. We had a good mattress so were comfortable, but please improve your pillows.
Reception: Helpful
The poor points.
The air conditioning did not work and it took them over an hour to fix it. The first time...
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Dear Guest,
First of all I would like to thank you for choosing our hotel. I will be personally taking care of the issues you mentioned on your comments.
I hope to have the opportunity to have you as out guest again in the future and if you decide to do so please feel free to contact me at anytime....
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It's OK.. but no more.
5 minutes walk from the metro, which takes you quickly to much of what you may want to see in Rio, and being in Rio is more important than the hotel?
The room was clean and quiet, I'm not sure a yellowish colour scheme stops a hotel from looking tired. Given the number of guests,...
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Dear Guest,
I would like to thank you for your comments. I'm certain that they will be of great value to other trip advisor users as they were to us.
We look forward to have you with us again in the future.
Sincerely,
Neube Brigagão
General Manager
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Don't know where to start really. Only a few rooms have a bath and you won't be offered one of those unless you happen to be smoker and then you can have one on the top floor. My wife cannot shower and thus we were forced to pay extra for a room with a bath (about £20 per night extra)....
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Dear Guest,
I'm truly disappointed that we were not able to satisfy all your needs. You are right when you say that we don't have bathtubs in all the rooms although it's not a problem as we do have 4 rooms per floor with that feature and it is more than enough considering the requests we have for that.
Yes,...
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We stayed here for 6 nights over new year. Top spot close to the main beach and shops and everything Rio. However, the rooms were very tired. They still have double beds! The room we had was tiny and cramped for two people for 6 nights. Disappointing. We were given a smoking room at first but as non-smokers they moved...
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Dear Guest,
First of all I would like to thank you for your comments. Regarding the double bed issue it can be solved for your next visit as we also have king size beds. Please feel free to contact me before your next visit and I will personally take care of that.
Sincerely,
Neubee Brigagão
General Manager
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I stayed here in October on business. I booked 9 rooms for two nights at a competitive rate. The rooms were decent and had a lovely view of the beach but my stay was spoiled as they refused to allow my Brazilian friend who I hadn't seen in two years to come up to my room to see me. She...
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Dear Guest,
We do have a policy for visitors in order to guarantee the safety and comfort of our guests.
We're really sorry that we're unable to fully satisfy you while staying in our hotel but please keep in mind that our first priority is, as said before, is the safety of our guests.
We would be pleased to welcome...
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The Windsor Plaza Copacabana is a reasonably priced hotel in an expensive part of Rio. The common areas (lobby, rooftop pool, etc) are nicer than the rooms. Our room felt like a Days Inn or Quality Inn in the United States, but with a nicer bathroom. Breakfast is included and the buffet is massive. The staff is friendly and most...
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Dear Guest,
I would like to thank you for your kind comments about our facilities and services. We do have the special cabs with fixed fees. We do so because a lot of people don't feel safe with the yellow cabs.
You're right, the prices are higher but the guests have the advantage of knowing the prices in advance and...
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Considering that Rio and especially Copacabana is a very expensive place to stay, this hotel represents pretty good value for money.
Rooms were small but clean and comfortable, breakfast was good with a fair selection to suit most people. Breakfast room doubled as a restaurant in the evening, but I never saw anyone eating in there in the evening.
Access...
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Dear Guest,
First of all I would like to thank you for choosing the Windsor Plaza Hotel. We are really glad for being your hotel of choice for your next trip to Rio.
We hope to welcome you again really soon!
Sincerely,
Neube Brigagão
General Manager
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