The room reeked of mold and/or mildew, the phone was broken, some bulbs didn't work, one night table was broken with staples sticking out all over, some of the few channels on the TV were unwatchable and there was either lawn mowing and/or leaf blowing outside my room very early in the morning. Couldn't wait to leave.
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Dear Maple Glen - thank you for the comments on your most recent stay - pleased to see that you found the location, value, and service to your liking - we're disappointed that the room itself did not meet your expectations - we take your comments seriously and will be taking steps to ensure that what you experienced does not...
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Really wish I would have read the reviews on Trip Advisor! We came in for a weekend golf getaway and ended up at the AZGR. Love AZ and Mesa was very nice. Hated our stay at this hotel. Not a resort based on customer service and treatment. Some of the employees were ok but the Desk Supervisor was not accomidating...
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Dear Colorado270 - thank you for the comments on your most recent visit to the resort - we are very sorry that your were disappointed with some service issues of the resort and we will be taking action where we can on those items immediately - Jeff Hammermeister / GM
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I'm happy to see you responding to everyones complaints by outlineing any possible crumb of positive feedback you get then pushing off the complaints with excuses and empty promise's. What about all the customers who allready got screwed with all the crumby service. This is not a resort. It makes sense that your bank owned due to banktrupcy. I would...
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Dear Paradise Valley - very disappointed that we did not meet your expectations on your recent stay at the resort - we will research your issues and take corrective action where we can so this does not happen again in the future - thank you, Jeff Hammermeister / GM
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Came for a weekend getaway with my wife. I should have listened to the majority of the reviews. Reserved a Casita suite in wary April..with a king bed. Check in and I'm placed in a Casita with double beds. Asked to be moved and the front desk said there are no garauntees and that's all they had. I reserved a...
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Dear Odoverley1 - very sorry for the room reservation misunderstanding at checkin - believe your reservation was for a Casita Suite with a request for a King - at the time of your early checkin all we had were double rooms available but good to see that we had you moved to the king bedded room that you had requested...
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I lived in Mesa, and I have been going to this resort for over 25 years. Our company housed us in our transfers. (Boeing) My sister and I now live in different states and stay at the AGR or Country Inn and Suites every few months to visit our dad.
I understand the resort has completed bankruptcy, and is under...
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Dear Coeur d'Alene - pleased to see that you liked our service as well as the sleep quality and location - disappointed that you found some other areas of the resort lacking - we will be taking a serious look at your comments and will be making progress on those that we can very soon - thank you, Jeff Hammermeister...
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I am not happy with this hotel. I purchased room through Hotwire based on the star rating. The star rating for this hotel is over rated. The buildings are dilapidated and run down. This hotel is more of a motor inn with each room's door access directly from the outside. This poses a security issue. The floor was lumpy and...
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Dear Montana - thanks for your kind rating of our service, cleanliness, and location - our exterior-entry casita-style resort layout is typical of most Arizona resort layouts and I am sorry you were disappointed with that - thank your for your comments - Jeff Hammermeister / GM
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I stayed here with my husband and son for a hockey tournament. We decided not to stay where the rest of the team was, as we wanted more of a 'resort feel' to our trip. We were very happy with the Arizona Golf Resort. Our room was very spacious and private from other guests. The grounds are beautiful and the...
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Dear Vancouver - nice to hear that you were happy with the resort and that your room was spacious and private and that the grounds were beautiful - also good to see that you appreciated the pools being clean and convenient as well as the excellent food and beverage - see you next trip - Jeff Hammermeister / GM
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With the nice looking website and mostly positive reviews, I had high hopes...this place was kind of a disappointment. Overall, I'm on the border of voting this place 1 star. Upon first sight of this place I felt a little let down, the signage is so old and tacky looking, so I was worried about what the rest of the...
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Dear Jackson - good to see that you enjoyed the privatness of your pool near your room, the free parking and free wireless internet throughout the room areas and the resort, and also the room and breakfast were to your liking - very sorry that some of the other items you mentioned were not to your liking - I will...
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We flew in for my doctoral graduation, it was close , clean and in the middle of every attraction. We were just a drive away from any restaurant, hike or shopping.
Clean room, nice staff. Limited breakfast menu buffet for long stays but enough variety for a weekend away!
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Dear Earlady - it was great that you found the resort location convenient to many attractions, your room was clean you enjoyed our breakfast buffet - especially good that you found our staff nice and helpful - I will relay your comments to them - Jeff Hammermeister / GM
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My wife and I just returned from our 3rd stay at the Arizona Golf Resort and had a great time.The golf course was in excellent shape, the pool was refreshing, the food outstanding, and our room was in a great location and comfortable. The best thing about AGR is the staff; outgoing,friendly, and helpful. When you go to a place...
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Dear Portage - thank you for the kind comments regarding the overall resort, the golf course, and especially the staff being outgoing, friendly, and helpful - impressed that this is your third visit to our resort and I look forward to your return - Jeff Hammermeister / GM
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