I stayed at this hotel in April 2013 paying US$350 a day. The walls of the room were paper thin and I could hear everything the (loud) guy next door was saying at 3am, 4am, etc. The room was close to the elevators... they were fast, but in the room it felt like an airpolane going above your head every... More

The hotel in very well located, close to restaurant and shops. The doorman are very professional and helpful, everyday when i was leaving and coming back they would make a point of speaking to me. There one in particular he had a long coat and wore glasses that was always genuinely pleasant. The rooms are pretty spacious and the bed... More

Enjoyed my stay at Tivoli. For a large hotel the concierge offered boutique hotel style service. In particular Marcelo was excellent. He really offered us suggestions targeted to our taste, style and age. The main entrance of the hotel is very modern, the rooms could use an upgrade though, a bit worn - but definitely still nice. The breakfast was... More

We stayed there for a weekend in april. The hotel is beautiful, luxurious, but there are better options (much better) nearby, in the same price category. Rooms are kind of old, that received a lifting (not a good one) Parking personnel is not as attentious as you would expect from a 5star hotel. Also, the breakfast is below average for... More

The highs: great staff, good location and comfortable beds. Some negative points: no free wifi (if you want complimentary wifi you need to become a member of the hotel's loyalty scheme), no free coffee or tea in the rooms and my toilet didn't work properly. For me these are the kind of things that an expensive five star hotel should... More

We spent 5 nights in the Tivoli. The reception is beautiful, staff efficient, helpful & friendly, check-in was straightforward our room wasn't quite ready so I sat by the pool enjoying a coffee in the sunshine...no hardship. The room was on the 16th floor & had a GREAT, expansive view across the park and the skyline of Sao Paulo. The... More

Very well located, beautiful entrance but still an aged hotel with very average rooms. Service was quite good until this morning at checkout when I got a "surprise" at checkout. They "lost" my fidelity profile and I ended up charged for Internet. I had been told at check in that it would not be charged... Not very helpful attendant made... More

Arrival was friendly and the entrance hall looks stylish and good. After this, my experiences were not so good: Arriving in my room (340USD per night), electric 110V cables hanging out of the wall not protected, the floor, walls, mirrors and wardrobe dirty and in need of renovation. I took pictures, showed them to management and got a better room,... More

For the price the rooms (classic floors) were in need of a refurb. My TV wasn't working either. The reception and lobby are done up very modern and cool but that's about it. The hotel forgot to mention that using the gym comes at a cost and the Internet connection, after having to purchase it, kept going down. The restaurant... More