The rooms are clean and perfectly nice. The staff is a little difficult to communicate with, but do fix problems. My hot water had an issue, but they let me use another room's shower and fixed things quickly. There is a nice little grassy patio, with some hammocks to chill in. They have a screened-in seating area, with a fire... More

I stayed at the Santa Cruz in Banos. First I got a good price as it was not busy there because it was during the week instead of on a weekend. They have a common area with a fireplace which is nice except that the fireplace smokes really terribly. The other thing that contributes to the nasty smell of smoke... More

me and my girlfriend stayed there for a couple of nights and had no problems whatsoever. The rooms were clean, the shower worked good with hot water 24/7. the common area had a nice fireplace to have a beer by and the kitchen area, even if outside the actual hostel, was very well equipped. the staff was great even -after-... More

I am actually writing this review while still in the hostel as I am so fed up and angry with our experience here. The hostel itself is nice, with large clean rooms, beds made each day and fresh towels each day. It is central and easy to get around the town - about a 10-minute easy walk from the bus... More

the room was clean and apart from an early noise in the morning it was quiet. As we are early risers the noise did not bother us. Breakfast is a bit doggy, much better to go to their sister hotel Plantas y Bianco which has a beautiful roof top restaurant. Santa Cruz is not very geared up for breakfast and... More

The hostel appear on the lonely planet. The rooms are good, and nice kitchen. However, the personal that works at night time is horrible. We asked him to access the safety box and he said he has no key. Only After we insisted he got the key out. The guy sleeps in his car instead of working and instill a... More

My husand and I spent 2 nights at this hostal and that seemed like too long. In our opinion it was the worst place we have stayed in the months we have spent traveling around S. America. Why? The place is rather small, with rooms all centred around a common courtyard area. Our room was located in front of the... More

If you like being told when to go to bed? the guy comes round and turns out all the lights in the communal area forcing you to go to bed at 11ish even though the fire is roaring, and ice-cold water showers are definately on the menu, although after 3 days we complained and finally had a hot one. Also... More

This hostal is listed second in the Lonely Planet guide as the sister to their first listing: Hostal Plantas y Blanco. That hostal was booked, so they brought us to this sister location around the corner. It is very much a young traveller's hangout - with a noisy open bar area and tv, which is great if that's what you're... More