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Extended StayAmerica Phoenix-Airport

2.0 of 5
3421 East Elwood Street, Phoenix, AZ 85040
Hotel amenities
Extended StayAmerica Phoenix-Airport
Ranked #124 of 177 hotels in Phoenix
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    4
    6
    4
    5
    5
Date Rating
seoul
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 May 2012

I dont understand why there are mostly bad reviews. As i travelled west part of America for a month. This hotel is the best for me. I stayed here first and second day and the last day. 1. It is really cheap i stayed there paying $37 including tax 2. Convenient - there is Costco and Target that you can... More

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London, UK
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 16 April 2012

I spent one night here at the end of March after driving down from Las Vegas. Very tired motel with poor fixtures and fittings. I was originally placed over the boiler room where the floor shock violently although there was no issue when I asked to change the room. I ended up paying GBP40 for the night which was a... More

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Seoul, South Korea
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 April 2012

Not sure why everyone is rating things so poorly here, maybe we just got lucky? My room was very clean and the size was quite big. I paid 28 dollars a night through priceline and everything was very clean and nice. My only complaint was the dryer in the washer/dryer room sucked horribly and they don't pick up from the... More

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See 2 more reviews by justinbbfc for Phoenix
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 30 March 2012

Bathroom toilet was indescribably gross. We tried to call the front desk but the phone was not functional. The rest of the room was fairly clean. The bed was not comfortable but we were only staying one night so we endured. The wifi, tv and recliner chair were above average. For $40, we got what we paid for. More

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Property Manager, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
9 April 2012

Thank you for taking the time to review your recent stay at Extended Stay America Phoenix - Airport. We are committed to providing every guest with outstanding accommodations, so I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry. We know that our guests have many lodging options, which is why it is... More

Albuquerque, NM
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 March 2012
1
person found this review helpful

The room is under par. The hall smells, the rooms smell, there is a major lack of dishes and our keys never worked in the door. Disappointing it looked likes. Alright place. More

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Christopher Thomas-Moore, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
5 March 2012

Thank you for taking the time to review your recent stay at Extended Stay America Phoenix - Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have an... More

Forest Hills, New York
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 28 February 2012
1
person found this review helpful

We stayed at this hotel for one night as a result of a Priceline bid; we read the reviews and would not have chosen this hotel based on reviews. Well we took and chance and got what we paid for. Front desk clerk Kim greeted us with a smile and made us feel welcomed. The room looked clean, but had... More

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Christopher Thomas-Moore, Manager at Extended StayAmerica Phoenix-Airport, responded to this review
6 March 2012

I recently received a copy of your review of the Extended Stay America Phoenix - Airport - E. Oak St.. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most... More

Marshfield, Massachusetts
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

ExtendedStay America hotels are one of my first choices when I travel for business. What's important to me is an inexpensive clean room. The fact that they have a fridge, stovetop, microwave & dishwasher are, in my mind, a big plus. These places were designed for people who are staying for an extended time usually doing some temporary work in... More

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Perrysburg, OH
Top Contributor
89 reviews 89 reviews
Reviews in 66 cities Reviews in 66 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

I've stayed at ESAs before that were pretty dismal. But this one was really a nice surprise. Extremely clean, spacious room, full kitchen and huge bathroom in room (but bring your own toiletries), large HD flat screen TV with lots of channels, very comfortable beds. We had a good night's sleep, very close to the airport in a quiet and... More

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Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

This hotel should be investigated by the health department. The drawers and cabinets were full of garbage and hair. The mattrices were stained along with the blankets. There was a 1 1/2 inch gap below the enterance door so I am full of bug bites. The bigest issue I have is when I reported all these things the staff did... More

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Fort Worth, Texas
Senior Contributor
37 reviews 37 reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 24 March 2011

This is truely a one star hotel. The room smells, they were sold out & couldn't move me out or fix the problem. The flush broke on the second day. There is filter coffee, but no filter. No hangers in the coat rack. The iron was bust... name it this place had crazy issues... it didn't have free net or... More

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See 6 more reviews by ikazi for Phoenix

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Additional Information about Extended StayAmerica Phoenix-Airport

  • Extended Stay America Phoenix
  • Phoenix Extended Stay
  • Extended Stay Phoenix
Address: 3421 East Elwood Street, Phoenix, AZ 85040
Price range (per night):* RM188 - 236

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