I really enjoyed this hotel. It was clean, safe and the nicest part of my stay was the staff. Everyone I interacted with was friendly, helpful and really had a caring attitude. Unfortunately I dont remember names but the young man who checked us out deserves a special shout out.
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After a long drive and a real tough month of travel I arrived here after requesting 'could I please have a quiet room?' when I made the reservation on the priorityclub.com website on check in the lady seemed to be having a bad day...she quickly assured me room # 104 was the quietest room in the hotel, I had a...
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Dear Graham M,
We thank you for staying with us and and deeply regret the bad experience you had. I will be contacting you privately to discuss specific details.
You will be happy to know that, as a result of guest feedback like yours, we have implemented a plan of action to ensure the supervision of groups. We already have...
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Stayed here for one night. Friendly staff and delicious breakfast. The beds were very comfortable.
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Thank you so much for being our guest here at the Holiday Inn Express & Suites - Montgomery, AL, and for taking the time to share your experience! We are happy to hear that your "Quick Stay" was a good experience. We work hard to make sure that our property is clean and comfortable. Our staff is genuinely friendly and...
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We booked this hotel on the reviews, but we did not stay here. The area is not the greatest, boarded up buildings and no place to eat. The hotel looked new and nice we just were not comfortable staying in the area.
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Thank you so much for taking the time to share your comments and we are deeply sorry to hear you did not complete your stay. The location of our property is something that unfortunately we have no control over. Since the the economic downturn a lot of businesses in the area have been closing down. We work with the community...
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We recently had to travel to Montgomery because of a family emergency. From the moment we talked with staff at this hotel, we felt we were in wonderful hands. They gave us info about the hospital, provided us with maps and local tips and during the whole week-long stay were caring and went out of their way to make us...
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Thank you so much for choosing the Holiday Inn Express & Suites in Montgomery. We are very happy that we were able to provide "a home away from home" for you. Our staff is so grateful of your kind review and wishes you and your family the very best. We hope you can visit us again as we consider all...
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Stopped here around ten pm. Greeted courteously. The man at the front desk asked us many questions to make sure we caught any savings we could. We saved about twenty dollars on a one night stay. The lobby smelt alright, but as we got on to the elevator, the smoke smell was atrocious. Up on the third floor, the smoke...
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Thank you so much for taking the time to review our hotel! We are very sorry that we are so delayed in this response, but we did not receive a timely alert of your review.
We are very pleased to hear that the issue you encountered was managed appropriately by our staff. It is true that our priority is for...
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I made reservations for two separate stays at this hotel 6 nights apart in non-smoking rooms. When we arrived late on March 16, 2012 the hotel looked very clean and the lady at the front desk was very nice. My wife and I were traveling with two 19 year old girls. When the lady at the desk showed me the...
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Thank you for staying at our Holiday Inn Express & Suites, and for taking the time to provide this review.
We are extremely dismayed that you did not receive the level of service and perfect condition of room that we work so hard to provide. There is no excuse for the smell of cigarrete in our property, however we are...
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As soon as I walked in the door I was greeted by Samual. The night clerk at the desk. Samual, Linda, and the other ladies at the front desk treated us professionally, personally, and totally sincere. I felt like I was the only guest there and the only one that mattered. Our room was prepared, clean, and the beds were...
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Thank you very much for sharing your recent experience with your stay. Our main priority is guest satisfaction and I am glad we were able to provide a good experience for you. Samuel and the rest of the staff are very grateful for your kind comments and we look forward to having again in the future.
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Best experience ever. Employees at this Holiday Inn Express has the best customer service.
We had no complaints about this hotel, from the front desk checking in, everything was just perfect. The rooms were very clean, nice location and excellent service. I have never seen staff members as friendly and helpful as the ones here. We stayed on Jan 20,2012,...
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On behalf of the entire staff at the Holiday inn Express Montgomery AL, Thank you very much for sharing your nice comments about your recent stay. Providing friendliness and great service to our guest is our satisfaction. We look forward to having you again.
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Samuel "Sam" Provitt went above stands to make sure my stay was excellent. Very nice and helpfull and should be listed as top employee for company. Deserves to be recognized by company as valuable employee. Excellent manager on duty during my stay as Priority Club Member'. .
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We will make sure to recognize Sam and we thank you for staying with us and for your comments.
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