This hotel has lots of potential but it is run down and the staff needs customer service training. My bathroom had mold on the ceiling and the paint was peeling too. The room add a old musty smell to it compared to other rooms. We where there with a group for a sporting event so I can say some of... More

Staff and maintenance have gone downhill during four visits over three years. Obviously a locale for family reunions, weddings, etc., which often makes it quite crowded in the pool and eating area. Twice in last two visits the coffee maker has malfunctioned or just didn't work; the refrigerator was completely missing this time and no staff had reported it or... More

This hotel was nice, and consistent with the facilities and quality typically found at Embassy Suites Hotels. However, while the front desk staff was friendly and accommodating, the rest of the staff seemed very surly. For example, the bartender at the Manager's reception did not smile for anyone until we tipped him, at which time he smiled and became chatty.... More

As a person that stays in hotels 150 nights a year this ranks as one of the best whether for business or pleasure. Hotel is centrally located and amminities were awesome staff was helpful and friendly. Food is 5 star (free coctail hour every day). All in all 5 out of 5. I will definately be back.

This Embassy has many nice features. It is located right off 31 South, has a very friendly and helpful front desk, nice breakfast area in atrium, and a Ruth's Chris in the hotel. The breakfast offers many selections of hot and cold foods. I visited the indoor pool, fitness room, and business center and they were all attractive. I've stayed... More

Finding the the hotel without GPS can be difficult for the first time visitor. I got checked in with no problems, and my room was nice and clean, just as I have come to expect from ES. The wifi here was surprisingly fast. Slow wifi is always something I've had to contend with at other properties, including other Embassy Suites.... More

Very difficult to find hotel when coming from I-65 south. Finally, a very courteous policeman said "follow me or you'll never find it." Had to ask for housekeeping to clean room re-supply towels etc on our 2nd day. Internet connections was complicated; finally had to call HELP desk. Front desk lady, Janine, was very helpful with all requests. Breakfast was... More

We arrived earlier then expected from the East Coast forgetting about the time change to Central. They had a room available and got us checked right in. Smoking or non-smoking? Non-smoking I tell him, they send us to the 3rd floor room and was clearly a smoking room, ashtray on the table, etc. Went back down and same guy fixed... More

Very friendly staff and a nice looking place. I was not happy with the cleanliness of the atrium area and the stairways. Room seemed clean but did ot smell very good. It was OK but would have been nice, if better maintained.