I live in Erie PA and I had to book a room for my brother who was utterly stranded in Phoenix, after many hours on the phone and computer I finally got Linda on the phone. I explained my plight and she listened intently. When I was finished she walked me through the steps I needed to take to resolve...
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We stayed here for just 1 night before flying out of Phoenix. The first impression wasn't great because there was only one man working the desk juggling the phones, the front desk calls, and check ins. The wait was a little annoying but the gentleman working the front desk was still very friendly while checking us in even though he...
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Small king bed room with old towels (1 of each) had to ask houskeeping for a second set but they were very friendly and complyed. Room had a GREAT VIEW of a WALL At 35.00 we really didn't expect the Hilton. I must say that the complementry breakfast was quite nice , just no fruit
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I do thank you for your comments, comments as yours help guide our property to success. I do apologize about the towel issue in the room. We have been undergoing a staff change this month however that is no excuse for the line of service you have received. I do apologize about not having fruit during our breakfast, we do...
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Where to start. Reservations booked but when we arrived at check in time a 20 minute wait turned into two hours. Older motel but no excuse for what looks like hand me down furniture. Small room but furnishing allowed no movement when seated at desk. End table lamp on one side failed to work. Only one set of linen and...
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Its very disappointing to hear that your stay was not satisfying. I do apologzie about the issues that occurred at our property. I want to inform you that your concerns will be addressed and the proper reprimands will be taken to esnure issues as these don't arise in the future. I do hope you will give us another try in...
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when booking my room online it said there was.an alarm clock and coffee maker in room and there was not also there was no iron or iron bored. When I checked in I had to change rooms cuz the first was dirty like the maids only made the beds. If you want ice u have to pay for it. they...
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I do want to apologize about the experience you have received from our property. Its very abnormal to hear that you did not have a coffee make nor an alarm clock radio as all our rooms have these standard amenities. Please accept my sincerest apologies, as those rooms should have not lacked those items or the cleanliness of our rooms,...
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Conveniently located. Walking distance to Metrocenter Mall, restaurants, movie theatre, spas. Close to downtown Phoenix, SkyHarbor airport with complimentary shuttle.
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I thank you kindly for your positive reviews and Im very happy to hear that your stay went well. I hope to see you again in the near future.
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Had little choice needed a hotel to fit the trip and takes dogs at an extra $10.00 night which is reasonable. The room had so little towels and their was blood stains on my sheets. I did not say anything cause I just stripped the bedding and used what I had. It was rather dingy. No DND sign had housekeeping...
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Got this room for $30 on special. 50% off and would have been very upset if I had paid full price. Back of the hotel, bedspread did not even come down and cover the box spring, furniture well used with burn holes. Two bath towels, one face towel, and no wash cloths for a double room. Days Inn used to...
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I do apologize about the issues that occured at our property. We have recently gone through a new management change a few months ago and have been working hard to get our property to its exceptional level. You are correct, Days Inns are well known for great quality and I do hope you give us another try in the future...
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Even though the staff was kind and helpful, the room had a terrible smell that I did not notice in the beginning as i only droped my luggage and left. Once i was back, i even could not enter the room. I thougt that the problem was with that particular room first but after trying two more rooms with the...
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Please accept my apologies as we are undergoing many changes to our property. We have recently gone through new management and will be addressing all these issues to ensure that our future customers just as you will have a pleasurable stay. I do hope you will give us another try to serve your lodging needs.
Kind Regards,
Mark Ross Jr.
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OK, so I did not know what to expect from this area but I actually had a wonderful time! We spent most of our time in the hotel area. It was very clean, the rooms were nice with everything working. They had lots of fresh green grass that my dog would enjoy while our door was open. Breakfast was free...
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Thank you very much for the positive feedback. Im glad to hear your stay went well and I do hope you stay with us again.
Kind Regards,
Mark Ross Jr.
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