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Urban Chic Boutique Hotel

4.0 of 5
172 Long Street, Cape Town, 8001, | cnr Long and Pepper Sts, Cape Town Central 8001, South Africa
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Urban Chic Boutique Hotel
Ranked #88 of 121 hotels in Cape Town Central
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118 reviews from our community

Traveller rating
    33
    44
    18
    11
    12
See reviews for
Families
8
 
Couples
56
 
Solo
10
 
Business
12
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 15 May 2013 NEW

The decision whether to stay here is simple. If you want to literally sleep above the noisiest block of Africa's biggest party street this is the place to be. You are literally footsteps from the bars with the most consistent crowds on Long Street. No transportation required. However, the downside to this is if you are trying to get an... More

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Durban, South Africa
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 14 May 2013

A wonderful hotel with awesome staff and the greatest view ever!!! I was early in checking in and the hotel kept my luggage for me so that I did not have to take it all over Cape Town in my car. The room was spotless and extremely spacious. Long Street does get noisy in the evenings but it was great... More

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See 8 more reviews by Dawn W for Cape Town Central
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
15 May 2013

Dear Ma'am Thank you ever so much for your awesome review! I am so glad that we made your stay a memorable and enjoyable one! I do hope that we see you again when next you're in Cape Town! If we don’t see you again, I wish you and your family a happy, healthy and prosperous 2013! With kind regards,... More

Chennai
1 review
4 of 5 stars Reviewed 13 May 2013

Stayed there this May. Clean and spacious rooms. Spacious bathrooms. Courteous and helpful staff. A four star hotel that is very affordable. My rooms (I stayed in two different rooms) and both had a good view of table mountain. Long street gets a bit noisy though in the nights. Breakfast spread is decent. At the prices offered on the internet,... More

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UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
14 May 2013

Dear Sir Thank you very much for your simple and concise feedback! We are very glad to hear that you enjoyed your stay with us and even happier to see that you have indicated that you will be returning. Wishing you good health and happiness until we see you again! With kind regards, Siranne van Onselen General Manager More

Doha, Qatar
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 13 May 2013

I stayed in this hotel with my friend just a few days back, spent there quiet a long time, 10 days. We were totally disappointed. Room was not clean, we found fanta cans, dirty tissues just under the bed and hair in the bathroom. The staff is just looking bored, no enthusiasm, smiles, nothing! Only one guy, the one who... More

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See 7 more reviews by EdinaPapp for Cape Town Central
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
14 May 2013

Dear Ma’am Thank you for your feedback. As you will see from our Tripadvisor rating as well as the other reviews on Tripadvisor, 95% of our guests have no problems when staying with us. As far as your allegation of theft is concerned, when you originally reported the money missing, you could not inform my staff when the money had... More

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2 of 5 stars Reviewed 27 April 2013

We booked online and it was advertised as having a balcony but when we arrived we found the following: 1. The room had not been cleaned as you could see dust everywhere and the shower floor had something growing on it. 2. The tv in the room had obviously fallen out of its cabinet and the corner was broken. 3.... More

Was this review helpful? Yes 2
See 6 more reviews by Deon L for Cape Town Central
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
13 May 2013

Dear Sir Thank you for your feedback. As mentioned when you stayed with us, I have taken all your points into consideration and have implemented the changes to the wording on the website through which you booked to omit the DVD player and specify that the balconies in our rooms are Juilette/French balconies You will see from our rating on... More

London, United Kingdom
Top Contributor
59 reviews 59 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 April 2013

A nice welcome and the room (deluxe queen) was a great size with an open space for the tub and a separate wet room area. There was an area for breakfast which I think doubles up as a restaurant in season. The hotel was categorised 4* but from my experience it seemed more of a 3* the quality of products... More

Was this review helpful? Yes
See 5 more reviews by nmaria for Cape Town Central
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
13 May 2013

Dear Ma'am Thank you for your constructive feedback. I would just like to point out that we do not have double glazing on our windows, but thickened glazing, which does a good job together with the heavy black-out curtains to block out most of the street noise, however we are very open about the fact that we are situated in... More

Brentwood, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 March 2013

I recently stayed at this hotel (Feb 2013) and was not disappointed.. Upon arrival the reception staff ( Gareth ) was very welcoming with pointing out the surrounding area, and advising on tours that may be suitable. The rooms are clean with fantastic views of table top mountain, and great for people watching on Long Street. Yes, this hotel is... More

Was this review helpful? Yes 1
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
14 May 2013

Dear Sir Thank you so much for the glowing review of our establishment! We are so happy to see that you have already booked your next stay with is for next year and we are looking forward to welcoming you back! Wishing you good health and happiness until we see you again! With kind regards, Siranne van Onselen General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 15 February 2013

The location of this hotel is amazing. It is in the hub of all the bars and restaurants. Partying on Longstreet is world class but living in it can be frustrating. Every night of the week, the loud music and revelry goes on until 4:30am, making it extremely difficult to get any rest.

Was this review helpful? Yes
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
14 May 2013

Dear Ma'am Thank you very much for your review. It is great to know that you loved our location and that you enjoyed your stay! With regards to your observations on the noise, I would just like to point out that we pride ourselves on our location and in fact it is our main selling point. Our website uses phrases... More

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 31 January 2013

We stayed at the Urban on the last night of our holiday and wanted to experience life on Long Street. I made my booking through booking.com. When i made the booking it was for a superior double... On arrival i can honestly say that the receptionist "Gareth" was the most soured person i could of met, he didn't not welcome... More

Was this review helpful? Yes 7
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
11 February 2013

Dear Sir I would like to address certain points in your review which I feel are not justified and easily explained. With regards to the payment that had not been taken when you arrived at the hotel, please be aware that usually when we receive bookings from Booking.com on the same day of arrival, we do not take the payment... More

West Country
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 29 January 2013

Spent several nights in this hotel in April 2012. Very good, comfortable accomodation although a bit noisy due to several late night venues in the immediate vicinity. Somewhat limited choice of cuisine in what I believe was an independant bar and dining facility within the hotel building. The lady proprietor was, however, most accomodating and was able to come up... More

Was this review helpful? Yes
UrbanChicBoutique, General Manager at Urban Chic Boutique Hotel, responded to this review
14 May 2013

Dear Sir Thank you so much for your feedback! I see you scored us 5/5 for rooms and service and 4 out of 5 for value, location and cleanliness - I'm so happy that we could make your stay an enjoyable one! I will certainly pass on your positive feedback to our restaurant manager as well! If we don’t see... More

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Additional Information about Urban Chic Boutique Hotel

Also Known As:
Urban Chic Boutique Hotel Cape Town, South Africa
Address: 172 Long Street, Cape Town, 8001, | cnr Long and Pepper Sts, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#54 Luxury Hotels in Cape Town Central
Price range (per night): RM205 - 429
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more   less 
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