We stayed at this hotel for one night on the way out of Tuscaloosa, Alabama since all of the hotels there were full due to the UA graduation. We paid approximately $60 more for the one night at this hotel than we would have at the Hampton Inn located in Tuscaloosa. I am a Hilton rewards customer and I would...
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Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that it is my goal to restore your confidence in our...
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We were travelling to Georgia and had been on the road for 6 hours. We were looking for something off I-459 in Birmingham. We did not have a reservation and arrived at 1:30am. The night clerk/manager was very friendly and offered the available rooms with prices to allow us to make the best choice for us. She also made it...
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Thank you very much for your recent review and comments about our hotel. It brings us great satisfaction when guest notice our efforts in providing excellent service. We work very hard as a team to make this the experience that all our guests have with us. I am especialy pleased by our night auditos actions as I know that you...
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The room was clean and had lots of space, bed was comfy but the only thing that could have been better was the breakfast. The fresh fruit cut up was grapefruit and pineapple each day. Hot breakfast was either bacon and eggs or bacon and the summer sausage type- never traditional sausage patties or links. Just kinda different from the...
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Thank you very much for your review of our facility. We are pleased to learn that you had a pleasant stay and enjoyed the comfortable room. We appreciate your feedback about the breakfast as it helps us identify that we need to expand our menu and offer guest better food choices. I have already discussed your comments with our team...
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Went with friends to shop at the very nearby Riverchase Galleria Mall. Just needed a comfortable convient place to sleep. It was a pleasant place to be.
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We chose this Hampton based purely on their sign along side the road. It was late, we had been traveling a long time and stopped without any prior knowledge. We usually travel with TA as our constant companion and base our choice on our fellow TA contributers. This time we rolled the dice, but were extremely fortunate.
This appears to...
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After a poor stay at the nearby Courtyard (see my other reviews), I switched to this Hampton Inn on my next trip to the area. Great location (right off of 495), very nice and renovated.
I used the fitness center, which was nice although I wish the attached TV had worked on either of the two treadmills (it was working...
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We travel frequently and almost always stay at a Hampton Inn. We stayed at the Galleria Hampton Inn on Friday 11/18/11 for a bridal reception and wedding the next day. Our check in was fine and the room was very clean. However there was not any soap in the room. No shampoo, condition or lotion either. I can live without...
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As Hampton Inn goes, this one comes very close to setting the standard. The rooms are terrific and the bed itself approaches comfortable. The staff was incredibly friendly, the decor is fantastic and the location, near the Galleria and with quick access to 459, is difficult to top. The rates are reasonable and competitive for the area. The showers are...
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Thank you for staying with us at the Hampton Inn & Suites Hoover. We appreciate your feedback and are glad that you consider us a preferred choice in the area and for the brand as a whole. While we always enjoy the positive comments, we appreciate the comments that allow us to learn of areas where we can improve. I...
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Typical Hampton Inn. We had stayed here a couple years ago when it was a new hotel. Not much has changed, which is a good thing.
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Reviewed 23 November 2009
Thank you very much for your feedback about a recent stay at our hotel. Customers have many choices out there today and we believe a key factor in creating loyalty is providing consistent service and product. We are so glad to learn that your recent stay our hotel was indeed consistent with a previous stay. Thank you so much for...
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Rakesh Patel is a wonderful general manager who has not forgotten the meaning of customer service. I was traveling to Hoover to participate in an art show and was a little stressed because it was my first time participating in the show and visiting the area. I had a problem that was entirely due to my own error and Mr....
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Thank you very much for your feedback about your recent stay with us. I will certainly pass your comments to Rakesh and others on our team. It is always great to see the general manager setting such a good example for our team. We appreciate your taking the time to share and hope to see you again soon!
Erica Pearson...
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40 Reviews
