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ITC Maratha, Mumbai

5.0 of 5
Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India (Vile Parle East)
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ITC Maratha, Mumbai
Ranked #9 of 359 hotels in Mumbai (Bombay)
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570 reviews from our community

Traveller rating
    333
    169
    49
    11
    8
See reviews for
Families
48
 
Couples
45
 
Solo
97
 
Business
410
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Pune, India
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Very comfortable stay with warm welcome. Room decor is excellent with many complimentary amenities. Out of the world tandoori dishes at Peshawari restaurant though expensive. Suggest wi fi and airport pick up/ drop be complimentary to add more value to money. Certainly will stay again. Highly recommended Indian hotel next to International airport. Dr r k chopra Pune, India

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hyderabad
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

We attended a marriage reception function in the eveneing in the open ground. Surely the hotel management is aware that in the summer month of May, even evenings are warm and humid as there would have been many functions held in the past in that open ground or lawn. All were complaining about the heat and the perspiration. There was... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
15 May 2013

Dear Guest, Thank you for giving us valuable feedback regarding the banquet event at the Royal Gardens. The venue chosen by the host keeping in mind a large gathering did indeed encumber few constraints. We express regret for the inconvenience caused to you. Though, multiple identical buffets were laid out given the volumes and the extensive menu chosen. Your constructive... More

Sussex, United Kingdom
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 6 May 2013

Lovely, quiet, comfortable hotel in the usual ITC range of standard. You are welcomed in by a splendidly dressed in traditional Sikh style doorman. Lovely, cool colonial style lobby. In your room there are lots of complimentary amenities - they seem to have thought of everything. Largish sized, with separate desk and coffee table. Separate tea/coffee/bar amenities cupboard and fridge.... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
11 May 2013

Dear Guest, We are happy to know that you had a peaceful stay at ITC Maratha. It is good to know that you liked the architecture and interior of the hotel which is inspired by the Maratha dynasty, the in-room amenities and the cuisine from The Peshwa Pavilion, our 24 –hour coffee shop. We are absolutely glad that you relished... More

Hoboken, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 6 May 2013

My wife and I had a night to spend in Mumbai last week. We were flying in the late evening at the international airport and leaving early the next day from the domestic terminal. We picked the Maratha for our night halt in Mumbai, and we are very happy we did. It is an excellent property all around and left... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
10 May 2013

Dear Guest, Thank you for those kind words. Such good feedback only encourages us to serve you better. We are happy to know that you liked the royal dining experience at Dum Pukht, the breakfast fast spread at The Peshwa Pavilion, our 24 hour coffee shop. We have acknowledged your feedback on your stay and dining experience. We look forward... More

Derby, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 May 2013

Majority of the staff are so involved and really care about your thoughts and your comfort. Amazing rooms and they all seem so proud to work there. Normally would give this hotel more than a five star but after my visit last week , having being totally ignored by the check in staff and waited nearly ten minutes, it put... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
4 May 2013

Dear Guest, Thank you for sharing your feedback of your recent stay. It is most unfortunate that we did not live up to your expectation. It is our earnest endeavour that we offer you better services by trained personnel and upgraded product to ensure that you have a wonderful experience on your return in the future. Request you to please... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 1 May 2013

good about the hotel - rooms and décor bad - service unfortunately, if either one of the above is bad, it kills the experience... its just not in place the service faltered during my stay...where do i begin: 1) made a booking over the phone and requested a confirmation to be sent via email - never received it, had to... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
4 May 2013

Dear Guest, At the outset, we would like to thank you for highlighting certain service gaps in the process. I express regret for the inconvenience caused to you and I assure you that suitable corrective measures shall be taken with immediate effect to rectify it. We are focusing on training our staff reinforcing the value of timely and accurate information... More

Mumbai
1 review
5 of 5 stars Reviewed 30 April 2013

The ITC Maratha is truly a finest hotel with a royal and regal touch. The overall ambience resembling the Maratha period architecture is superb. Rooms are good,neat and clean and the interiors superb. Good service, pleasant atmosphere and a peaceful environment make this hotel truly a value for money and worth recommending. Very courteous staff and prompt and efficient service... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
2 May 2013

Dear Guest, Greetings from ITC Maratha! We are delighted by those kind words. It is good to know that you liked the ambience of ITC Maratha which is inspired by the Maratha dynasty. We are happy to know that you had a pleasurable stay in your room and a good dining experience at The Peshwa Pavilion, our 24 hour coffee... More

Gurgaon, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 April 2013

One of the finest hotel in india i feel ... very professional staff ... best of food .... nice location ..... and the pool side is very good early morning ..... the fountain area in between the hotel i the best place to chill out in the evening with friends or loved ones ... huge big hotel .... value for... More

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
4 May 2013

Dear Guest, Delightful review, gracious comments and recognition of our services, indeed leaves us humbled and eager to further fine-tune even the minutest details. Comments such as these are a great source of encouragement as the team takes pride in the product and its offerings. We hope to enjoy your continued patronage. Warm regards, Hotel Management More

London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 25 April 2013

We had a wonderful stay and the hotel, although a little out of town it is my preferred stay in Mumbai,. 5 star in every department. The staff cannot do enough and the beds, heavenly.!!! Amazing ambiance the moment you set foot into the hotel. Keep it up.!

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ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
29 April 2013

Dear Guest, Greetings from ITC Maratha! We are glad you had a pleasurable stay at our hotel. We have also acknowledged your feedback on the staff. This only encourages us to perform even better. We thank you for the review and look forward to your next visit to ITC Maratha. Warm regards, Hotel Management More

kolkata
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 April 2013

Its very basic hotel - don't go with ITC Standards- specially after when you are from the city of ITC Sonar. Breakfast is good- but again the service is average, rooms are small. Can you imagine, I got a DIRTY napkin on my table - neatly FOLDED as fresh. Surely needs management attention if improvement needed.

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See 11 more reviews by sikharesh for Mumbai (Bombay)
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review
2 May 2013

Dear Guest, We thank you for taking time out for this review. We have acknowledged your feedback with regards to the unclean linen at The Peshwa Pavilion and shall draw requisite learning from them. I look forward to your goodwill and kindness and not allow this experience to colour your impression of our usual standards and services. Due apologies once... More

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Additional Information about ITC Maratha, Mumbai

Also Known As:
Itc Maratha, Mumbai Hotel
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Mumbai (Bombay)
#9 Luxury Hotels in Mumbai (Bombay)
#10 Business Hotels in Mumbai (Bombay)
Price range (per night): RM446 - 687
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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ITC Maratha, Mumbai
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