Like all RI, this hotel is clean, roomy and comfortable. The breakfast was especially good. But I was appalled by the rudeness of the staff. When I checked in, the young lady was inconvenienced by a customer that interrupted her conversation with a friend. There were no 'hellos.' The checkout was no less impersonal. In fact, after waiting for someone...
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Thank you so much for staying with us while you were in Birmingham. I would like to speak with you regarding the issues you experienced during your stay, so please feel free to call me at the hotel.Guest Service is considered a Top Priority at our hotel, and because you had an issue during your stay, I would like to...
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