Awesome place to stay in Phoenix. The hotel is modern, great large room with nice furnishings, clean. Wonderful outdoor spaces to relax. The staff was excellent-helpful, efficient. I can't say enough about the service whether it was the person who answered the phone for in-room dining or the valets. The exercise room was very nice-plenty of equipment. I would stay... More

The Westin Downtown is a lovely hotel with large rooms, comfortable beds and a great location. My only complaint is that the inroom internet didn't work at all one night. Not a deal breaker, just inconvenient. The staff is really top-notch...very friendly and accommodating. I highly recommend staying here if you want a great location, great staff and great room.

We arrived in Phoenix at hotel and it was in the city of Phoenix although there was alot around the overall area was not the greatest. Upon arriving we chose to valet park our car but BEWARE you will be CHARGED $28.00 PER DAY to keep you car in THEIR LOT. We were not very pleased having to pay to... More

I just stayed at the Westin Phoenix Downtown for a business conference, I was there for 2 nights. I found the reception staff very welcoming and efficient, but I wish they had explained the lighting situation in the guest rooms - you need 2 card keys, because you need to put 1 in the light slot to keep the lights... More

Stayed here during a convention. Odd sort of hotel in that it really has no front door and you seem to get dropped off by cabs around the side of the hotel. Lacks a concierge but most of the staff seem to come up with necessary answers. Rooms are nice and large and a pleasure to stay in. Has a... More

I hadn't been to downtown Phoenix in many years but had a convention to attend at the Phoenix Convention Center. This hotel was close by so decided to book at the Westin. I was there for 5 nights/6 days. For those needing the Phoenix Light Rail, there is a stop directly across the street from the hotel. For those driving,... More

The standard room is very large and makes you feel at ease! You wonder if it is so large, why did they do not have a tub in each room! The service is still not there, 3 days in a row the room service breakfast order that I placed through the service express operator had mistakes. The worst part, when... More

After a tough medical diagnosis, my husband and I needed to come to Phoenix for a medical consultation, so we booked this hotel based on location. Then, I received an email prior to arrival asking if there was anything we were celebrating or anything we might need during the stay, which was nice. I did inform Saundra that it was... More

On a long road trip involving four Westins and a Fairmont, this hotel was a standout. The room was fantastic. The restaurant was terrific for breakfast. Only two complaints: First, any business hotel should deliver the Wall Street Journal in the morning, or at least have it available, not just USA Today (a newspaper that no one actually reads outside... More