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All 28 Knysna hotels »

Pezula Resort Hotel

5.0 of 5
Lagoon View Drive, Eastern Head, Knysna, 6570 | Pezula Estate, Knysna 6570, South Africa
Hotel amenities
Pezula Resort Hotel
Ranked #11 of 28 hotels in Knysna
4.5 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    55
    9
    5
    1
    3
Date Rating
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 23 May 2012 NEW

I had the pleasure of staying at Pezula Resort Hotel & Spa from the 18 - 20 May for a friend's birthday and my expectations were exceeded at every turn. The Resort has so much to offer and really focuses on the clients experience which is what traveller's want these days.....an experience that feeds the soul. From the minute we... More

Was this review helpful? Yes
Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
25 May 2012

Dear Lianne K, Thank for taking the time to rate us. I am pleased that we managed to create an experience for you rather than just another hotel. My Team and I feel very strong about experiences and believe we are in the memory making business first and foremost. With Kind Regards Gert More

Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 22 May 2012 NEW

The property has the best location, with views that are oout of this world. There is ample staff to assist with anything ranging from lighting the fireplace to transporting you to the room. The hotel has provided a lot of fillers to entertain you such a games room, a dvd library with a comprehensive selection, music library, out door activities... More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
25 May 2012

Dear Kagiso, Thank you so much for rating us and letting us know what your experience was like. I truly hope that this birthday will be one that will be remembered for many years to come and thank you for choosing us to celebrate the occasion. Kind Regards Gert More

Paarl, South Africa
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 15 May 2012

Stayed here for my 50th birthday. What a treat!! We checked in for 3 nights and from the word go, I knew this was going to be special. On arrival we were met at the front door and our car was whisked away to its parking space underground. Check in was smooth, with complimentary drinks and then we were taken... More

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geneva
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 April 2012

We went to the Pezula for two nights with my wife and two sons. The resort is nice and the rooms are great. However, I think we were there off-season, and the place fell empty. If you are not a golfer, there is not much to do. You can visit the beach, but the shuttle that takes you there comes... More

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Johannesburg
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 April 2012

I must admit days before we left for our Easter break I read some of the reviews below and I started to worry a little.... we spent 5 nights at Pezula the week before Easter as part of our family holiday and we had a wonderful time! Travelling with our two children (1 and 3 years old), the staff where... More

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See 3 more reviews by Tanya R for Knysna
solihull
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 23 March 2012

I hate complaining but Pezula failed us in every single department and we were so very disappointed. Where do I start : Our room was musty and the bed was damp - no heating which was needed - we asked every day for something to be done ! The T V was ancient being one of the first generation huge... More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
26 March 2012

Dear J4gun, Thank you for taking the time to report your experience at Pezula. We pride ourselves in paying individual attention to each and every guest that reside with us. When I read your review I am distressed and disappointed. I have sent you a note direct to your profile so I can engage with you on a one on... More

London, United Kingdom
Top Contributor
68 reviews 68 reviews
Reviews in 58 cities Reviews in 58 cities
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed 13 March 2012

Beautiful property.Magnificent views . Great large luxurious rooms with separate dressing rooms and bathrooms to die for.Large balcony. Small fridge and food preparation area. what are the problems? Well the whole complex is built on a steep hill and all carts have to be parked at the top. If , like us , you have one of the cheaper rooms,... More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
21 March 2012

Dear Roger 39, Thank you for your time to make us aware of your observations at the hotel. I can assure you we have taken the necessary action to improve the service aspects of our guests stay. Our guest service index averages at 96% and we are always looking for that illusive 100%. The Baboons are present as you state... More

Collingwood, Ontario
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 13 March 2012

We spent 2 nts at this hotel and were overwhelmed by the excellent service and friendliness of the staff and management. This hotel is to be experienced if u r looking for 5 star accommodation with all the bells and whistles. The rooms are more like suites with very comfortable beds, marble bathrooms, large walk in closet and a wet... More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
21 March 2012

Dear Travelagent 2005, We are humbled by your review of our hotel. Thank you very much and I am so pleased you had an enjoyable stay. We look forward to welcoming you back to Pezula. With Kind Regards Gert Venter General manager More

New Delhi, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 March 2012
2
people found this review helpful

Our first reaction when we reached Pezula was WOW! Beautiful property! But from then on our experience went just downhill. They did practically every thing they could to ruin our holiday last December: - Even though our party of 12 had booked months in advance, they made us wait hours before they allotted us rooms. All the rooms were miles... More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
21 March 2012

Dear Kanika86, Thank you for taking the time to review our property. I assure you we had the best of intentions when we interacted with you and your family at the property. I am sorry you feel that we treated you badly. Kind Regards Pezula Management More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 February 2012

The location has great views but what truly defines Pezula is the outstanding customer service. Rooms are spacious and very well appointed. Highly recommended. More

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Hotelier12, General Manager at Pezula Resort Hotel, responded to this review
21 March 2012

Dear Sangeev, Thank you for the excellent review. We are pleased that you enjoyed the stay, found the service of oustanding nature and the location superb. We appreciate your time to tell other readers about our property. Kind Regards Pezula Management More

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Additional Information about Pezula Resort Hotel

  • Pezula Hotel Knysna
Address: Lagoon View Drive, Eastern Head, Knysna, 6570 | Pezula Estate, Knysna 6570, South Africa
Price range (per night):* RM1,231 - 2,079

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Pezula Resort Hotel
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