We stayed in Aug 2011 and the price was very reasonable, service was good and the room and grounds were very nice. The ease of walking to the pool and beach without hassle was the best part. We had a 1 year old at the time, so it was great being so close to everything (room, beach, and pool). We...
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They canceled our hotel room while we were traveling to Orange Beach for a concert this past weekend. They tried to authorize our credit card for the first night stay because they couldn't get all but $22.51 on the card ! Wait it gets worse ! Our original reservation was for $239.00 and upon arrival after 6PM we were told...
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Thank you for your honest review. We apologize for any inconveniences experienced during your stay. My name is Mistianne Boler, Sales Coordinator for the Holiday Inn Express. Should you choose to stay with us again, I would be more than happy to personally assist you with your reservations. The next time you are in the area or plan to visit...
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HI Express are not typically this nice. This one is an exception. Everything was beautiful and could not be better.
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We are so happy to hear you enjoyed your time here with us. It is the kind words of guests like you that we work so hard to hear every day. I will pass along your review to our staff members along with a pat on the back. We hope to see you again very soon. Safe travels!
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We were there April 15th week and weather was in 80's and no Spring Breakers. It is worth the extra money to have access to a private beach and chairs with pads and umbrellas. The pool area is spotless and beautiful flowers & trees!!! The hotel is very clean and friendly staff. It could use an upgrade soon. It is...
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The pool is great isn't it! It is definitely the best place to be while visiting sunny Orange Beach, AL. We would love to have you guys back and look forward to the opportunity to be of service again very soon!
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It's a typical Holiday Inn Express, but is extremely expensive (in my opinion) because it is on the beach. This might be convenient for a family who can simply walk back and forth from their room to the beach.... but I think it's just too much to pay for that convenience. (I had really hoped that we would be able...
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Thank you for your honest review. Have you ever been to the Orange Beach area in October? It is beautiful here that time of year and because it is outside of peak season you are able to book great Gulf Front rooms at a lower rate. We also have our National Annual Shrimp Festival that time of year which is...
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I love Holiday Inn but this was the worst stay I have ever had. On two occassions, after being out all day I came back around 5 to find the room had not been cleaned. At the same time I noticed that most if not all the empty rooms had been serviced and were waiting for no one. On two...
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Thank you for your candid review. We apologize for any inconveniences experienced during your stay here with us. We woud definitely like the opportunity to show you the true meaning of customer service should you choose to stay with us again. My name is Mistianne Boler, Sales Coordinator for the Holiday Inn Express Orange Beach - On the Beach. The...
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Great trip. Everyone was very nice. We wanted to find a Marina, and Kenny, one of the workers was so helpful. The rooms were clean, the front desk personal were awesome. I forgot my hang up clothes and called to tell them and they offered to mail them to me!!!! OMG Who does that? I will definitely go back.
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Thank you for your very kind words. We like Kenny too! I’m so glad you and your family had a great time in Orange Beach. My name is Mistianne Boler, Sales Coordinator. Please look me up the next time you travel to our area. I’d love to meet you.
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My family stayed here for spring break and I can't say enough about the staff. Amanda at the front desk and John were both great and did everything they could to ensure we had a great stay! The beds were comfortable, rooms large and clean and the beach access can't be beat. We will stay here again when in the...
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Thank you for the amazing review. We think we’re pretty good too. Please know that it’s the very kind words of encouragement, like the ones you’ve offered, that make our jobs the greatest in the World. Hope to see you again very soon!
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I wanted a hotel that was right on the beach & this was WONDERFUL!!. The room was clean, neat & you don't hear your neighbor. The bed was very comfortable .There was 4 in our room & we weren't crowded . All the staff was great -Very Friendly. The Hotel & the grounds was very clean & well kept ....
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Thank you so much for your kind words. We will be sure to pass them along to our management and staff. The next time you are in town we will send a very strongly worded letter to the "weater man" for no rain and lots of sunshine. We look forward to seeing you guys again very soon!
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The location, on the beach, is fantastic. The room was clean and roomy, and even though I was right by the elevator, it was quiet. The comments on the staff are right on. Everyone was friendly and helpful. Cudos to whoever does the hiring. Amanda was particularly helpful. I will definitely stay here again!!
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Thanks Kirk! We are so glad to hear you enjoyed your recent stay here with us. We like Amanda too, she is definitely on of our Front Desk super stars. Good service can be hard to come by these days so it makes us very happy to hear you received the best. We look forward to the opportunity to be...
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