My husband travels for his work and brought me along, he normally stays at the Hilton Garden Inn's and so we booked this place. The pictures were very misleading!!! They advertised room service which is not on site, as a matter of fact the restaurant that provides this service is a good 1/2 mile away. it was an old property...
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Oldyogi59,
Thank you for taking the time to review our hotel and to bring these matters to our attention. We are upset to hear that you had such an unpleasant experience at our hotel. However, we were glad to see that our Breakfast Manager, Lynn Pahl, was able to help you out in the ways you needed. She is a...
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Great location and pretty view from balcony. Breakfast was delicious and the server was so awesome. A couple minor problems: dirty pool and bathroom corners were dirty. Rooms need updates.
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Katie K,
Thank you for taking the time to let us know about your stay with our hotel. We value all of our team members and we have an excellent breakfast staff and they will be delighted to hear about your compliments.
We also addressed the dirty pool issue with our maintenance staff, who takes care of our pools. Thank...
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My wife and I have been doing overniters at this hotel for many years--always a good stay! Very friendly staff. Clean and quiet rooms. We happened to visit this past weekend during Spring Break but no problems whatsoever. Recommend a beachfront facing hotel. Very nice! Only minor complaint was the restaurant for Sunday breakfast. A slow waiting line, all male...
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Ronsliga,
Thank you for taking the time to review our hotel and thank you for being a consistent visitor to our hotel. Spring Break is often a very busy time for our property and we are glad to hear that you were able to come and have fun with us with worries. We have addressed the breakfast seating issue with...
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My parents have stayed here a few times. Last week I met up with my mother and sister in law at this place. We were on the 5th floor on the gulf beach side and it was very nice. There was a small balcony and the beach was wonderful. The staff- maids, clerks, waittress- everyone was very friendly. Our room...
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Beach_For_Me29,
Thank you for the kind review of our hotel. We value your opinion and we will certainly pass along your kind words to the rest of our staff. The mini fridge and microwave is always useful when warming up leftovers from dinner, or when you grab a dinner from our pantry.
We look forward to welcoming you and your...
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The hotel is conveniently located right on the beach. The "back yard" has an indoor/outdoor pool, hot tub, an outdoor bar, and a walkway over the dune to the beach. It is only about 50 yards to the waterline. The room itself was great, with a balcony that overlooked the pool area and had a great view of the beach...
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Macc1965,
Thank you for taking the time to review our hotel. As you stated, we have an excellent location right on the beach. Our pool view rooms do have a great view of the pool, as well as the beach. At most properties they would be considered beachfront rooms as well! Our delicious cookies are a guest favorite and we...
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Location is great....the staff has to be one of the friendliest and most helpful we have encountered.....beach beautiful.....pool area great! Would definitely stay here again.
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Granandgramplike2go,
Thank you for the kind review of our hotel and we are glad to hear that you had a great stay with us while you were in town. Our genuine Southern Hospitality is what sets us apart from the rest. The pool area is a favorite spot for our guests and we are glad that you enjoyed your time...
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Nice hotel right on the beach. Very convenient location to restaurants and shopping centers.
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I have stayed here several times, over the course of many years and the staff is consistently wonderful, helpful, and courteous. The rooms are clean but I never spent much time in the room as the beach is phenomenal! Never a bad experience!
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If I could give extra for location I would! Beautiful private beach area. Great pool. Loved it!
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Lori R,
Thank you for the kind review of our hotel. We are in a prime location in the area that is close to both Gulf Shores attractions as well as Orange Beach attractions.
We are glad to hear that you and your family had such a great vacation with us and we are looking forward to welcoming you to...
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We traveled during spring break with two families with children under 6. For three nights, the rooms were spacious and the beds very comfy. We requested the rooms to be next to each other and our request was granted. The check-in/out was easy and no problems. Staff was always friendly and accessible. Front desk offers baked cookies for the guests...
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Jessdallas,
Thank you for taking the time to review our hotel and your opinion is very important to us. Our front desk are professionals when it comes to things to do and places to eat in our area. The delicious cookies that come out every day at 5pm are a guests favorite. We are glad to hear that they were...
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