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Hilton Garden Inn Huntsville South

3.0 of 5
301 Boulevard South SW, Huntsville, AL 35802
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Hilton Garden Inn Huntsville South
Ranked #21 of 53 hotels in Huntsville
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35 reviews from our community

    Trip type
Traveller rating
    14
    13
    2
    4
    2
Date Rating
Clarksville, Tennessee
2 reviews
2 of 5 stars Reviewed 6 May 2013

We stayed at this hotel this weekend. Our room was cleaner than average, the beds supremely comfortable. There was a spider in it's web in the corner of our room, but that would be my only complaint about the room itself. However, our pleasant stay was tarnished by two things. 1. The pool is COLD. Cold enough that my children... More

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KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
14 May 2013

Thank you for taking the time to let us know about your recent experience at our hotel. We at take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated. Again, thank you for taking the time to bring this matter to our attention.... More

Birmingham, Alabama, USA
1 review
5 of 5 stars Reviewed 15 April 2013

Staff was awesome and my experience was very satisfactory! When I arrived I received a free warm cookie and two bottles of water for being a member. I was quickly told how I could earn more points as a member so that I can use them in the future for a free room!

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KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
23 April 2013

 We are pleased to hear you enjoyed the cookies and water during your stay with us. Please return often! More

Olive Branch, Mississippi
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 15 April 2013

My daughter's soccer team stayed here last weekend for a soccer tournament. The staff was very attentive. They emailed us beforehand to find out when our games were so that they would know when to have breakfast ready for us. They served the soccer teams in a separate room, which was nice for us and for the other hotel guests.... More

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KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
23 April 2013

 Your complimentary review of our hotel the Hilton Garden Inn Huntsville South is much appreciated! Hopefully, we'll have the opportunity to host you again soon. More

Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 17 March 2013

We stayed here for three nights this week. The hotel is very clean and the bed pretty comfortable. The workout room was very good. Their treadmills are top of the line. We ate breakfast in their restaurant, and it was ok, but nothing special. The morning I was there alone, I was never attended by the waitress other than when... More

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See 6 more reviews by Sammalina for Huntsville
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
20 March 2013

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes. Please know your comments are taken very seriously and will be acted upon immediately. Thank you for the distinct service you have provided... More

Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 12 March 2013

We are Hilton Honors members and it's been a couple of years since we stayed at this property, only because last time we were there, we were not impressed. We thought we'd try again and had similar problems. We called about 6pm since we were going out to dinner to let them know we would be a little late and... More

Was this review helpful? Yes 1
See 2 more reviews by dbasl for Huntsville
KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
20 March 2013

We are Hilton Honors members and it's been a couple of years since we stayed at this property, only because last time we were there, we were not impressed. We thought we'd try again and had similar problems. We called about 6pm since we were going out to dinner to let them know we would be a little late and... More

Bremen, Georgia, USA
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 January 2013

First room had broken heater. Staff immediately changed our room! Great service. We went back to desk and the lady on duty said she wished we had just called and she would have brought us a key to a new room.

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KanaHotelGroup, Manager at Hilton Garden Inn Huntsville South, responded to this review
1 March 2013

It is good to hear you think the service here at the Hilton Garden Inn Huntsville South is great! Thank you for your great review and we look forward to your next visit. More

Hendersonville, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 17 January 2013

We stay here a lot and enjoy it. This time we requested a late (2PM) checkout, and was told noon was the latest time for late checkout. We are usually able to have a late 2PM checkout, but not this time. No explanation, just coldly said 12 noon.

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Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review
24 January 2013

We appreciate you sharing your experience with us, it is through such candid feedback that we’re able to improve our product and services. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a cold attitude on the part of any of our employees. We are sorry for the... More

Kemah, Texas, United States
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 November 2012

I stayed here on business a number of times while working on a long Huntsville project. It is off the main highways which I think is a good thing as you don't hear trucks all night like other hotels in this town. It is very quiet but within minutes of downtown. The staff always remembered me and was very helpful.... More

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See 5 more reviews by Honestbluedog for Huntsville
Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review
7 November 2012

 Our associates here at the Hilton Garden Inn Huntsville South pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for your review. More

Atlanta, GA
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 November 2012

Single overnight on business. My GPS didn't have it in its database, so I wound up at the other Hilton Garden Inn. Not a deal killer though. I'm finding that since I've earned diamond status, no one really cares anymore. When i was silver and gold, I was always welcomed and thanked. Since achieving diamond, it's pretty much just been... More

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Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review
7 November 2012

We at the Hilton Garden Inn Huntsville South are pleased to hear you enjoyed the Towel art and how quiet your room was during your stay with us. Please return often! More

Mobile, Alabama
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 30 October 2012

Stayed here on business. The hotel staff was a little cold, but not impolite. The room was excellent. Very comfortable beds and very nice room in general. The WiFi was also extremely reliable and free to use. Highly recommend.

Was this review helpful? Yes
Traveler1Tampa, Manager at Hilton Garden Inn Huntsville South, responded to this review
31 October 2012

 We are pleased to hear you enjoyed the WiFi during your stay with us here at the Hilton Garden Inn Huntsville South. Please return often! More

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Additional Information about Hilton Garden Inn Huntsville South

Also Known As:
Hilton Garden Inn Huntsville South Hotel
Hilton Garden Inn Huntsville South Hotel Huntsville
Address: 301 Boulevard South SW, Huntsville, AL 35802
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotels in Huntsville
Price range (per night): RM325 - 470
Hotel Class:3 star (3*)
Reservation Options:
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