Beautiful area but disappointing accommodations. Our room was located in the older stucco courtyard area of the hotel. It was large enough for the bed with no extra seating available and barely enough room for our suitcases. It was supposed to be non smoking but obviously had been and the air freshener used to hide the odor was overwhelming. The... More

This hotel must have once been good. The rooms were OK, nothing special but serviceable. The hotel was booked by our tour operator on a half board basis. We went up to dinner and were served an appalling meal, the steak was chewy, flavourless and difficult to cut. To be fair a very nice member of staff immediately arranged for... More

We are in Ecuador on our honeymoon,... We arrived in Banos on Tuesday evening, because the places we wanted to stay in were full we chose this because of the good reviews and location. Well the location is the only good thing about the hotel, close to the centre and the baths, everything in walking distance. We asked for the... More

Stayed for 2 nights in an executive room, the newer and probably better half of the hotel. Clean rooms, balcony, tv, comfy bed. Swimming pool, table tennis and pool table and free internet. Good choice at breakfast, nice location, just a short walk into town. Try to eat at Posada Del Arte the food was delicious....take a cable car across... More

A great location from which to explore Banos and its hot springs. The hotel is a family run business which means you get unrivalled service and a feeling of being well looked after. Well established with the current owners in place for the last 40 years, this hotel has experience as well as charm. Meals are good value and high... More

We stayed here for two nights over an Ecuadorian holiday weekend in October, and payed more than $100 a night. It doesn't usually cost that much, and that's good because for us it was a total rip-off. We had a tiny bathroom, ugly and outdated decor and a very old TV. Everything about the hotel is begging to be re-done.... More

My Fiance' and I returned to the Hotel Sangay after being away for many years. We were warmly greeted by the Hotel Managers Brian and Martha Warmington and their daughter Sascha- as though we were family. This Trip was made 'very special' by their grace and hospitality as well as the comforts of the Hotel- a suite near the waterfall,... More

So we booked to stay in the "Colonial" section of the Hotel, some people have complained about that section, and I understand, but it is the cheapest part and gives you access to the great location, pool, and spa. When we got there our room smelled musty and so we went and asked the front desk. The lovely woman at... More

Spent night here during unexpected side trip to Banos. We stayed in the private "cabins" in the back. Room was smalla, abut fine. TV had international channels. Bed was semi-comfy. Shower was good. But felt a bit all a tad old and worn, plus room had the lingering smell of cigarettes - something rarely find in hotels these days. Breakfast... More