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Hilton Garden Inn Phoenix Airport Hotel Reviews, Phoenix

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All 177 Phoenix hotels

Hilton Garden Inn Phoenix Airport

3.0 of 5
3422 East Elwood, University & I-10, Phoenix, AZ 85040 (South Mountain)
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Hilton Garden Inn Phoenix Airport
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82%
Ranked #36 of 177 hotels in Phoenix
4.0 of 5 stars 195 Reviews
Most recent review
“Our most pleasant stay”
5 of 5 stars Reviewed 15 June 2013
David S Molalla, United States
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195 reviews from our community

Traveller rating
    98
    59
    27
    5
    6
See reviews for
Families
29
 
Couples
48
 
Solo
32
 
Business
88
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Molalla, United States
1 review
“Our most pleasant stay”
5 of 5 stars Reviewed 15 June 2013 NEW

We called from the airport,had a short wait, our room and paperwork was waiting for us when we got to the hotel. The wait staff in the restaurant was friendly,helpful, efficient and brought us the best hamburger we have had in years. If we have a regret, it is that we stayed only 1 night.

Review collected in partnership with Hilton Garden Inn

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Los Angeles, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Okay hotel, poor restaurant”
3 of 5 stars Reviewed 11 June 2013

I stayed here for 2 nights on business. I checked in at about 9:30pm, and the only rooms left were on the ground floor. Being a woman travelling alone, I am a bit paranoid and don't feel comfortable on the ground floor. The staff was very accommodating in that they let me switch rooms the next day when another one... More

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
14 June 2013

Thank you for your review regarding your recent stay with us at the Hilton Garden Inn Phoenix Airport. I am glad to see that my staff was able to transfer your room to a higher floor. The security of our guests is just as important as the comfort and convenience. We are a smoke free hotel within the property but... More

germantown, United States
1 review
“Excellent Stay and Wonderful Experience”
5 of 5 stars Reviewed 7 June 2013

I found the Hilton Garden Inn of Phoenix to be a wonderful hotel with excellent accommodations and friendly , professional staff. The room was clean and new and the amenities were more than I expected. I was happy that there was an onsite restaurant. The bedding was so comfortable and the room was quiet. I was disappointed to only be... More

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
9 June 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Tucson, United States
1 review
“Staff needs polishing”
3 of 5 stars Reviewed 28 May 2013

This is a business hotel and staff is not very accommodating to the weekend traveler. It's fine if you just need to sleep and leave before 7 am, but if you arrive late and need to sleep all morning until check out at 12, it's not possible.

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
2 June 2013

Dear Guest, Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. We value your feedback and sincerely apologize for the experience you had with us. Our staff is consistently trying to give our guests the best experience possible. Our vendors should not have delivered products to our hotel before 7am. This issue has already... More

Americus, United States
1 review
“very good overall”
4 of 5 stars Reviewed 28 May 2013

Pool: hotel staff should scoop out debris (leaves, bugs, etc) from the pool throughout the day. Room furniture have sharp angles and are placed too close to one another. I ended up with 3 - 4 bruises bumping into the furniture the first night trying to squeeze between the dresser (with tv on top) and the bed to get to... More

Review collected in partnership with Hilton Garden Inn

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Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
30 May 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Base location for Grand Canyon Visit”
5 of 5 stars Reviewed 10 May 2013

This hotel provided an excellent location for our base as we were visiting the Grand Canyon for a week. The hotel has an adequate multi-purpose fitness machine, but would get higher ratings if there were dumbbell free weights. The pool and the jacuzzi were nice. The hotel provided a shuttle service that was excellent. The drivers were helpful with getting... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
16 May 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Princeton, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great airport hotel”
5 of 5 stars Reviewed 3 May 2013

My wife and I had an excellent experience all-around, including room, staff, cleanliness, noise control, airport shuttle, room service, pool, breakfast, and business center. We've stayed at many Hilton properties and this one exceeded our expectations and made for a great last night for our vacation.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
16 May 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Washougal, United States
1 review
“I love HGIs”
5 of 5 stars Reviewed 30 April 2013

I love HGIs; they are my home away from home. I HATE their "special" beds. You are supposed to be able to inflate/deflate each side to fit your specific preference. I have never had one of these beds adjust properly. This time, my side was so inflated--hard (on minimum inflation level) that there was a visible "hill" separating my husband's... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
16 May 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

State College, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
“Awesome stay!”
5 of 5 stars Reviewed 25 April 2013

Very good stay. Room was incredibly clean. Front desk staff handled check in quickly. Bar staff offered great dinner service with excellent food. Breakfast was very good, and the chef even gave me a quick lesson in omelet flipping. Stayed on street side and didn't hear any traffic noise. I am a Hilton Diamond, and this is one of the... More

Was this review helpful? Yes
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
16 May 2013

Thank you for choosing to stay with us at the Hilton Garden Inn Phoenix Airport. Your feedback is very important to us. We are constantly striving to exceed the expectations of our guests and your survey reflects that. I will extend your compliments to our team members and continue to work hard to maintain the highest guest satisfaction you have... More

Oklahoma City, Oklahoma
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Close to airport; very limited dining options near hotel”
3 of 5 stars Reviewed 24 April 2013

I stayed at this Hilton Garden Inn for business travel and it was in close proximity to both the airport and my client's site. Little did I know at the time this property is in somewhat of an extended industrial area being so close to the airport. I thought to eat somewhere local and found addresses for 2 BBQ places... More

Was this review helpful? Yes
ranfor, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review
26 April 2013

Good afternoon Sojoerner: I’m truly sorry that there weren’t many dining options close by. We do have an extensive list of approved restaurants available at the front desk and we even offer complimentary shuttle service to get you there if that would make it a little more convenient for you during your next visit. Just let us know and we... More

 
 
Hilton Garden Inn Phoenix Airport
Hilton Garden Inn Phoenix Airport
4.0 of 5 stars 195 reviews
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Additional Information about Hilton Garden Inn Phoenix Airport

Also Known As:
Hilton Garden Inn Phoenix Airport Hotel
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Garden Inn Phoenix
Hilton Phoenix
Phoenix Hilton
Address: 3422 East Elwood, University & I-10, Phoenix, AZ 85040
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotels in Phoenix
#42 Family Hotels in Phoenix
Price range (per night): RM257 - 476
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 
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Hilton Garden Inn Phoenix Airport
3422 East Elwood University & I-10
Phoenix, AZ 85040
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