First class service and friendly attentive staff. I wouldn't stay anywhere else in Lagos
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- Sheraton Lagos Hotel
- Sheraton Lagos
- Lagos Sheraton
- Sheraton Hotel Lagos Nigeria

First class service and friendly attentive staff. I wouldn't stay anywhere else in Lagos
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Where do I start with regard to this hotel. Well I need to start somewhere.
Firstly if you are considering using this hotel, then pleas don't. For the last
3 months the air-con has been out of order. They told us when we arrived it was
working to 62%. Oh please how could they possibly know it was working to...
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Dear Littlecossack,
Thank you for your feedback and taking the time to post your comments. We reviewed your comments regarding your stay with us at the Sheraton Lagos.
We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the fact that your experience was not of our usual standard.
As a management...
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I have stsyed at this hotel many times over the years (25). It does not get any better.
At present the a/c is not working in my room and in the lobby. It is 26* and Mosquitos are about.
The rooms have laminated wood floors, old style tv. No wi fi and the charges for it are really expensive through...
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Dear D_M_Roach,
We would like to thank you for your patronage over the past 25 years.
As it relates to the concerns noted by you, we do apologize if your recent experience was not reflective of the usual Sheraton style.
We regret this impression of the hotel and offer our sincere apologies.
Thanks and best regards.
Yours Sincerely
General Manager...
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I am amazed this hotel manages to maintain its Sheraton branding, if it where a watch I'd say it was a very cheap knock off.
The staff are incredibly friendly but that is where the positives end. At first look everything seems clean but a sharper look around the edges and the rooms are covered in dust and grime. I...
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Very dated decor pretty much throughout; guest rooms are more modern, though bathrooms have a very 80s feel. Breakfast buffet adequate (including Bloody Mary station which could have been interesting if not on business). Well located for airport so lots of cabin crews who contribute to very busy vibe in lobby area.
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Dear DP72,
Thank You staying at our hotel and thank you for taking time to write about us. We are presently working on giving our hotel a facelift to suit your need, and in a couple of months time you will look forward to staying with us over and over again.
We really do appreciate your comments.
Thanks a lot....
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Hotel has no a/c at present, been the case for over a week. Rooms unbearable, fans not helping just push hot air around. As no a/c lots of mosquitoes. Hotel generally grubby. Bar and lobby frequented by local prostitutes. There are better choices now in Lagos. We checked out and stayed at the Protea which was nice.
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Dear henryhoundchichester,
Thank you for writing about your stay with us. we sincerely apologise for any inconvenience we might have caused you, our a/cs are working now and we are working very hard at giving you a memorable stay when next you visit.
Thanks a lot for your understanding.
Best Regards
Yours sincerely
Manager.
Sheraton Lagos Hotel
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I have stayed at this hotel for the past 6 years. I can really call a couple of the staff by name. Generally, the hotel provides the best security that I know of, and it is for this reason that my organization normally chooses it for our business travel. The other plus is that the bed is quite good and...
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Dear Dickson A,
Thank you for the clarity of your correspondence. We apologize if your latest stay at Sheraton Lagos was not truly reflective of the usual experience.
A comprehensive preventative maintenance system is in place, however unplanned failures do occur. Our maintenance team has worked on the AC malfunction mentioned, and we are monitoring comfortable temperatures in the hotel....
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Staff were excellent and so attentive; breakfasts are very good indeed; restaurants can be a bit expensive but the food is nice; my room on the fourth floor was excellent. Really appreciated the free wifi in the room and lobby.
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This was one of the most awful experiences I have ever had in a hotel. Granted, Lagos is not a place you would expect great hotels as it is not a touristic destination, but the hotel itself is old and for the amount we paid, it was far, far away from expected.
Service breakfast was not bad at all as...
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Just returned from another work trip and this place seems to have got worse. The Bathroom appeared dirty with cracked tiles and some dubious stains on the wall around the toilet. There were hairs in the bath tub suggesting that cleaning is of a poor standard. Next to the bed was a wiring loom that had been wired into the...
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