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The Universe Flat

3.5 of 5
Rua Pamplona, 83 | Bairro Bela Vista, Sao Paulo, State of Sao Paulo 01405-030, Brazil
Hotel amenities
The Universe Flat
Professional photos
29 traveller photos
Ranked #140 of 283 hotels in Sao Paulo
3.5 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    8
    2
    3
    3
Date Rating
Dallas
1 review
“The Universe Flat? More like the Universe is dirty and unsafe!”
2 of 5 stars Reviewed 16 May 2012

I'll keep it nice and short... The rooms are awful and look nothing like in the pictures, i've stayed at better Holiday Inn's. The towels in the room all had a bunch of hair on them and it took about 1 hour to get new towels. In-front of a hotel there was a group of guys just hanging out looking... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
18 May 2012

Hello, Thanks for your review. We are sorry for any inconveniences you may have had in our hotel. We would like you to know we are making improvements in our hotel. We would like you to give us another chance to reverse the situation so you can have a new opinion on the hotel. Have a nice day! More

Greenwich, Connecticut
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“bag stolen from lobby May 5th 2012”
1 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

My company contracted for several rooms daily at this hotel. I would not suggest staying at this hotel for security reasons first and foremost. Just two days ago, at 1030 am upon our check-in, a bag of one of my colleagues was stolen by a young man leaving the hotel who was not a registered guest. He just grabbed the... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
16 May 2012

Hello, Thanks for your comment. We are really sorry for the inconvenience your colleague experienced in the hotel. As soon as we heard of what happened, the hotel assisted the guest by being at his disposal at all times. The hotel even offered to go with him to the Police Station to report the incident. We are deeply sorry this... More

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Rio de Janeiro, RJ
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“great value for money”
5 of 5 stars Reviewed 22 April 2012

Nice hotel central, free broadband internet, payed wifi. The bed is great, apartments clean, the shower is awesome... They also have a jacussi and a few gym equipments. The breakfast is included and is very nice. The restaurant is open 24/7 which is also great. It´s quiet (if you take the higher floor rooms) when I go to São Paulo... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
24 April 2012

Hello Simone, Thanks for your comment. We are happy to know you prefer our hotel. We will be glad to receive you back in our hotel. You can always count on us to support you. Have a great day! More

Sao Paulo, SP
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Clean and quiet.”
4 of 5 stars Reviewed 16 February 2012

The apartments are very clean, the beds are new and the service is OK. More

Was this review helpful? Yes
See 11 more reviews by Rafsanches for Sao Paulo
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
11 April 2012

Hello Rafsanches. Thanks for your comment. We will be glad to receive you back in our hotel! More

Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Muito bom.”
4 of 5 stars Reviewed 14 January 2012

Hotel muito bom, com quartos grandes e confortáveis. Ótima cama, ótimo chuveiro, piscina, sauna, internet wifi grátis. Em geral, um bom negócio! Very good hotel, with large and comfortable rooms. Great bed, great shower, swimming pool, sauna, and free wifi. Good value! More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
16 January 2012

Olá Bruno, Muito obrigado pelo seu comentário. Ficamos felizes em perceber a sua satisfação. Estamos a disposição para recebê-lo sempre... More

Zaandam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Better than a luxury hotel and cheaper!”
4 of 5 stars Reviewed 6 December 2011
1
person found this review helpful

This is a great hotel. Although you will not find all the posh of a 5 or 4 star hotel, the premises of Universe Flat has everything: a good pool with a quiet nice terrace, a good restaurant, 24/7 room service, cleaning/towel renewal every day, laundry service, a fitness room with some good equipment (dumbbells lack however), sauna and friendly... More

Was this review helpful? Yes
See 7 more reviews by Rene_Zaandam for Sao Paulo
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
6 January 2012

Hello Rene, Thanks for your comment. We are happy to know you prefer our hotel. We will be glad to receive you back in our hotel. Have a great day! More

Belleville, Michigan
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
“Tranquility, near all the action in Sao Paulo”
3 of 5 stars Reviewed 31 October 2011

The Universe Flat hotel is located on a quiet side street 2-3 blocks away al the action on the Paulista avenue. Very close to the MASP Trianon subway station. There are no stores or shops directly around the hotel. The hotel is a former apartment building, and if you set your mindset to "This is my personal apartment building on... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
6 January 2012

Hello Chris, Thanks for your comment. We would like you to know that your suggestions were sent to the Manager of the hotel. We will be glad to receive you back in our hotel. Have a great day! More

1 review
1 helpful vote 1 helpful vote
“INTERcity?! Nothing is international in that hotel”
2 of 5 stars Reviewed 28 April 2011
1
person found this review helpful

We stayed here for 10 weeks during the time we were looking for an apartment in Sao Paulo. You will find no service at all in this hotel. Only 1 person speaks English at the reception and she is not there very often. We got an invoice everytime our bill exceeded 500 Reais and even they blocked our keycard until... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
6 January 2012

Hello Nicki, Thanks for your comment. We are sorry for any inconveniences you may have had in our hotel. We would like you to know that your suggestions about english speakers, breakfast, security and carpet were sent to the Manager of the hotel, but we would like you to know we are making improvements in our hotel. We would be... More

Redmond, Washington
1 review
3 helpful votes 3 helpful votes
“Not safe!”
1 of 5 stars Reviewed 27 March 2011
3
people found this review helpful

My wife and I stayed here for 10 days for her MBA classes and some sight seeing and although the hotel was OK, it is not in a great area. Not many of the front staff speak English and we actually had our laptop bag with her books stolen on the last day before we left in the lobby dining... More

Was this review helpful? Yes
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
17 April 2012

Hello. We would like to thank you for your comment. We apologize for the inconveniences, the Hotel Manager will soon hear about your suggestions regarding safety, wi-fi and service. We would like you to give us another chance to reverse the situation so you can have a new opinion on the hotel. Have a nice day! More

Sao Paulo, SP
Senior Contributor
25 reviews 25 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“any sort of smoke”
1 of 5 stars Reviewed 13 March 2011

unfortunately they allow to smoke cigars, pipes and any sort of bloody smokes - as I was informed by Roberto, receptionist More

Was this review helpful? Yes
See 15 more reviews by SPCynthia for Sao Paulo
InterCity hoteis inteligentes, Manager at The Universe Flat, responded to this review
6 January 2012

Hello Cynthia, Thanks for your comment. We would like you to know we are making improvements in our hotel and we hope to have you back in our hotel. Have a great day! More

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Additional Information about The Universe Flat

Rua Pamplona, 83 | Bairro Bela Vista, Sao Paulo, State of Sao Paulo 01405-030, Brazil
Price range (per night):* RM383 - 1,181

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The Universe Flat
Rua Pamplona, 83 Bairro Bela Vista
Sao Paulo, State of Sao Paulo 01405-030
Brazil
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dangerous stairs outside entrance room, armario and safebox cozinha room
The Universe Flat Photo (29 traveller photos)

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