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All 57 Johannesburg hotels

The Westcliff by Orient-Express

5.0 of 5
67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa
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The Westcliff by Orient-Express
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86%
Ranked #5 of 57 hotels in Johannesburg
Most recent review
5 of 5 stars Reviewed 17 June 2013
Bill091 Bethlehem Pennsylvania
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327 reviews from our community

Traveller rating
    202
    82
    17
    20
    6
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Families
47
 
Couples
129
 
Solo
18
 
Business
82
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bethlehem Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

This is the only place to stay in Johannesburg! The views from out room and at breackfast were wonderful..over looking the zoo below. The food, service and overall hotel layout was amazing....all menbers of staff could not do enought to make your stay perfect. The hotel bar is not to be missed.

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South Africa
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 June 2013

I had booked a birthday breakfast for my husband at the lovely Westcliff Hotel. From the time we stepped out the car, we were met with the most friendly, courteous people. The restaurant had arranged a secluded area for us to dine - a lovely birthday card with a breakfast voucher that I paid in advance for was placed at... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
10 June 2013

Thank you very much for your kind words about our courteous staff and our quality food, we are just thrilled you enjoyed the birthday celebration and glad our singing wasn’t too bad ! I will be sure to pass along your kind words to our entire team, it’s nice to receive such heartfelt comments. Thank you, Ian Jones More

Seattle, WA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 June 2013

This is definitely a luxury resort. The views are amazing! We didn't get a room with a view, so we could only enjoy it at the main hotel/restaurant. There's nothing like having breakfast with all of Johannesburg to take in! Everyone is certainly friendly, but after backpacking across South Africa for the last two weeks and coming in from the... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
3 June 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words to the Front Desk for their “friendly welcome”, they truly deserve every bit of praise. The hotel is unique, being built on the side of a small cliff, which does present some... More

London, UK
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 30 May 2013

I have mixed feelings about this hotel. The location is stunning, with some of the best views in Johannesburg, but it is not particularly convenient if one is there on business. The rooms were comfortable and attractive, but need upgrading and, in particular, need more sound protection from the traffic noise of the nearby main road. The restaurant was a... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
31 May 2013

Thank you very kindly for sharing your feedback with me, we actually take all guest feedback very seriously, and in fact I have already posted your comments to our team and will speak further regarding the service levels during dinner. The hotel is starting to show shines of being tired, and in fact this is why we are thrilled to... More

Pretoria, South Africa
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 29 May 2013

We slept 1 night in one of the standard rooms with a balcony. The hotel is located just off the highway and easy to find. As it was a really special occasion, we thought it might help to mention this in the reservation, but apparantly it only happens to other tripadvisor travellers that they get surprise upgrades or something special... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
31 May 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I was very disappointed to read of so many missed opportunities to impress. You are right, we take great pride in offering up surprises to our guests with special occasions happening, sorry we failed to provide this for you, really I... More

Los Angeles, California
Top Contributor
86 reviews 86 reviews
50 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 24 May 2013

The hotel itself is lovely. The beds are comfortable and the service is good. The favial i had with their sugnature products was goid as well. I really enjoyed my tomato soup at the polo lounge. There were a few little things that surprised me though that they need to work on: 1) The phones at both this hotel and... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
28 May 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. You are right; the hotel does look a little outdated, this is why I am thrilled to announce a full refurbishment starting very soon. This will include all guest rooms, restaurants and banquets, as well all new uniforms for the team;... More

new zealand
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 20 May 2013

Stayed overnight enroute to Livingstone as part of a packaged excursion off the Queen Mary 2. The hotel was stunning and there was little reason for wanting to leave the property and venture into Johannesburg as apparently the only safe places were purported to be shopping malls which I had little interest in. The polo bar was in particular a... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
21 May 2013

Thank you very much for your kind words about our staff and the hotel, I will be sure to pass your kind comments to the entire team. The grounds are stunning, our crew of 8 dedicated men do a wonderful job tending to our gardens. There is a lot to see in Jo’burg, and one must not be too worried... More

NYC
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 19 May 2013

This is a beautiful property with stunning views from the restaurant. The food in the restaurant and in the more casual dining area is excellent. Breakfast is more than generous. The rooms are huge and the bathrooms are palatial. On the minus side, the hotel’s cars and tours are ridiculously expensive and the free shuttle does not go to the... More

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WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
21 May 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. You are right; the hotel does need “sprucing up”, this is why I am thrilled to announce a full refurbishment starting very soon. This will include all guest rooms, restaurants and banquets, as well all new uniforms for the team; we... More

Lady Lake, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 18 May 2013

Beautiful view. Room is nice, regular type of shower, nothing outstanding. Bed was very comfortable Room looked well used. Room service fast, food so so. Worst problem is distance from airport in Jo'burg traffic. Took us 2 hours to get there and half of the trip was on back roads to speed us up. Personnel at this hotel outstanding.

Was this review helpful? Yes 1
WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
21 May 2013

Thank you very much for your kind words about the “outstanding” Westcliff staff, I will be sure to pass your kind words along. You are right; the hotel does look quite “used”, this is why I am thrilled to announce a full refurbishment starting very soon. This will include all guest rooms, restaurants and banquets, as well all new uniforms... More

Rivonia, Gauteng, South Africa
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 16 May 2013

On the expensive side, but worth it. I like drinks at the infinity pool patio, the absolute best view across the north of Joburg, looking down at the zoo, binoculars are mounted at strategic spots which you may roam the horizon thru. I enjoy looking down at the animals in the zoo, you hear the odd elephant trumpet of lion... More

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See 7 more reviews by KelvinZulu for Johannesburg
WestcliffGM, General Manager at The Westcliff by Orient-Express, responded to this review
21 May 2013

Thank you very much for taking the time to share your comments and experience at the Westcliff on TripAdvisor. I will be sure to share your kind words with my team, as they truly deserve every bit of praise. You are right, our views are exquisite and the zoo animals make city living exciting, especially when you hear them roar... More

 
 
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Additional Information about The Westcliff by Orient-Express

Also Known As:
The Westcliff By Orient-Express Hotel Johannesburg
The Westcliff By Orient-Express Hotel
Westcliff Hotel Johannesburg
Westcliff Johannesburg
Address: 67 Jan Smuts Avenue | Westcliff, Johannesburg 2193, South Africa
Phone Number:
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Johannesburg
#4 Family Hotels in Johannesburg
#5 Luxury Hotels in Johannesburg
#8 Business Hotels in Johannesburg
Price range (per night): RM764 - 1,249
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Johannesburg’s most iconic hotel offers spectacular views of the lush forested suburbs of Johannesburg and the Zoological Gardens. Set on the historic Westcliff Ridge the hotel offers spacious rooms and suites, an on site gym and the holistic Botanica Spa SuitesLa Belle Terrasse restaurant is a beautiful terrace where guests can enjoy South Africa’s local produce. Traditional Teas are served in the sunny Loggia restaurant and the stylish Polo Bar is a must for Tapas and sundowners. ... more   less 
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