if u have booked this hotel just cancel it. it the wrst place u can ever be in phi phi. i ve never seen a rude receptionist like the one in this hotel. the rooms were ok but the A/C never worked during the entire stay there and they never fixed it. the only good thing about that hotel is... More

Avoid this hotel if you want to enjoy this beautiful island! The staff (especially the receptionist) are extremely rude and have no sense of customer service at all. The rooms are extremely dull and the AC is just there to make noise. We asked them more than 3 times to fix it but it felt like we were talking to... More

stayed here for nights in a triple room.Large airy room with comfy beds, plenty of space and storage, safe, TV.Very clean, big bathroom with a good shower. We stayed on the fifth(top)floor, and there is no lift, bit annoying but good excercise! We had a little balcony overlooking the bay which was gorgeous. Unfortunately when we stayed here there was... More

Very outdated and overpriced. I am not opposed to paying for nice accomodations, but, for the money spent, this hotel was NOT worth it. Some of the staff were a little rough around the edges, the breakfast food was so bad, that we preferred buying our meal elsewhere, rather than eat the free meal offered. Wish I would have read... More

- very unfriendly receptionnists! we knew that sometimes in Thailand you see that, but didn't expect to be insulted! - poor location. it is in the center of phi phi island in the agglomerated center, an industrial tourist area. There are a lot of much better places on the island for better price and service + clean rooms, good view... More

Rooms were fine, dated interior, bed was fine much better than a few others in our other 3week SE Asia tour. Only other complaint would be the drain in the shower not working, we asked to have it fixed it got better but not really fixed. We didn't let it get is down and didn't press the issue, service was... More

This hotel is perfectly located right next to the ferry pier and it is just a few steps away from anything in the tourist village and both major beaches. The hotel building is also probably the highest building in the area so each room has incredible views of the bays! However, the hotel is really outdated, it looks like from... More

Where do I start? Paid nearly £70 a night for a sea view room which it was not, no wifi, air con didn't work, swimming pool wasn't clean, rooms old fashioned and breakfast was disgusting. When we arrived I raised these issues with the reception manager only to be told I could not down grade and no refunds despite my... More

Enjoyed our stay but felt it was a little expensive - perhaps because it was one of the few large hotels in the centre of town More