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Best Western El Sitio Hotel & Casino

4.0 of 5
150 Mts - West of Main Entrance, Liberia 5000, Costa Rica
Hotel amenities
Best Western El Sitio Hotel & Casino
Ranked #9 of 14 hotels in Liberia
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78 reviews from our community

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Traveller rating
    6
    17
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    23
Date Rating
Peterborough, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2013

We stayed at this hotel in Liberia at each end of our stay in Costa Rica, and both times we enoyed a clean comfortable room, good functional (although small) bathroom, lovely pool and grounds, and very nice restaurant with great complimentary breakfast. I booked the hotel on Expedia, and feel the rate of (about) $60 per night was very fair.... More

Was this review helpful? Yes 1
fisher6695
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 April 2013 via mobile

I stayed here in January and was misled by front desk on price of room. I decided to give it another chance in March but had an even worse experience. The first room they assigned me was supposedly a NON SMOKING room. I walk my bags all the way up the stairs to the far end to find my room... More

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HOTELELSITIO, General Manager at Best Western El Sitio Hotel & Casino, responded to this review
26 April 2013

Dear Traveler: As I stated in my previous reply to this same complaint recently, please accept my sincere and heartfelt apologies for your very unfortunate and unpleasant experience in our hotel. Some of your issues are being dealt with by replacing all of our front desk personnel with new, well trained people. I was in the process of trying to... More

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1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 March 2013

My family stayed at this Best Western Hotel and upon leaving we were told by desk personnel that we would only need to be at the airport via taxi a half hour before departure time. We were there a half hour before departure time and the gate was closed to our flight so we missed it! As well, it took... More

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HOTELELSITIO, General Manager at Best Western El Sitio Hotel & Casino, responded to this review
6 March 2013

Thank you for your cooperation in taking the time to complete our comment card following your visit to the Best Western El Sitio Hotel & Casino. I am deeply disappointed we failed to give you the fine attention and consideration that we strive for with all our guests – the type of service we pride ourselves in. Please be assured... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 27 February 2013

I rely on Trip Advisor a lot. I'm not sure why this hotel is getting such a bad rap. I booked this hotel as my entry and exit point to/from our ultimate destination because it was close to the airport. I read all of the bad reviews and almost cancelled my reservation. I glad I didn't. It's close to the... More

Was this review helpful? Yes 2
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 February 2013

I stayed for one night at the El Sitio Hotel in Liberia and it was a great experience. The staff were friendly, and the large room was very clean and and quiet. The bed was very comfortable and I had a very good sleep. The grounds are beautiful, and it's like staying in the middle of a park! The restaurant... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 14 February 2013

Three of us stayed and shared a room at the beautifully landscaped BW El Sitio for nine days and were thoroughly satisfied. The staff, especially the front desk staff were most friendly, courteous and accommodating. We arrived early and that was no problem. After the first night, a simple question, more on this below, led to a change in room... More

Was this review helpful? Yes 1
Bend, Oregon
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 11 February 2013

We booked this hotel our last night due to its location on the edge of town and close to the airport. We had a very early flight. The front desk staff upon arrival was chatting on the phone with a friend for about 20 minutes before deciding to help us. She told us the rate and we mentioned that was... More

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Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 February 2013

We flew out early the next day and just needed a hotel nearby the town and airport so we could savor our last few hours in Costa Rica. The shower was huge in our room and although it was quite windy outside, most of the noise was drowned out, which was nice. Everything was pretty standard, but definitely nicer than... More

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 27 December 2012

Stayed there 3 nights . Very clean. Great pool. Nice breakfast. Helpful staff. Best deal for the money at $65 per night ( 3 people) it was fantastic. Location was also very good. 15 min walk to the main square . Nice supermarket just next door on big plaza. Curu nightclub/disco across the street. Cheers Dimi.

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Mexico City, Mexico
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 11 December 2012

MEH..is the best way to describe this hotel. If you are coming into liberia, for whatever reason, this is probably one of your best budget options. The pool are is probably the center point of the hotel, and the stronghold. The rooms are plain simple and nothing great. Some of the doors seem like paper thin, and have scuffs like... More

Was this review helpful? Yes 1
 
 
Best Western El Sitio Hotel & Casino
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Additional Information about Best Western El Sitio Hotel & Casino

Also Known As:
Best Western El Sitio Hotel Liberia
Best Western El Sitio Hotel And Casino
Best Western El Sitio Hotel
Best Western Liberia
Liberia Best Western
Address: 150 Mts - West of Main Entrance, Liberia 5000, Costa Rica
Region: Costa Rica > Province of Guanacaste > Liberia
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 hotels in Liberia
Price range (per night): RM225 - 258
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Best Western El Sitio Hotel & Casino offers 52 standard rooms, complete with 2 queen-size beds, air conditioning, cable tv, coffe maker, hot water showers, hair dryer, safe box and closet. Our hotel site is beautifully landscaped with jungle flora surrounding two shimmering pools... One for adults, one for children. We also have tennis courts, a gymnasium and play areas for kids. In addition, we have facilities for meetings and events with capacity for 300 guests.Located in Liberia, capital city of the Guanacaste region, Best Western El Sitio stands adjacent to the Panamerican Highway, just 30 minutes from the beautiful tropical beaches of the Pacific. Visitors have easy access to a myriad of activities including surfing, sailing, fishing and SCUBA... And close proximity (25 minutes by car) to Costa Rica s national parks with waterfalls, bike trails, capony tours and more ... more   less 
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Best Western El Sitio Hotel & Casino
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