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Sheraton Lagos Hotel and Towers

4.0 of 5
30 Mobolaji Bank Anthony Way | P.O. Box 21189 Airport Road, Lagos, Nigeria
Hotel amenities
Sheraton Lagos Hotel and Towers
Ranked #20 of 48 hotels in Lagos
3.0 of 5 stars 101 Reviews
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101 reviews from our community

    Trip type
Traveller rating
    25
    20
    28
    13
    15
Date Rating
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

First class service and friendly attentive staff. I wouldn't stay anywhere else in Lagos More

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North Berwick, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 9 May 2012

Where do I start with regard to this hotel. Well I need to start somewhere. Firstly if you are considering using this hotel, then pleas don't. For the last 3 months the air-con has been out of order. They told us when we arrived it was working to 62%. Oh please how could they possibly know it was working to... More

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel and Towers, responded to this review
21 May 2012

Dear Littlecossack, Thank you for your feedback and taking the time to post your comments. We reviewed your comments regarding your stay with us at the Sheraton Lagos. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the fact that your experience was not of our usual standard. As a management... More

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Bournemouth
Senior Contributor
22 reviews 22 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 24 April 2012

I have stsyed at this hotel many times over the years (25). It does not get any better. At present the a/c is not working in my room and in the lobby. It is 26* and Mosquitos are about. The rooms have laminated wood floors, old style tv. No wi fi and the charges for it are really expensive through... More

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GeneralManagerSLH, General Manager at Sheraton Lagos Hotel and Towers, responded to this review
2 May 2012

Dear D_M_Roach, We would like to thank you for your patronage over the past 25 years. As it relates to the concerns noted by you, we do apologize if your recent experience was not reflective of the usual Sheraton style. We regret this impression of the hotel and offer our sincere apologies. Thanks and best regards. Yours Sincerely General Manager... More

Dublin, Ireland
Top Contributor
68 reviews 68 reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 9 April 2012

I am amazed this hotel manages to maintain its Sheraton branding, if it where a watch I'd say it was a very cheap knock off. The staff are incredibly friendly but that is where the positives end. At first look everything seems clean but a sharper look around the edges and the rooms are covered in dust and grime. I... More

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Sydney, Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 28 cities Reviews in 28 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 April 2012

Very dated decor pretty much throughout; guest rooms are more modern, though bathrooms have a very 80s feel. Breakfast buffet adequate (including Bloody Mary station which could have been interesting if not on business). Well located for airport so lots of cabin crews who contribute to very busy vibe in lobby area. More

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel and Towers, responded to this review
5 April 2012

Dear DP72, Thank You staying at our hotel and thank you for taking time to write about us. We are presently working on giving our hotel a facelift to suit your need, and in a couple of months time you will look forward to staying with us over and over again. We really do appreciate your comments. Thanks a lot.... More

chichester
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 20 March 2012
5
people found this review helpful

Hotel has no a/c at present, been the case for over a week. Rooms unbearable, fans not helping just push hot air around. As no a/c lots of mosquitoes. Hotel generally grubby. Bar and lobby frequented by local prostitutes. There are better choices now in Lagos. We checked out and stayed at the Protea which was nice. More

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel and Towers, responded to this review
11 April 2012

Dear henryhoundchichester, Thank you for writing about your stay with us. we sincerely apologise for any inconvenience we might have caused you, our a/cs are working now and we are working very hard at giving you a memorable stay when next you visit. Thanks a lot for your understanding. Best Regards Yours sincerely Manager. Sheraton Lagos Hotel More

Harare
1 review
3 of 5 stars Reviewed 8 March 2012

I have stayed at this hotel for the past 6 years. I can really call a couple of the staff by name. Generally, the hotel provides the best security that I know of, and it is for this reason that my organization normally chooses it for our business travel. The other plus is that the bed is quite good and... More

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GeneralManagerSLH, Manager at Sheraton Lagos Hotel and Towers, responded to this review
5 April 2012

Dear Dickson A, Thank you for the clarity of your correspondence. We apologize if your latest stay at Sheraton Lagos was not truly reflective of the usual experience. A comprehensive preventative maintenance system is in place, however unplanned failures do occur. Our maintenance team has worked on the AC malfunction mentioned, and we are monitoring comfortable temperatures in the hotel.... More

Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 27 February 2012

Staff were excellent and so attentive; breakfasts are very good indeed; restaurants can be a bit expensive but the food is nice; my room on the fourth floor was excellent. Really appreciated the free wifi in the room and lobby. More

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Sao Paulo, SP
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 20 February 2012

This was one of the most awful experiences I have ever had in a hotel. Granted, Lagos is not a place you would expect great hotels as it is not a touristic destination, but the hotel itself is old and for the amount we paid, it was far, far away from expected. Service breakfast was not bad at all as... More

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London, United Kingdom
Top Contributor
60 reviews 60 reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Just returned from another work trip and this place seems to have got worse. The Bathroom appeared dirty with cracked tiles and some dubious stains on the wall around the toilet. There were hairs in the bath tub suggesting that cleaning is of a poor standard. Next to the bed was a wiring loom that had been wired into the... More

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Additional Information about Sheraton Lagos Hotel and Towers

  • Sheraton Lagos Hotel
  • Sheraton Lagos
  • Lagos Sheraton
  • Sheraton Hotel Lagos Nigeria
Address: 30 Mobolaji Bank Anthony Way | P.O. Box 21189 Airport Road, Lagos, Nigeria
Price range (per night):* RM1,371 - 1,719

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