We just wanted to pay a compliment about this hotel, and it's excellent staff. In particular Heather couldn't have been more helpful and courteous. She is truly an asset to Best Western. We travel from Mississippi once or twice a year for short vacations and always select the Best Western in Gulf Shores, AL due to the comfortable beds and... More

We booked this last moment and received the lowest rate I found for a hotel that is actually on the beach. We arrived a little early but the young lady (Heather) was gracious enough to let us check-in. She even honored my request for a room on a higher floor and recommended some restaurants. The room was clean, spacious, and... More

My wife and I arrived here to stay for the weekend with our two year old...We requested a room on the bottom floor. Instead they put us in a room on the top floor. We entered the room with a very musty smell. We walked outside to look at the view when we saw the top of the rock formation.... More

The room was resevered on May 3 & 4th 2013 and we asked for a smoking room.The corp office who I had called that booked the room said they had one and booked the room for us. As we arrived and checked in the clerk ask for the credit card we booked with. She gave us a sheet of paper... More

This was our first stay at this hotel. My family and I went for a quick spring break getaway. Hotel is dated, but very clean, and staff is extremely friendly. The location is great, right on the beach and close to all the hot spots. The breakfast in the restaurant was generous and tasty. We would definately return!!

This hotel was out-dated, shabby and our door wouldn't lock properly.Trying to discuss our hotel safety issues with the staff, was like getting caught up in a rip current. Since nothing was resolved, after one night of disregard & loud music, we found a lovely, peaceful hotel that made the rest of our vacation comfortable and safe. We thought being... More

This hotel does NOT deserve 1 star! The only positive thing about this hotel is the location. However, the hotel is so run-down, they should level it & rebuild! Omg! I was so afraid for my 1-year old for MANY reasons. When I got up in the middle of the night, I noticed large insects & worms were infested in... More

My stay at this hotel was great! The staff was helpful and friendly. The room was clean and the location was splendid! The room was a little dated, but it was a nice stay and I loved the service. -Deloris S.

Very friendly staff and great location. It is dated. They haven't done updates since the last time we were there in 1996, but the price has doubled. Overall the stay was enjoyable. We just thought the room rate was a little high.