The front desk service, although helpful, could really step up the quality and friendliness. The van driver, on the other hand, was extremely helpful and accommodating. Our room appeared clean but had the funkiest smell (like sauerkraut). The rooms are large and have a nice kitchenette. With the exception of the smell, it was a really nice room. More

No forks, only 2 spoons and only 1 cereal bowl in kitchen. Woken up at 1am by crying kid in hallway and mother yelling at kid. Dog barking at 1:30am. Hot tub out of order again as it was the last time I was in Juneau on business and staying at Extended Suites. Never again will I stay here. Extended... More

We have stayed at the Extended Stay Deluxe numerous times over the last few years, and I must say at one time it was quite nice. It's very conveniently located within walking distance of the airport and a short walk to stores and restaurants. However - the last two times we stayed it was absolutely awful. It was very dirty... More

Juneau is my home, but when our house had a soot puff back, we had 4 nights of clean up to stay in a hotel. With husband and 2 year old I made a quick decision and chose Extended Stay over the Aspen because they had a pool. NO! I wish I had looked at TripAdvisor first! "Continental Breakfast" is... More

Broken bed, doors won't lock, missing smoke alarm, staff missing in action, filthy rooms, broken handicap grab bars and extremely thin walls. More

I have stayed at this hotel many times and I cant do it anymore. It has gotten so bad my last stay ended with customers being arrested in the middle of the night and vomit all over the upstairs lobby couch and the elevator. The rooms are generally dirty, we've had to call for new sheets before. Only offering weekly... More

Wow where to start. 1st of all where I come from in the lower 48, the Extended Stays are very nice. I live in a remote village in AK and have to come to Juneau about once a month to do my shopping. I need a place that has a fridge, I was only going to stay for 2 nights... More

To echo what others have said, there are better places to stay when traveling to Juneau. The State travel planner put me here. I had stayed at Aspen brand hotels before, but the franchise or chain must have changed since then. There was only one person working the front desk when I arrived. The line had 3 people (we must... More

I've never stayed at an extended stay hotel where they don't take out the trash, replace shampoo, coffee, towels, or anything else and never saw day old bagels and fruit called a continental breakfast. The room keys refuse to work, had to return to the desk multiple times to get replacements during the week. Their crappy internet service cost extra.... More