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Crossland Economy Studios - Phoenix - Metro - Dunlap Ave. Hotel Reviews, Phoenix

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Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.

2.0 of 5
2102 West Dunlap Avenue, Phoenix, AZ 85021 (Formerly Homestead Studio Suites) (North Mountain)
Hotel amenities
Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.
8 traveller photos
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32%
Ranked #140 of 177 hotels in Phoenix
2.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
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Date Rating
1 review
“Dirty”
2 of 5 stars Reviewed 10 June 2013 via mobile

What more can I say? The furniture was torn and dirty the refrigerator was full of someone's old food, the pillows were a joke. ..lumpy and no way to shake the lumps out of them. Doritos and m and m's under the bed. And no housekeeping the whole time I was there.

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Edna, Texas
1 review
“territ”
4 of 5 stars Reviewed 10 May 2013

clean and safe. Check in and check out - quick and efficient. overpayment will be credited to my account.The only thing that I would change is it has 1 entrance and exit, there is road construction so it was difficult to get in and out. The internet connection was nice to have when it worked but it was also very... More

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Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
13 May 2013

Terri - I want to thank you for taking the time to post a review of your stay. It is so rewarding to know that your check-in and out process was efficient and that you enjoyed your clean, comfortable room. It was a pleasure having you stay with us! We look forward to having you visit with us again in... More

Gate City, Virginia
1 review
“An awesome place to Stay”
4 of 5 stars Reviewed 8 May 2013

I stayed here for 4 nights. Everything was clean. My air conditioner did not seem to work -- either by my own ignorance or the air conditioner but Robin was very helpful & friendly and it was fixed immediately. The room was very comfortable, yes a little dated but very nice, and clean. I would recommend this place to any... More

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Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
10 May 2013

Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your stay with us. We appreciate you letting us know that the A/C was not working. We are sorry for this issue, but are happy to read that we provided you with excellent service. Thank you again for your kind words. The staff... More

Los Angeles, California
2 reviews
“Disgusted by Robin's arrogant and disrespectful behavior”
1 of 5 stars Reviewed 29 April 2013

I am an Attorney and I have been a loyal client of Homestead Studio Suites for a number of years. No more. Recently, I was stunned and saddened by the arrogance and utter disrespect displayed toward me by Robin, the manager of this facility. I had called to make a reservation. After I had advised Robin that the reservation was... More

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Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
15 May 2013

Thank you for providing feedback about your interaction with our hotel's Manager. I truly apologize for the way your situation was handled and have spoken with the Manager directly. Please know, it was not our Manager's intention to make an accusation, instead it was a mistake. Still, I am disheartened to read that we were unable to provide you with... More

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1 review
“Robin - How did she end up in that position?”
1 of 5 stars Reviewed 25 April 2013

Too many issues with Robin, the manager, to mention here. The noise issue was from her, banging and screaming at other guests early in the mornings, which often woke us up. The internet connection was hit and miss. Robin unfortunately made an otherwise great team of customer service reps. at the front desk lose all points due to her not... More

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Manager_11525, Owner at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
29 April 2013

Thank you for providing feedback about your stay at our hotel. After reading your review, I wanted to take a moment to personally respond. Please accept our apologies for the issues you experienced. I am saddened to read that you were without a place to stay for a few days; however, we had many issues with payment throughout your time... More

Tucson, Arizona
1 review
“Dated Dirty Keep Driving”
5 of 5 stars Reviewed 20 April 2013

Out dated, dirty, not maintained. a kitchen with not one pot or pan, not that I would cook or eat there anyway. I am glad I only booked one night, they only clean once a week but you can exchange your towels at the desk... lol. I guess you get what you pay for. I will pay a bit more... More

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Manager_11525, General Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
23 April 2013

Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry that there were no cooking items in your room and your room was unclean. After reading your comments, the staff inspected each of our rooms, esuring there was cookware in all of them and they met our cleanliness standards. As well, I... More

1 review
“Keep driving”
1 of 5 stars Reviewed 29 March 2013

My husband and I booked a room via Expedia. We attempted to check in around noon-ish, told no rooms would be available until 3pm. Returned at 2:50 and the front desk clerk was very quick to turn us away before we even had the chance to walk up to the desk because we were "too early" and due to the... More

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Susan L, Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
1 April 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not very good. Please accept my apology. In response to your feedback, I am trying to get some things updated and new. Thank you again for providing us with your feedback. If you have any additional feedback,... More

1 review
“For the price, you really can't complain too much”
3 of 5 stars Reviewed 28 March 2013 via mobile

Room was outdated & had a smoke odor. Bed had stains on the sides. Would not stay here. Price reflects the room. There were no ice machines. Lots of places to eat around the area.. The room was just musty smelling. It was dated & needs some serious cleaning or updating.

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Susan L, Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
31 March 2013

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not very good. Please accept my apology. In response to your feedback, I am trying to get some things updated and new. Thank you again for providing us with your feedback. If you have any additional feedback,... More

Albuquerque, NM
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“In Dire Need of a Cleansing”
1 of 5 stars Reviewed 20 March 2013

The wife and I booked this hotel for a weekend getaway. I knew to lower my expectations going into this after reading multiple bad reviews by prior guests but sheesh!.......It was WORSE than imagined. Just about all of the bed linens needed to be replaced upon arrival. Dirty pillowcases, blanket, and comforter with cigarette burns throughout. Vomit stained mattress and... More

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Susan L, Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
25 March 2013

I received a copy of your review, and wanted to take a moment to personally respond. The situations and standards you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am continuing to have cleanness meetings with my staff so we can correct these issues. I appreciate you bringing this to our... More

1 review
1 helpful vote 1 helpful vote
“You get what you pay for”
1 of 5 stars Reviewed 27 February 2013 via mobile

Traveling on business my room was pre arraigned, VERY MUCH A DUMP. Price is competitive but you get what you pay for. As a young business professional all I'm really looking for is a comfy bed, a nice shower, good internet and a decent TV. This offers none of those, bed and rooms are very small, shower is very out... More

Was this review helpful? Yes 1
Susan L, Manager at Crossland Economy Studios - Phoenix - Metro - Dunlap Ave., responded to this review
3 March 2013

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was un enjoyable.Please know that while staying with us you can always use the pool or work out facility at one of our sister locations. We have one as close as 2 miles away. Also Extended Stay Hotels are... More

 
 
Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.
Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.
2.5 of 5 stars 34 reviews
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Additional Information about Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.

Also Known As:
Homestead Phoenix Metro Hotel
Homestead Phoenix Metro Hotel Phoenix
Extended Stay America Phoenix
Address: 2102 West Dunlap Avenue, Phoenix, AZ 85021 (Formerly Homestead Studio Suites)
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Centre Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #140 of 177 hotels in Phoenix
Price range (per night): RM128 - 165
Hotel Class:2 star (2*)
Reservation Options:
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Crossland Economy Studios - Phoenix - Metro - Dunlap Ave.
2102 West Dunlap Avenue
Phoenix, AZ 85021
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