Came at 2pm. There is already a queue of around 7 people at the counter. And quite a lot of people just sitting at the lobby area waiting to be checked in. Check in is veeeeerrrryyyyyy veeeeerrrryyyyyy veeeeerrrryyyyyy veeeeerrrryyyyyy veeeeerrrryyyyyy slow. Not sure why, either maybe it is due to some people late check out so housekeeping need to take extra time to clean the room or housekeeping is taking forever to clean a room or the Front Office staff that are slooooowwwwwww in doing their job. Advisable to come check in after 3pm. But come to think of it, better don't come here at all!!! Totally not recommended. The aircond in the lobby is a bit warm and that definitely does not help with the waiting. I only get the keys at 4pm. That is 2 hours of waiting for the rooms to be ready! And that is with the help of Redzwan. He has been very very very helpful and he is not even a full time staff there, he is only a student doing his practical there. Shame on the Front Office staff there. You guys should be more like Redzwan. Even the fulltime staff are not that friendly and not helpful and they are not even smiling!! Really, shame on you Front Office staff. Management, please do take note. Your Front Office staff really give bad first impression to your customers. My first impression of your hotel - really bad and this is my first and last I will come to your hotel. Never anymore! All of this because of the bad experience your Front Office staff gave to me. No basement parking. The only parking within the hotel is surrounding the hotel. Very limited parking, estimated only around 30 parking bay. If the parking within the hotel is full, customers can park outside the hotel. Room - Deluxe room with 1 single bed and 1 queen bed. Room is very small with some space just enough for you to walk between the bed and the wall. No luggage rack. Shower is small too that can only fit 1 person at a time - when in hotels, normally my 2 kids will always shower together, so at this hotel this means they cant shower together now. Aircond in the room is cool because it is the type where we normally install at home, it is not building centralized aircond. The room carpet and furniture are very dusty with strands of hair. My youngest kid falls sick with all the dust. The toilet floor is not clean, there are strands of hair and dusts. TV is ok, good picture quality and good sound. Swimming pool - there are 2 pools: 1 with slides that is 0.6m deep and another 1 without slides and is 1.2m deep. Both are located right next to each other and separated by a rail. Both pools look like a number 8 from above. There are some kids and even adults that wear normal clothes (not swimming suits) in the pool, so I guess there are no restrictions. There are towels provided by the counter near the pool. No safeguard. Evening swim is nice because the sun is blocked by the hotel building. Kids are definitely going to love the pool with slides. Breakfast - not many varieties. Egg station, porridge with condiments, nasi lemak, fried kuey teow, bread and butter pudding, baked beans, glass noodle soup and breads. Location - there is McD right next to the hotel. There is also Subaidah nearby. Surrounding the area are gov buildings, houses and a few shoplots. I booked this hotel for 2 nights. And because of the bad experience and the room sucks and bad breakfast, we only stayed for 1 night and checked out early to move to another hotel. Totally not recommended. …